>SprintLink is our upstream. After three hours they called back and
>said that I "have to contact the Computer Crimes Division of the
>FBI". Since the attempts stoped hours ago, I'm just going to pay
>close attention to my logs and follow up if it happens again.
I'm schocked!
The catch-22 of Internet problem reporting, providers who don't
accept trouble calls from non-customers and won't do trouble referrals
between providers. I'm always amused when a provider with who we
have no business relationship calls our NOC and expects help, yet
when we call their NOC they refuse the call because we aren't a
customer.
Alternatives:
- Call the FBI Computer Crime Squad (202) 324-9164, which
will probally be very unsatisfying unless you can document
a large dollar loss
- Find a new upstream which will handle the problem referrals
for you, if you find one, let me know
- Form relationships yourself with other providers so you can
do your own inter-provider problem referal
In any case, release of customer information without the permission
of the customer will require some type of legal order.
--
Sean Donelan, Data Research Associates, Inc, St. Louis, MO
Affiliation given for identification not representation
