February 2001 - Test - lists.nanog.org

Re: Managing task lists
by SMcGrath＠dhhs.state.nh.us 07 Feb '01

07 Feb '01

---------------------- Forwarded by Scott McGrath/InformationSystems/Hazen/DHHS on 02/07/2001 06:18 PM --------------------------- Scott McGrath 02/07/2001 06:17 PM To: "J.D. Falk" <jdfalk(a)mail-abuse.org> cc: Subject: Re: Managing task lists (Document link: Scott McGrath) We used Remedy to manage trouble reporting and follow up until we went with a system which was developed specifically to meet our staff and user needs. Scott "J.D. Falk" <jdfalk(a)mail-abuse.org>@merit.edu on 02/07/2001 06:05:25 PM Sent by: owner-nanog(a)merit.edu To: nanog(a)merit.edu cc: Subject: Re: Managing task lists On 02/07/01, lucifer(a)lightbearer.com wrote: > James S. Smith wrote: > > > > What sort of software do people use to manage various tasks? Something > > like a helpdesk or ticketing system, where users can report problems, etc. > > WebRT, though it's really only suited to a rather small setup unless you > tweak it by hand some (we're mostly using it to track software development > bug reports, as opposed to task management). There've been a lot of improvements made to RT since it was called "WebRT" -- including a total rewrite, which is now in beta. http://www.fsck.com/projects/rt/ has info. -- J.D. Falk "The Internet isn't just a publishing medium or a Product Manager medium for commerce, it's a social medium." Mail Abuse Prevention System LLC -- Howard Rheingold

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Managing task lists
by James S. Smith 07 Feb '01

07 Feb '01

What sort of software do people use to manage various tasks? Something like a helpdesk or ticketing system, where users can report problems, etc. -- James S. Smith Systems Administrator +1 416 408-4448 x257 james(a)mobshop.com www.mobshop.com <http://www.mobshop.com>

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RE: Managing task lists
by Roeland Meyer 07 Feb '01

07 Feb '01

Home-brew. > -----Original Message----- > From: James S. Smith [mailto:jssmith@mobshop.com] > Sent: Wednesday, February 07, 2001 2:17 PM > To: nanog(a)merit.edu > Subject: Managing task lists > > > > What sort of software do people use to manage various tasks? > Something > like a helpdesk or ticketing system, where users can report > problems, etc. > > > -- > James S. Smith > Systems Administrator > +1 416 408-4448 x257 > james(a)mobshop.com > www.mobshop.com <http://www.mobshop.com> > > >

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Is there a fiber cut in the Charleston, Manchester SC Area
by SMcGrath＠dhhs.state.nh.us 07 Feb '01

07 Feb '01

The subject says it all Scott

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Re: Managing task lists
by Martin Hannigan 07 Feb '01

07 Feb '01

What happened to Rich Senas FAQ that used to be on NANOG website? -M At 05:17 PM 2/7/2001 -0500, you wrote: >What sort of software do people use to manage various tasks? Something >like a helpdesk or ticketing system, where users can report problems, etc. > > >-- >James S. Smith >Systems Administrator >+1 416 408-4448 x257 >james(a)mobshop.com >www.mobshop.com <http://www.mobshop.com> Regards, -- Martin Hannigan hannigan(a)fugawi.net Fugawi Networks Engineering Boston, MA http://www.fugawi.net Ph: 617.742.2693 Fax: 617.742.2300

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Sweating the small stuff [was Re: Microsoft woes redux??]
by Cerqua, Toby 07 Feb '01

07 Feb '01

Can't this kind of thing, once posted, be handled off-list unless it's really worth discussing? Sorting through the barrage of daily nanog mail is hard enough without useless clutter of this sort. Maybe an IRC channel or something dedicated to this sort of minutae would be more appropriate? -t

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RE: Microsoft woes redux???
by Karyn Ulriksen 07 Feb '01

07 Feb '01

Traceroutes haven't gone through their firewalls for about three years now. K > -----Original Message----- > From: tc [mailto:noc@nso.org] > Sent: Wednesday, February 07, 2001 7:46 AM > To: nanog(a)merit.edu > Subject: Re: Microsoft woes redux??? > > > > David > > I got 100 % packet loss at 207.88.250.10 Concentric > > Jack > noc(a)nso.org > > > At 10:27 AM 2/7/2001 , M. David Leonard wrote: > > > > Anyone else seeing traceroutes to msn & hotmail > dying in the last > >two or three hops? Any speculation? > > > > > > David Leonard > > ShaysNet > > > >

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draft-ops-ip-config-management-reqmnts-00.txt
by Bill Manning 07 Feb '01

07 Feb '01

Burt just raised this expired draft in the IETF policy working group. He is intending to make this an Informational RFC... so, if folks think this is important, they might want to comment to Burt &/or the Authors. ------------------------------------------------------ Requirements for Configuration Management of IP-based networks ... 1.1 Motivation, Scope and Goals of this document Over the past several months, a number of IETF working groups have introduced new technologies which offer integrated and differentiated services. To support these new technologies, working group members found that they had new requirements for configuration of these technologies. One of these new requirements was for the provisioning (configuration) of behavior at the network level ... -- --bill

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Microsoft woes redux???
by M. David Leonard 07 Feb '01

07 Feb '01

Anyone else seeing traceroutes to msn & hotmail dying in the last two or three hops? Any speculation? David Leonard ShaysNet

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Re: genetic diversity w/ DNS
by Sean Donelan 07 Feb '01

07 Feb '01

no list would be complete without JEEVES written by Paul Mockapetris Of course, we need to find a working TOP-20 machine. IBM had a 370 version of DNS, and I believe Tandem had a non-BIND version of DNS.

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