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Trouble Ticket Systems
by Eric Kozowski 04 May '95

04 May '95

I'm looking for recommendations for a good trouble ticket system for a NSP/ISP. Nothing fancy required, just somthing solid and easy to use. I'd like to hear what others are using. Eric -- Eric Kozowski Structured Network Systems, Inc. kozowski(a)structured.net Better, Cheaper, Faster -- pick any two. (503)656-3530 Voice "Providing High Quality, Reliable Internet Service" (800)881-0962 Voice 56k to DS3

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Re: Trouble Ticket Systems (fwd)
by sob＠academ.com 04 May '95

04 May '95

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Re: Trouble Ticket Systems (fwd)
by MeLiSe 04 May '95

04 May '95

Remedy Corporation 1-415-903-5200

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Re: Trouble Ticket Systems (fwd)
by Charlie ROOT 04 May '95

04 May '95

I've noticed that everyone seems to endorse ARS. Does anyone have a contact or phone number for ARS? Thanks. Brian ---------- Forwarded message ---------- Date: Thu, 4 May 1995 09:51:27 -0400 From: Robert E. Seastrom <rs(a)digex.net> To: nanog(a)merit.edu Subject: Re: Trouble Ticket Systems MeLiSe <melise(a)BBN.COM> said: > > The Remedy Action Request System (ARS) is flexible (can build it > with several different dbs as underpinning), economical and their > support desk is very helpful. As if it needed any more endorsement, ARS rocks.

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Re: PRDB Retirement next Monday, May 8
by Steven J. Richardson 04 May '95

04 May '95

There is no NSFNET AUP any longer, but, if you are NACRing nets to speak to AS 690, it makes sense to use the ANS AUP and the ansnet NACR. Steve R./Merit == >From list-admin(a)merit.edu Wed May 3 17:38:23 1995 Received: from merit.edu (merit.edu [35.1.1.42]) by home.merit.edu (8.6.12/merit-2.0) with ESMTP id RAA09146; Wed, 3 May 1995 17:38:18 -0400 Received: from interlock.ans.net (interlock.ans.net [147.225.1.3]) by merit.edu (8.6.10/merit-2.0) with SMTP id RAA02650 for <nanog(a)merit.edu>; Wed, 3 May 1995 17:04:51 -0400 Received: by interlock.ans.net id AA58255 (InterLock SMTP Gateway 3.0 for nanog(a)merit.edu) Wed, 3 May 1995 17:04:42 -0400 Message-Id: <199505032104.AA58255(a)interlock.ans.net> Received: by interlock.ans.net (Protected-side Proxy Mail Agent-2); Wed, 3 May 1995 17:04:42 -0400 From: Steve Heimlich <heimlich(a)ans.net> Received: by interlock.ans.net (Protected-side Proxy Mail Agent-1); Wed, 3 May 1995 17:04:42 -0400 Date: Wed, 3 May 1995 17:04:40 -0400 To: smd(a)icp.net Cc: nanog(a)merit.edu Subject: Re: PRDB Retirement next Monday, May 8 Status: R Sean, >The one question I have about NACRs until 8 May is what >text to put at the top of them. > >Obviously the old NSFNET wording is no longer appropriate. > > Sean. My feeling on this is that ANS doesn't look at it, so you can replace it with XXXXXX if you like, or not if you don't, but I will let Merit have the last word on this. Steve

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Re: Trouble Ticket Systems
by Robert E. Seastrom 04 May '95

04 May '95

MeLiSe <melise(a)BBN.COM> said: > > The Remedy Action Request System (ARS) is flexible (can build it > with several different dbs as underpinning), economical and their > support desk is very helpful. As if it needed any more endorsement, ARS rocks.

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Re: Trouble Ticket Systems
by MeLiSe 04 May '95

04 May '95

Eric, The Remedy Action Request System (ARS) is flexible (can build it with several different dbs as underpinning), economical and their support desk is very helpful. Melise Jones BBN STD

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Re: PRDB retirement (and note about AS690 advisories)
by Dale S. Johnson 04 May '95

04 May '95

Alan, > I also want to echo Sean Doran's question of what text to put at the top > of any NACR submitted before 8 May. It's not just the text at the top > that presents a problem; even the "%begin nsfnet nacr v7.1" or "%begin > ansnet nacr v2.0" no longer seems particularly apppropriate, and what do > we put in the "aup:" line? To reiterate Brian's answer to this: We no longer care what text is at the top. Feel free to use aup: N ; nobody will mind any more. This data will be discarded next week. Please do not mess with the %begin lines on the NACR, or your NACR will definitely be mishandled. The PRDB is something of an old dog at this point, and we'd rather not try to make him learn new tricks for his final few days. --Dale

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Re: PRDB Retirement next Monday, May 8
by Dale S. Johnson 03 May '95

03 May '95

Sean, > >The one question I have about NACRs until 8 May is what > >text to put at the top of them. > > > >Obviously the old NSFNET wording is no longer appropriate. > > > > Sean. > > My feeling on this is that ANS doesn't look at it, so you can > replace it with XXXXXX if you like, or not if you don't, but I will > let Merit have the last word on this. We have disabled any checking of this. You leave the NSFNET AUP text as for sentimental value, or you may delete it, or you may replace it with anything that you like. (Though actually our preference is for tasteful jokes or poems ;-). --Dale

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Re: PRDB Retirement next Monday, May 8
by Steve Heimlich 03 May '95

03 May '95

Sean, >The one question I have about NACRs until 8 May is what >text to put at the top of them. > >Obviously the old NSFNET wording is no longer appropriate. > > Sean. My feeling on this is that ANS doesn't look at it, so you can replace it with XXXXXX if you like, or not if you don't, but I will let Merit have the last word on this. Steve

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