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RE: 24x7 Support Strategies
by Scott Weeks 14 Jun '07

14 Jun '07

--------------- jabley(a)ca.afilias.info wrote:----------------- From: Joe Abley <jabley(a)ca.afilias.info> On 14-Jun-2007, at 02:32, Sam Stickland wrote: > Does anyone have any CCIE (or equivalent technical ability) staff > on a 24x7 shift? What about CCIE level staff on an on-call rota > with a garanteed response time? How about CCNP? Does anybody actually put any stock in the presence or absence of vendor certifications on a resume when judging the capabilities of an engineer? There's no correlation between certification and capability, in my experience. ---------------------------------------------------------------- The issue I've found is many times I am being hired by folks that don't know IP networking very well and don't know any other way to evaluate a person's ability WRT IP networking than requiring certs of one type or another. Or trust the confidence I express when answering the questions they do ask. One day, hopefully, someone will ask me in an interview good technical questions that I can answer in a proper manner and then they'll let me telecommute for most of the year... ;-) ---------------------------------------------------- --- bobf(a)studentsonly.com wrote: From: "Farrell,Bob" <bobf(a)studentsonly.com> You would if you knew how hard the tests were. ( not counting Microsoft of course) -------------------------------------------- I would what? You don't make sense. scott

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24x7 Support Strategies
by Sam Stickland 14 Jun '07

14 Jun '07

Hi, I'm wondering how different organisations structure their 24x7 network operations? We are undergoing some restructuring here and it would be interesting for us to know how other large enterprises and service providers arrange this. We are particulary interested in service providers. (Currently we have an enterprise that is slowly morphing into more of a service provider setup). I'll summarise back to the list, after removing any identifying details. These questions specifically refer to network staff, as opposed to any general Ops team. Do you have 24x7 staff on site? What level of technical ability do the on-site staff have? What shift patterns do the 24x7 staff use? Do you have a response time for on-call staff, by which time they must be VPN'ed into the network? What level of techincal ability do the first line on-call staff have? Do you have an official escalation system if the first-line on-call staff do not have the required techincal ability? Do the staff on on-call escalation have a required response time, by which time they must be VPN'ed into the network? Do the staff on on-call escalation rota the on-call responsibilities? Do the on-call staff receive additional benefits or compensation for being on-call?

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Re: issues with qwest
by Philip Lavine 14 Jun '07

14 Jun '07

qwest had a core router outage in Burbank, it reloaded at 6 am PDT ----- Original Message ---- From: Jeff Shultz <jeffshultz(a)wvi.com> To: Philip Lavine <source_route(a)yahoo.com>; nanog(a)merit.edu Sent: Thursday, June 14, 2007 6:28:56 AM Subject: Re: issues with qwest Philip Lavine wrote: > Is anybody having issues with qwest? Always - but probably not in the fashion you presumably mean. What sort of issues? I can probably traceroute through them and all that stuff if you provide more info. -- Jeff Shultz ____________________________________________________________________________________ Need Mail bonding? Go to the Yahoo! Mail Q&A for great tips from Yahoo! Answers users. http://answers.yahoo.com/dir/?link=list&sid=396546091

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Diesel storage (was:RE: 24x7 Support Strategies)
by chuck goolsbee 14 Jun '07

14 Jun '07

>And what about all those diesel generators? How many of them are capable >of running on vegetable oil rather than diesel oil? I regularly walk >past a building in London that reeks because of the diesel fuel tanks in >the basement. You have to wonder about the safety of storing large >amounts of petroleum oil in the centers of major cities when vegetable >oil is safer, and more carbon-friendly. This is something I know about, as I home-brew fuel for my vehicles, and I operate a datacenter with backup power. ;) The issue with straight vegetable oil is that it must be pre-heated to >55°C to efficiently run in a Diesel engine without risk of injector or injector pump clogging. This is not exactly efficient for fail-over power generation as you would either need to build dual-tank and heating systems (still storing SOME petro-Diesel AND losing X% of your power generation facility to heating your fuel in the process... a LOT of electricity as most backup gensets have a LOT of fuel around to heat up... looking outside my office window I see two tanks, one 19000 liters, the other 30,000 liters in capacity.) Or you would need to mix that SVO with petroleum Diesel, to thin it enough to run risk free... negating your desire to rid yourself of petrochemical risk. This is moot in exceptionally warm climates or exceptionally cloud-free areas as passive solar could be used to store SVO at high temps. VO-based fuels are more likely to gel at lower temps than petro-fuels. Ask me how I know! Finally, vegetable oil has long term storage issues of the organic sort, where it can become contaminated with algae, bacteria, etc. BioDiesel, that is vegetable oil that has been chemically stripped of glycerines through transesterfication is a better suggestion to replace petro-Diesel in generators. It has cold weather and storage issues too, but generally performs better than SVO. --chuck

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Re: FBI tells the public to call their ISP for help
by Fergie 14 Jun '07

14 Jun '07

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 - -- Jim Popovitch <yahoo(a)jimpop.com> wrote: >On Thu, 2007-06-14 at 07:41 -0700, Owen DeLong wrote: >> Wouldn't it be more appropriate if the FBI told people the phone >> number to Micr0$0ft? > >It would lighten the load on the ISPs, but would it really achieve >anything worthwhile? > Hm. So, are botnets on topic now? Just kidding... :-) - - ferg -----BEGIN PGP SIGNATURE----- Version: PGP Desktop 9.6.1 (Build 1012) wj8DBQFGcV03q1pz9mNUZTMRAizdAJ9TirMi8CnHBtyQIrwtZeIsfunNfACfZlvX TMpvJj5F1KCDCTwgzUVQX3s= =7xx6 -----END PGP SIGNATURE----- -- "Fergie", a.k.a. Paul Ferguson Engineering Architecture for the Internet fergdawg(at)netzero.net ferg's tech blog: http://fergdawg.blogspot.com/

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Re: 24x7 Support Strategies (DC Cooling)
by Robert Boyle 14 Jun '07

14 Jun '07

At 10:33 AM 6/14/2007, you wrote: >Didn't we discuss the need for standard water connectors not so long >ago? Water over Ethernet? The new Liebert GX high density cooling gear is pretty slick. It uses a liquid which turns to a gas if the line is breached. It provides the advantages of liquid cooling, but without the hazards of having water leaks inside the datacenter. We aren't using it yet, but we did investigate it to get better cooling with the last AC upgrade/addition cycle. We stayed with conventional air cooling due to equipment footprint restrictions. Our current datacenter heat load is about 125-150W/sq. ft. and it is only rising. -Robert Tellurian Networks - Global Hosting Solutions Since 1995 http://www.tellurian.com | 888-TELLURIAN | 973-300-9211 "Well done is better than well said." - Benjamin Franklin

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IPv6 Deployment Panel at ICANN San Juan meeting
by Leo Vegoda 14 Jun '07

14 Jun '07

Hi, I've set the reply-to address to me as this message has gone to several lists. There will be an IPv6 Deployment Panel discussion at the ICANN meeting in San Juan, Puerto Rico on Sunday 24 June between 3pm and 4.30pm (UTC -4). The session will focus on the issues associated with deploying IPv6 on a network designed for IPv4. Session information can be found on the meeting web site at: http://sanjuan2007.icann.org/node/16 The session will be webcast and the ICANN public participation site lets registered users ask questions and comment in chatrooms and forums. If you have any particular questions then please submit questions to the panel in advance or during the session. You can also use the blog facility to write about the session afterwards. The site can be found at: http://public.icann.org/ Video and a session transcript will be made available as soon as possible after the session has closed. Regards, -- Leo Vegoda IANA Numbers Liaison

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issues with qwest
by Philip Lavine 14 Jun '07

14 Jun '07

Is anybody having issues with qwest? ____________________________________________________________________________________ Pinpoint customers who are looking for what you sell. http://searchmarketing.yahoo.com/

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Peering matrix information at IXPs
by Ricardo V. Oliveira 14 Jun '07

14 Jun '07

Hi, I was wondering if there is any web page with pointers to IXP's peering matrices (such as http://www.swissix.ch/peermatrix.php)? Also, I wanted to know how usually these matrices are built - if they are produced from IRR data, manually , or from traffic measurements? Thanks! --Ricardo

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Re: FBI tells the public to call their ISP for help
by Brandon Butterworth 13 Jun '07

13 Jun '07

> I found it amusing the FBI saying "don't call us (either)." Can't say I blame them, most reports from people who installed a security device they know nothing about seem to CC the FBI They must be bored tracking down why our web servers are attacking people with a little http. brandon

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