I need to get in touch with someone at Comcast urgently.
We just acquired an office. Their service is hosed up and their IPs are
routing out of Washington State to Ashburn VA before dying. A tech is
on-site and says there's something wrong with the account and that it might
be because it's a "national account".
I asked him to just set me up with new service. He said he can't and I
have to go through a sales rep or the support number.
My sales guy isn't answering and every time I wade through 5 minutes of IVR
and reach a human and explain it, they say "hang on a moment" and then I'm
transferred back to the IVR.
I desperately need to fix the issue with static IPs on the existing account
or get new service installed because we're supposed to be live Monday
morning at 7:30 AM local time.
-A
