June 2000 - Test - lists.nanog.org

DSL in the UK
by Peter Galbavy 09 Jun '00

09 Jun '00

And while you guys are bitching about working systems in the US and the rest of the civilised world, in the UK we get: http://www.oftel.gov.uk/competition/anfp0600.htm This is the Access Network Frequency Plan - i.e. the regulations about what you can run in shared bundles. Organised yes, very late, yes. :) This is fun reading, especially the comment in 1.3. Peter

1 0

Balloon Flights, still available seats.
by John M . Brown 09 Jun '00

09 Jun '00

For those of you that are looking for additional seats, can's, etc don't worrry, be happy. just give me money on saturday and life will be good. $85 for the ride $15-$20 for the bus ride out / back cash or personal check

1 0

Re: compaq.com no longer resolveable
by Charles Sprickman 08 Jun '00

08 Jun '00

Actually, I literally stumbled upon this on the NetSol site. Whether the number really works or not, I don't know, I have my own DSL horror story that has left my phone useless (billing, not technical). http://www.networksolutions.com/help/tech-savvy.html (for the tech savvy that can dial a phone, I guess) Charles | Charles Sprickman | Internet Channel | INCH System Administration Team | (212)243-5200 | spork(a)inch.com | access(a)inch.com

3 2

Re: compaq.com no longer resolveable
by sthaug＠nethelp.no 08 Jun '00

08 Jun '00

> For those of you who may have missed it, it appears that compaq.com has > disappeared from the .com root. Not only a.root, but f.gtld etc... g.root-servers.net, with SOA serial 2000060501, still has it. Steinar Haug, Nethelp consulting, sthaug(a)nethelp.no

2 1

compaq.com no longer resolveable
by Rodney Joffe 08 Jun '00

08 Jun '00

For those of you who may have missed it, it appears that compaq.com has disappeared from the .com root. Not only a.root, but f.gtld etc... [rjoffe@zephyr rjoffe]$ dig @a.root-servers.net compaq.com ; <<>> DiG 8.1 <<>> @a.root-servers.net compaq.com ; (1 server found) ;; res options: init recurs defnam dnsrch ;; got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 10 ;; flags: qr aa rd; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0 ;; QUERY SECTION: ;; compaq.com, type = A, class = IN ;; AUTHORITY SECTION: COM. 1D IN SOA A.ROOT-SERVERS.NET. hostmaster.internic.NET. ( 2000060700 ; serial 30M ; refresh 15M ; retry 1W ; expiry 1D ) ; minimum ;; Total query time: 97 msec ;; FROM: centergate.com to SERVER: a.root-servers.net 198.41.0.4 ;; WHEN: Wed Jun 7 21:31:40 2000 ;; MSG SIZE sent: 28 rcvd: 105 It appears not to be a payment problem... $ swhois compaq.com Query: compaq.com Registry: whois.networksolutions.com Results: Registrant: Compaq Computer Corporation (COMPAQ-DOM) 20555 State Highway 249, M020303 Houston, TX 77070 Domain Name: COMPAQ.COM <snip> Record last updated on 15-May-2000. Record expires on 21-Apr-2001. Record created on 20-Apr-1995. Database last updated on 7-Jun-2000 15:54:38 EDT. Domain servers in listed order: NS1-PUBLIC.ZTX.COMPAQ.COM 161.114.1.204 NS1-PUBLIC.ZMA.COMPAQ.COM 161.114.64.24 I found a recursive server with the ttl not yet expired showing C:\>nslookup www.compaq.com Server: vnsc-pri.sys.gtei.net Address: 4.2.2.1 DNS request timed out. timeout was 2 seconds. Non-authoritative answer: Name: www.compaq.com Address: 207.18.199.3 You may want to warn your customer service reps... and use 207.18.199.3 -- Rodney Joffe CenterGate Research Group, LLC. http://www.centergate.com "Technology so advanced, even we don't understand it!"(SM)

2 1

Interesting DSL anecdote.
by Steve Sobol 07 Jun '00

07 Jun '00

Apropos of the recent DSL discussion: I'm looking for a DSL wholesale provider so I can resell to end-users. I called both Covad and Rhythms today. There are exactly two menu options on Covad's auto-attendant: sales and customer service. I didn't think either was appropriate, as I'm looking for the department that deals with resellers and channel partners (and the sales option was to "become a Covad customer", implying that that option was for end-user sales). But that's all there is. There isn't even an option to be forwarded to an operator. I hit the number for sales, waited five minutes, decided I didn't feel like waiting and hung up. I then called Rhythms, dialed zero for the operator, asked for someone who handles resellers, got a human within thirty seconds of being transferred, and started chatting. He asked me a couple questions, found out who the sales rep is that handles my territory, and I expect to get a call back from the sales rep by the end of business tomorrow. I guess Rhythms is more interested in my business than Covad is. -- North Shore Technologies, Cleveland, OH http://NorthShoreTechnologies.net Steve Sobol, BOFH - President, Chief Website Architect and Janitor Spammers and Net-abusers: Don't bother asking me for service. See http://NorthShoreTechnologies.net/go/policy/ for more information.

2 1

RE: Interesting DSL anecdote.
by Vadim Antonov 07 Jun '00

07 Jun '00

To be fair to Concentric, they do return calls, and getting to a live person is not that complicated. Co-ordination with local carriers is an entirely different story... --vadim From: Michael Medwid <Michael.Medwid(a)ariba.com> To: "'Steve Sobol'" <sjsobol(a)NorthShoreTechnologies.net>, nanog(a)merit.edu Subject: RE: Interesting DSL anecdote. Date: Wed, 7 Jun 2000 15:57:14 -0700 MIME-Version: 1.0 Reminds me of Concentric's inane auto-attendant system. I was trying to reach tech support as my DSL line had gone down (Covad/Concentric.) Concentric's voice prompt says "To find out about our technical support please visit our web site at www.concentric.com." Ahhhhhhhhhhgh! I wrote them and complained. They apologized. Nothing changed.

2 1

RE: Interesting DSL anecdote.
by Michael Medwid 07 Jun '00

07 Jun '00

Reminds me of Concentric's inane auto-attendant system. I was trying to reach tech support as my DSL line had gone down (Covad/Concentric.) Concentric's voice prompt says "To find out about our technical support please visit our web site at www.concentric.com." Ahhhhhhhhhhgh! I wrote them and complained. They apologized. Nothing changed. It's all part of a vast call-avoidance conspiracy. If there were truth in some of these auto-attendant systems there'd be two prompts: To buy stuff from us press one. To get out of our face and stop costing us money press any other key. Or stay on the line and we'll disconnect you shortly. -Michael -----Original Message----- From: Steve Sobol [mailto:sjsobol@NorthShoreTechnologies.net] Sent: Wednesday, June 07, 2000 3:43 PM To: nanog(a)merit.edu Subject: Interesting DSL anecdote. Apropos of the recent DSL discussion: I'm looking for a DSL wholesale provider so I can resell to end-users. I called both Covad and Rhythms today. There are exactly two menu options on Covad's auto-attendant: sales and customer service. I didn't think either was appropriate, as I'm looking for the department that deals with resellers and channel partners (and the sales option was to "become a Covad customer", implying that that option was for end-user sales). But that's all there is. There isn't even an option to be forwarded to an operator. I hit the number for sales, waited five minutes, decided I didn't feel like waiting and hung up. I then called Rhythms, dialed zero for the operator, asked for someone who handles resellers, got a human within thirty seconds of being transferred, and started chatting. He asked me a couple questions, found out who the sales rep is that handles my territory, and I expect to get a call back from the sales rep by the end of business tomorrow. I guess Rhythms is more interested in my business than Covad is. -- North Shore Technologies, Cleveland, OH http://NorthShoreTechnologies.net Steve Sobol, BOFH - President, Chief Website Architect and Janitor Spammers and Net-abusers: Don't bother asking me for service. See http://NorthShoreTechnologies.net/go/policy/ for more information.

1 0

RE: DSL (was shopping for NOCs)
by Vadim Antonov 07 Jun '00

07 Jun '00

Roland Dobbins <rdobbins(a)netmore.net> wrote: > I used to work for Bell Atlantic - it was like working for the Soviet Union. As someone who used to work for both the Soviet Union and an (unnamed here, but well-known otherwise) American phone company i can only confirm the rather conspicious similarity. --vadim

2 1

RE: DSL (was shopping for NOCs)
by rdobbins＠netmore.net 07 Jun '00

07 Jun '00

I used to work for Bell Atlantic - it was like working for the Soviet Union. --------------------------------------------------------------- Roland Dobbins <rdobbins(a)netmore.net> // 818.535.5024 voice -----Original Message----- From: Julian Eccli [mailto:jeccli@ubnetworks.net] Sent: Tuesday, June 06, 2000 10:30 PM To: chris.williams(a)third-rail.net Cc: nanog(a)merit.edu Subject: Re: DSL (was shopping for NOCs) >Doesn't this have more to do with the philosophy of the company >providing service than the technology being deployed (DSL)? >Maybe the problem is that DSL tends to involve LEC people who are >infected with the obsolete lazy-monopoly attitude of the incumbents. Hey! I used to work for a LEC in the Frozen East! I take absolutely no offense to the above comment :-) ! Regards, Julian >In any case, are there unique operational challenges posed by DSL that >are causing some of these problems? Is there anything we can do as a >community to address them (or encourage the people who need to address >them, to do so)? > >Maybe this discussion could evolve into something a little more useful >than "my DSL provider sucks"..."me too", since there seems to be a lot >of interest (or at least a lot of unhappy voices)..

1 0