Disney+ Geolocation (again)
People can't watch Disney+. Looked at old emails, read them. Checked every geolocation site for my netblocks (which return ok). Emailed to netadmin@disneystreaming.com They responded with "We do not service these requests via this email". Now what? Anyone have a secret contact that can actually help? ~Seth
Ugh, they used to. I can't stand these consumer-focused organizations that are irresponsible to the greater operator community. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Seth Mattinen" <sethm@rollernet.us> To: Nanog@nanog.org Sent: Sunday, November 8, 2020 9:24:11 AM Subject: Disney+ Geolocation (again) People can't watch Disney+. Looked at old emails, read them. Checked every geolocation site for my netblocks (which return ok). Emailed to netadmin@disneystreaming.com They responded with "We do not service these requests via this email". Now what? Anyone have a secret contact that can actually help? ~Seth
On 11/8/20 8:58 AM, Mike Hammett wrote:
Ugh, they used to.
I can't stand these consumer-focused organizations that are irresponsible to the greater operator community.
I was told to go to help.disneyplus.com to resolve this, which just gives you the "you're on a VPN" page if you type in "error 73". I called anyway, and as I assumed they can't help me as an ISP calling in. (I did test to confirm with a friend's account but I'm not the account holder.) Even then, that doesn't help the overall "yeah our service works with every major streaming service *except* Disney+, so if you use them you'll have to call to convince them you're not using a VPN." This isn't even a new network, I've had 74.118.152.0/21 allocated to me since 2005. Why people insist on reinventing the geolocation wheel is beyond me. ~Seth
Did you ask what the correct avenue was? I'm assuming you did. I'm also assuming they were of no additional help. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Seth Mattinen" <sethm@rollernet.us> To: Nanog@nanog.org Sent: Sunday, November 8, 2020 11:20:17 AM Subject: Re: Disney+ Geolocation (again) On 11/8/20 8:58 AM, Mike Hammett wrote:
Ugh, they used to.
I can't stand these consumer-focused organizations that are irresponsible to the greater operator community.
I was told to go to help.disneyplus.com to resolve this, which just gives you the "you're on a VPN" page if you type in "error 73". I called anyway, and as I assumed they can't help me as an ISP calling in. (I did test to confirm with a friend's account but I'm not the account holder.) Even then, that doesn't help the overall "yeah our service works with every major streaming service *except* Disney+, so if you use them you'll have to call to convince them you're not using a VPN." This isn't even a new network, I've had 74.118.152.0/21 allocated to me since 2005. Why people insist on reinventing the geolocation wheel is beyond me. ~Seth
Specifically for Network Operators, you may email TechOps-Distribution@disneystreaming.com for technical issues relating to Disney+. Hope this helps. Thanks J ------ Original Message ------ From: "Seth Mattinen" <sethm@rollernet.us> To: "Nanog@nanog.org" <Nanog@nanog.org> Sent: 11/8/2020 9:20:17 AM Subject: Re: Disney+ Geolocation (again)
On 11/8/20 8:58 AM, Mike Hammett wrote:
Ugh, they used to.
I can't stand these consumer-focused organizations that are irresponsible to the greater operator community.
I was told to go to help.disneyplus.com to resolve this, which just gives you the "you're on a VPN" page if you type in "error 73". I called anyway, and as I assumed they can't help me as an ISP calling in. (I did test to confirm with a friend's account but I'm not the account holder.) Even then, that doesn't help the overall "yeah our service works with every major streaming service *except* Disney+, so if you use them you'll have to call to convince them you're not using a VPN."
This isn't even a new network, I've had 74.118.152.0/21 allocated to me since 2005. Why people insist on reinventing the geolocation wheel is beyond me.
~Seth
I updated our page. :-) ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest-IX http://www.midwest-ix.com ----- Original Message ----- From: "Jeff Mansukhani" <jeff@mansukhani.net> To: "Seth Mattinen" <sethm@rollernet.us>, Nanog@nanog.org Sent: Thursday, November 12, 2020 5:49:40 PM Subject: Re[2]: Disney+ Geolocation (again) Specifically for Network Operators, you may email TechOps-Distribution@disneystreaming.com for technical issues relating to Disney+. Hope this helps. Thanks J ------ Original Message ------ From: "Seth Mattinen" <sethm@rollernet.us> To: "Nanog@nanog.org" <Nanog@nanog.org> Sent: 11/8/2020 9:20:17 AM Subject: Re: Disney+ Geolocation (again)
On 11/8/20 8:58 AM, Mike Hammett wrote:
Ugh, they used to.
I can't stand these consumer-focused organizations that are irresponsible to the greater operator community.
I was told to go to help.disneyplus.com to resolve this, which just gives you the "you're on a VPN" page if you type in "error 73". I called anyway, and as I assumed they can't help me as an ISP calling in. (I did test to confirm with a friend's account but I'm not the account holder.) Even then, that doesn't help the overall "yeah our service works with every major streaming service *except* Disney+, so if you use them you'll have to call to convince them you're not using a VPN."
This isn't even a new network, I've had 74.118.152.0/21 allocated to me since 2005. Why people insist on reinventing the geolocation wheel is beyond me.
~Seth
Thanks! The page: http://thebrotherswisp.com/index.php/geo-and-vpn/ Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Fri, Nov 13, 2020 at 1:25 PM Mike Hammett <nanog@ics-il.net> wrote:
I updated our page. :-)
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest-IX http://www.midwest-ix.com
------------------------------ *From: *"Jeff Mansukhani" <jeff@mansukhani.net> *To: *"Seth Mattinen" <sethm@rollernet.us>, Nanog@nanog.org *Sent: *Thursday, November 12, 2020 5:49:40 PM *Subject: *Re[2]: Disney+ Geolocation (again)
Specifically for Network Operators, you may email TechOps-Distribution@disneystreaming.com for technical issues relating to Disney+. Hope this helps.
Thanks
J
------ Original Message ------ From: "Seth Mattinen" <sethm@rollernet.us> To: "Nanog@nanog.org" <Nanog@nanog.org> Sent: 11/8/2020 9:20:17 AM Subject: Re: Disney+ Geolocation (again)
On 11/8/20 8:58 AM, Mike Hammett wrote:
Ugh, they used to.
I can't stand these consumer-focused organizations that are irresponsible to the greater operator community.
I was told to go to help.disneyplus.com to resolve this, which just gives you the "you're on a VPN" page if you type in "error 73". I called anyway, and as I assumed they can't help me as an ISP calling in. (I did test to confirm with a friend's account but I'm not the account holder.) Even then, that doesn't help the overall "yeah our service works with every major streaming service *except* Disney+, so if you use them you'll have to call to convince them you're not using a VPN."
This isn't even a new network, I've had 74.118.152.0/21 allocated to me since 2005. Why people insist on reinventing the geolocation wheel is beyond me.
~Seth
Hi Mike, You may want to add technical operations services team TechOps-Services@disneystreaming.com<mailto:TechOps-Services@disneystreaming.com> We wrote to the distribution address and they replied forwarding it to services Brian From: NANOG <nanog-bounces+b.turnbow=twt.it@nanog.org> On Behalf Of Mike Hammett Sent: Friday, November 13, 2020 7:25 PM To: Jeff Mansukhani <jeff@mansukhani.net> Cc: Nanog@nanog.org Subject: Re: Re[2]: Disney+ Geolocation (again) I updated our page. :-) ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest-IX http://www.midwest-ix.com ________________________________ From: "Jeff Mansukhani" <jeff@mansukhani.net<mailto:jeff@mansukhani.net>> To: "Seth Mattinen" <sethm@rollernet.us<mailto:sethm@rollernet.us>>, Nanog@nanog.org<mailto:Nanog@nanog.org> Sent: Thursday, November 12, 2020 5:49:40 PM Subject: Re[2]: Disney+ Geolocation (again) Specifically for Network Operators, you may email TechOps-Distribution@disneystreaming.com<mailto:TechOps-Distribution@disneystreaming.com> for technical issues relating to Disney+. Hope this helps. Thanks J
HI all, Sorry there is a misunderstanding. Requests for Disney+ should go via https://help.disneyplus.com/csp instead. Please kindly remove from your documentation and do not email thse two @disneystreaming.com email addresses. Thank you J ------ Original Message ------ From: "Brian Turnbow via NANOG" <nanog@nanog.org<mailto:nanog@nanog.org>> To: "Mike Hammett" <nanog@ics-il.net<mailto:nanog@ics-il.net>> Cc: "nanog@nanog.org<mailto:nanog@nanog.org>" <nanog@nanog.org<mailto:nanog@nanog.org>> Sent: 11/16/2020 8:12:29 AM Subject: RE: Re[2]: Disney+ Geolocation (again) Hi Mike, You may want to add technical operations services team TechOps-Services@disneystreaming.com<mailto:TechOps-Services@disneystreaming.com> We wrote to the distribution address and they replied forwarding it to services Brian From: NANOG <nanog-bounces+b.turnbow=twt.it@nanog.org<mailto:nanog-bounces+b.turnbow=twt.it@nanog.org>> On Behalf Of Mike Hammett Sent: Friday, November 13, 2020 7:25 PM To: Jeff Mansukhani <jeff@mansukhani.net<mailto:jeff@mansukhani.net>> Cc: Nanog@nanog.org<mailto:Nanog@nanog.org> Subject: Re: Re[2]: Disney+ Geolocation (again) I updated our page. :-) ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest-IX http://www.midwest-ix.com ________________________________ From: "Jeff Mansukhani" <jeff@mansukhani.net<mailto:jeff@mansukhani.net>> To: "Seth Mattinen" <sethm@rollernet.us<mailto:sethm@rollernet.us>>, Nanog@nanog.org<mailto:Nanog@nanog.org> Sent: Thursday, November 12, 2020 5:49:40 PM Subject: Re[2]: Disney+ Geolocation (again) Specifically for Network Operators, you may email TechOps-Distribution@disneystreaming.com<mailto:TechOps-Distribution@disneystreaming.com> for technical issues relating to Disney+. Hope this helps. Thanks J
Hi Jeff That seems to be oriented twords end users, not isps. Are you suggesting that isps call/chat customer service? So there Is no noc to noc services available? When I opened a chat saying that i was writing from an ISP the response was .... What Is an ISP? Thanks Brian Brian Turnbow ________________________________ Da: Jeff Mansukhani <jeff@mansukhani.net> Inviato: venerdì 20 novembre 2020 20:17 A: Brian Turnbow; Mike Hammett; josh@imaginenetworksllc.com Cc: nanog@nanog.org Oggetto: Re[4]: Disney+ Geolocation (again) HI all, Sorry there is a misunderstanding. Requests for Disney+ should go via https://help.disneyplus.com/csp instead. Please kindly remove from your documentation and do not email thse two @disneystreaming.com email addresses. Thank you J ------ Original Message ------ From: "Brian Turnbow via NANOG" <nanog@nanog.org<mailto:nanog@nanog.org>> To: "Mike Hammett" <nanog@ics-il.net<mailto:nanog@ics-il.net>> Cc: "nanog@nanog.org<mailto:nanog@nanog.org>" <nanog@nanog.org<mailto:nanog@nanog.org>> Sent: 11/16/2020 8:12:29 AM Subject: RE: Re[2]: Disney+ Geolocation (again) Hi Mike, You may want to add technical operations services team TechOps-Services@disneystreaming.com<mailto:TechOps-Services@disneystreaming.com> We wrote to the distribution address and they replied forwarding it to services Brian From: NANOG <nanog-bounces+b.turnbow=twt.it@nanog.org<mailto:nanog-bounces+b.turnbow=twt.it@nanog.org>> On Behalf Of Mike Hammett Sent: Friday, November 13, 2020 7:25 PM To: Jeff Mansukhani <jeff@mansukhani.net<mailto:jeff@mansukhani.net>> Cc: Nanog@nanog.org<mailto:Nanog@nanog.org> Subject: Re: Re[2]: Disney+ Geolocation (again) I updated our page. :-) ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest-IX http://www.midwest-ix.com ________________________________ From: "Jeff Mansukhani" <jeff@mansukhani.net<mailto:jeff@mansukhani.net>> To: "Seth Mattinen" <sethm@rollernet.us<mailto:sethm@rollernet.us>>, Nanog@nanog.org<mailto:Nanog@nanog.org> Sent: Thursday, November 12, 2020 5:49:40 PM Subject: Re[2]: Disney+ Geolocation (again) Specifically for Network Operators, you may email TechOps-Distribution@disneystreaming.com<mailto:TechOps-Distribution@disneystreaming.com> for technical issues relating to Disney+. Hope this helps. Thanks J
Yes, per the support team, ISP and end-users would go throuh the same initial point of contact to report issue so they may properly track and redirect as appropriate. Thank you. ------ Original Message ------ From: "Brian Turnbow" <b.turnbow@twt.it<mailto:b.turnbow@twt.it>> To: "Jeff Mansukhani" <jeff@mansukhani.net<mailto:jeff@mansukhani.net>>; "Mike Hammett" <nanog@ics-il.net<mailto:nanog@ics-il.net>>; "josh@imaginenetworksllc.com<mailto:josh@imaginenetworksllc.com>" <josh@imaginenetworksllc.com<mailto:josh@imaginenetworksllc.com>> Cc: "nanog@nanog.org<mailto:nanog@nanog.org>" <nanog@nanog.org<mailto:nanog@nanog.org>> Sent: 11/20/2020 11:32:45 AM Subject: Re: Re[4]: Disney+ Geolocation (again) Hi Jeff That seems to be oriented twords end users, not isps. Are you suggesting that isps call/chat customer service? So there Is no noc to noc services available? When I opened a chat saying that i was writing from an ISP the response was .... What Is an ISP? Thanks Brian Brian Turnbow ________________________________ Da: Jeff Mansukhani <jeff@mansukhani.net<mailto:jeff@mansukhani.net>> Inviato: venerdì 20 novembre 2020 20:17 A: Brian Turnbow; Mike Hammett; josh@imaginenetworksllc.com<mailto:josh@imaginenetworksllc.com> Cc: nanog@nanog.org<mailto:nanog@nanog.org> Oggetto: Re[4]: Disney+ Geolocation (again) HI all, Sorry there is a misunderstanding. Requests for Disney+ should go via https://help.disneyplus.com/csp instead. Please kindly remove from your documentation and do not email thse two @disneystreaming.com email addresses. Thank you J ------ Original Message ------ From: "Brian Turnbow via NANOG" <nanog@nanog.org<mailto:nanog@nanog.org>> To: "Mike Hammett" <nanog@ics-il.net<mailto:nanog@ics-il.net>> Cc: "nanog@nanog.org<mailto:nanog@nanog.org>" <nanog@nanog.org<mailto:nanog@nanog.org>> Sent: 11/16/2020 8:12:29 AM Subject: RE: Re[2]: Disney+ Geolocation (again) Hi Mike, You may want to add technical operations services team TechOps-Services@disneystreaming.com<mailto:TechOps-Services@disneystreaming.com> We wrote to the distribution address and they replied forwarding it to services Brian From: NANOG <nanog-bounces+b.turnbow=twt.it@nanog.org<mailto:nanog-bounces+b.turnbow=twt.it@nanog.org>> On Behalf Of Mike Hammett Sent: Friday, November 13, 2020 7:25 PM To: Jeff Mansukhani <jeff@mansukhani.net<mailto:jeff@mansukhani.net>> Cc: Nanog@nanog.org<mailto:Nanog@nanog.org> Subject: Re: Re[2]: Disney+ Geolocation (again) I updated our page. :-) ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest-IX http://www.midwest-ix.com ________________________________ From: "Jeff Mansukhani" <jeff@mansukhani.net<mailto:jeff@mansukhani.net>> To: "Seth Mattinen" <sethm@rollernet.us<mailto:sethm@rollernet.us>>, Nanog@nanog.org<mailto:Nanog@nanog.org> Sent: Thursday, November 12, 2020 5:49:40 PM Subject: Re[2]: Disney+ Geolocation (again) Specifically for Network Operators, you may email TechOps-Distribution@disneystreaming.com<mailto:TechOps-Distribution@disneystreaming.com> for technical issues relating to Disney+. Hope this helps. Thanks J
On 11/20/20 3:29 PM, Jeff Mansukhani wrote:
Yes, per the support team, ISP and end-users would go throuh the same initial point of contact to report issue so they may properly track and redirect as appropriate. Thank you.
When I called the service rep had no idea what to do with an ISP calling in. Said they can't help without a subscriber account, nor escalate or open a ticket. ~Seth
OK so an email address that isn't supposed to be used but works or a phone call that should be used and is pointless for the purposes of this issue? Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Fri, Nov 20, 2020 at 6:49 PM Seth Mattinen <sethm@rollernet.us> wrote:
On 11/20/20 3:29 PM, Jeff Mansukhani wrote:
Yes, per the support team, ISP and end-users would go throuh the same initial point of contact to report issue so they may properly track and redirect as appropriate. Thank you.
When I called the service rep had no idea what to do with an ISP calling in. Said they can't help without a subscriber account, nor escalate or open a ticket.
~Seth
On Fri, Nov 20, 2020 at 6:55 PM Josh Luthman <josh@imaginenetworksllc.com> wrote:
OK so an email address that isn't supposed to be used but works or a phone call that should be used and is pointless for the purposes of this issue?
Are you just asking to confirm this is disney’s position? 😂😂 it appears so! As an outsider who lurks and normally sees these issues resolved swiftly off list I find this all fascinating and hilarious. Who is a manager or high level engineer in charge at Disney streaming? I would like to make fun of them — Dan
Yes. In the event I or someone has this problem, what is a network operator supposed to do? Question is directed at someone who can speak on behalf of Disney+ support. On Fri, Nov 20, 2020, 7:21 PM Daniel Sterling <sterling.daniel@gmail.com> wrote:
On Fri, Nov 20, 2020 at 6:55 PM Josh Luthman <josh@imaginenetworksllc.com> wrote:
OK so an email address that isn't supposed to be used but works or a phone call that should be used and is pointless for the purposes of this issue?
Are you just asking to confirm this is disney’s position? 😂😂 it appears so!
As an outsider who lurks and normally sees these issues resolved swiftly off list I find this all fascinating and hilarious.
Who is a manager or high level engineer in charge at Disney streaming? I would like to make fun of them
— Dan
Jeff, I think this is another example of the disconnect between technical teams and support teams at consumer-facing organizations. Consumer-facing support often can't find their way out of a wet paper bag on consumer-related issues, much less on network issues. I think the community's impression so far is that the advised avenues are insufficient to actually solve anything. Since this message, there seems to have been more than one attempt to resolve these types of problems via that link without success. The support site linked to also has rather sparse information regarding how to solve these types of issues. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Jeff Mansukhani" <jeff@mansukhani.net> To: "Brian Turnbow" <b.turnbow@twt.it>, "Mike Hammett" <nanog@ics-il.net>, josh@imaginenetworksllc.com Cc: nanog@nanog.org Sent: Friday, November 20, 2020 5:29:48 PM Subject: Re[6]: Disney+ Geolocation (again) Yes, per the support team, ISP and end-users would go throuh the same initial point of contact to report issue so they may properly track and redirect as appropriate. Thank you. ------ Original Message ------ From: "Brian Turnbow" < b.turnbow@twt.it > To: "Jeff Mansukhani" < jeff@mansukhani.net >; "Mike Hammett" < nanog@ics-il.net >; " josh@imaginenetworksllc.com " < josh@imaginenetworksllc.com > Cc: " nanog@nanog.org " < nanog@nanog.org > Sent: 11/20/2020 11:32:45 AM Subject: Re: Re[4]: Disney+ Geolocation (again) Hi Jeff That seems to be oriented twords end users, not isps. Are you suggesting that isps call/chat customer service? So there Is no noc to noc services available? When I opened a chat saying that i was writing from an ISP the response was .... What Is an ISP? Thanks Brian Brian Turnbow Da: Jeff Mansukhani < jeff@mansukhani.net > Inviato: venerdì 20 novembre 2020 20:17 A: Brian Turnbow; Mike Hammett; josh@imaginenetworksllc.com Cc: nanog@nanog.org Oggetto: Re[4]: Disney+ Geolocation (again) HI all, Sorry there is a misunderstanding. Requests for Disney+ should go via https://help.disneyplus.com/csp instead. Please kindly remove from your documentation and do not email thse two @disneystreaming.com email addresses. Thank you J ------ Original Message ------ From: "Brian Turnbow via NANOG" < nanog@nanog.org > To: "Mike Hammett" < nanog@ics-il.net > Cc: " nanog@nanog.org " < nanog@nanog.org > Sent: 11/16/2020 8:12:29 AM Subject: RE: Re[2]: Disney+ Geolocation (again) <blockquote> Hi Mike, You may want to add technical operations services team TechOps-Services@disneystreaming.com We wrote to the distribution address and they replied forwarding it to services Brian From: NANOG < nanog-bounces+b.turnbow=twt.it@nanog.org > On Behalf Of Mike Hammett Sent: Friday, November 13, 2020 7:25 PM To: Jeff Mansukhani < jeff@mansukhani.net > Cc: Nanog@nanog.org Subject: Re: Re[2]: Disney+ Geolocation (again) I updated our page. :-) ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest-IX http://www.midwest-ix.com ----- Original Message ----- From: "Jeff Mansukhani" < jeff@mansukhani.net > To: "Seth Mattinen" < sethm@rollernet.us >, Nanog@nanog.org Sent: Thursday, November 12, 2020 5:49:40 PM Subject: Re[2]: Disney+ Geolocation (again) Specifically for Network Operators, you may email TechOps-Distribution@disneystreaming.com for technical issues relating to Disney+. Hope this helps. Thanks J </blockquote>
It seems that help@disneyplus.com actually works. Regards. El El sáb, 21 nov. 2020 a la(s) 13:52, Mike Hammett <nanog@ics-il.net> escribió:
Jeff,
I think this is another example of the disconnect between technical teams and support teams at consumer-facing organizations. Consumer-facing support often can't find their way out of a wet paper bag on consumer-related issues, much less on network issues.
I think the community's impression so far is that the advised avenues are insufficient to actually solve anything. Since this message, there seems to have been more than one attempt to resolve these types of problems via that link without success. The support site linked to also has rather sparse information regarding how to solve these types of issues.
----- Mike Hammett Intelligent Computing Solutions <http://www.ics-il.com/> <https://www.facebook.com/ICSIL> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> <https://www.linkedin.com/company/intelligent-computing-solutions> <https://twitter.com/ICSIL> Midwest Internet Exchange <http://www.midwest-ix.com/> <https://www.facebook.com/mdwestix> <https://www.linkedin.com/company/midwest-internet-exchange> <https://twitter.com/mdwestix> The Brothers WISP <http://www.thebrotherswisp.com/> <https://www.facebook.com/thebrotherswisp> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> ------------------------------ *From: *"Jeff Mansukhani" <jeff@mansukhani.net> *To: *"Brian Turnbow" <b.turnbow@twt.it>, "Mike Hammett" <nanog@ics-il.net>, josh@imaginenetworksllc.com *Cc: *nanog@nanog.org *Sent: *Friday, November 20, 2020 5:29:48 PM *Subject: *Re[6]: Disney+ Geolocation (again)
Yes, per the support team, ISP and end-users would go throuh the same initial point of contact to report issue so they may properly track and redirect as appropriate. Thank you.
------ Original Message ------ From: "Brian Turnbow" <b.turnbow@twt.it> To: "Jeff Mansukhani" <jeff@mansukhani.net>; "Mike Hammett" < nanog@ics-il.net>; "josh@imaginenetworksllc.com" < josh@imaginenetworksllc.com> Cc: "nanog@nanog.org" <nanog@nanog.org> Sent: 11/20/2020 11:32:45 AM Subject: Re: Re[4]: Disney+ Geolocation (again)
Hi Jeff That seems to be oriented twords end users, not isps. Are you suggesting that isps call/chat customer service? So there Is no noc to noc services available?
When I opened a chat saying that i was writing from an ISP the response was .... What Is an ISP?
Thanks Brian
Brian Turnbow ------------------------------ *Da:* Jeff Mansukhani <jeff@mansukhani.net> *Inviato:* venerdì 20 novembre 2020 20:17 *A:* Brian Turnbow; Mike Hammett; josh@imaginenetworksllc.com *Cc:* nanog@nanog.org *Oggetto:* Re[4]: Disney+ Geolocation (again)
HI all,
Sorry there is a misunderstanding. Requests for Disney+ should go via https://help.disneyplus.com/csp instead. Please kindly remove from your documentation and do not email thse two @disneystreaming.com email addresses.
Thank you
J
------ Original Message ------ From: "Brian Turnbow via NANOG" <nanog@nanog.org> To: "Mike Hammett" <nanog@ics-il.net> Cc: "nanog@nanog.org" <nanog@nanog.org> Sent: 11/16/2020 8:12:29 AM Subject: RE: Re[2]: Disney+ Geolocation (again)
Hi Mike,
You may want to add
technical operations services team TechOps-Services@disneystreaming.com
We wrote to the distribution address and they replied forwarding it to services
Brian
*From:* NANOG <nanog-bounces+b.turnbow=twt.it@nanog.org> *On Behalf Of *Mike Hammett *Sent:* Friday, November 13, 2020 7:25 PM *To:* Jeff Mansukhani <jeff@mansukhani.net> *Cc:* Nanog@nanog.org *Subject:* Re: Re[2]: Disney+ Geolocation (again)
I updated our page. :-)
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest-IX http://www.midwest-ix.com
------------------------------
*From: *"Jeff Mansukhani" <jeff@mansukhani.net> *To: *"Seth Mattinen" <sethm@rollernet.us>, Nanog@nanog.org *Sent: *Thursday, November 12, 2020 5:49:40 PM *Subject: *Re[2]: Disney+ Geolocation (again)
Specifically for Network Operators, you may email TechOps-Distribution@disneystreaming.com for technical issues relating to Disney+. Hope this helps.
Thanks
J
-- HM
On 11/21/20 08:48, Mike Hammett wrote:
I think this is another example of the disconnect between technical teams and support teams at consumer-facing organizations. Consumer-facing support often can't find their way out of a wet paper bag on consumer-related issues, much less on network issues.
I think the community's impression so far is that the advised avenues are insufficient to actually solve anything. Since this message, there seems to have been more than one attempt to resolve these types of problems via that link without success. The support site linked to also has rather sparse information regarding how to solve these types of issues.
There's nothing to indicate the support site is anything other than for subscription holding end users only. Phrases that I would think to type in the search box like "ISP" and "geolocation" return nothing. The error 73 page just says you are on a VPN or your ISP has a location problem, neither of which is useful information to me as an ISP. Calling in got me nowhere. The service rep couldn't open a ticket or even request escalation without a subscriber account. Even if I personally had one, I'm not going to mention it when I'm calling as an ISP on behalf of all of my customers and potential future customers because of the real danger of having an exception applied to that account rather than addressing the issue as a whole. They told me I should email back to the person who gave me the phone contact info and ask to speak to a supervisor, which I did, and never received a reply. I was able to eventually get through on live chat successfully after answering its automated questions in a way that would lead it to believe i was a customer but could not help me through its auto response means and get what I presume is a live person. However, even though I got lucky with this method someone else reported they just got dead ended with "what's an ISP" when they tried chat. So the lesson here is to just keep trying the end user chat and phone number until you get lucky. ~Seth
Hey Seth. I still like SOA for troubleshooting. The older our beloved net gets the less useful old reliable things get, but there can sometimes be good clues. shell01-clt01> dig SOA disneystreaming.com ;; ANSWER SECTION: disneystreaming.com. 3600 IN SOA ns1.p72.dynect.net. dnsadmin.bamtechmedia.com. 2018072197 3600 600 604800 1800 I forgot MLBAM spunoff BAMTECH and then Disney acquired them. They have a peeringDB entry. I don't think its unreasonable at all to try dnsadmin@ or peering@ in this case. If all else fails, OOB and I will hunt down my connection there for you. <https://www.linkedin.com/in/chris-zucker-82b9a33/> Cheers, -M< On Sat, Nov 21, 2020 at 1:48 PM Seth Mattinen <sethm@rollernet.us> wrote:
On 11/21/20 08:48, Mike Hammett wrote:
I think this is another example of the disconnect between technical teams and support teams at consumer-facing organizations. Consumer-facing support often can't find their way out of a wet paper bag on consumer-related issues, much less on network issues.
I think the community's impression so far is that the advised avenues are insufficient to actually solve anything. Since this message, there seems to have been more than one attempt to resolve these types of problems via that link without success. The support site linked to also has rather sparse information regarding how to solve these types of
issues.
There's nothing to indicate the support site is anything other than for subscription holding end users only. Phrases that I would think to type in the search box like "ISP" and "geolocation" return nothing. The error 73 page just says you are on a VPN or your ISP has a location problem, neither of which is useful information to me as an ISP.
Calling in got me nowhere. The service rep couldn't open a ticket or even request escalation without a subscriber account. Even if I personally had one, I'm not going to mention it when I'm calling as an ISP on behalf of all of my customers and potential future customers because of the real danger of having an exception applied to that account rather than addressing the issue as a whole. They told me I should email back to the person who gave me the phone contact info and ask to speak to a supervisor, which I did, and never received a reply.
I was able to eventually get through on live chat successfully after answering its automated questions in a way that would lead it to believe i was a customer but could not help me through its auto response means and get what I presume is a live person. However, even though I got lucky with this method someone else reported they just got dead ended with "what's an ISP" when they tried chat.
So the lesson here is to just keep trying the end user chat and phone number until you get lucky.
~Seth
In other words: “oops, I shouldn’t have given out the secret e-mail addresses that actually work." ---- Andy Ringsmuth 5609 Harding Drive Lincoln, NE 68521-5831 (402) 304-0083 andy@andyring.com “Better even die free, than to live slaves.” - Frederick Douglas, 1863
On Nov 20, 2020, at 1:18 PM, Jeff Mansukhani <jeff@mansukhani.net> wrote:
HI all,
Sorry there is a misunderstanding. Requests for Disney+ should go via https://help.disneyplus.com/csp instead. Please kindly remove from your documentation and do not email thse two @disneystreaming.com email addresses.
Thank you
J
------ Original Message ------ From: "Brian Turnbow via NANOG" <nanog@nanog.org> To: "Mike Hammett" <nanog@ics-il.net> Cc: "nanog@nanog.org" <nanog@nanog.org> Sent: 11/16/2020 8:12:29 AM Subject: RE: Re[2]: Disney+ Geolocation (again)
Hi Mike,
You may want to add technical operations services team TechOps-Services@disneystreaming.com
We wrote to the distribution address and they replied forwarding it to services
Brian
From: NANOG <nanog-bounces+b.turnbow=twt.it@nanog.org> On Behalf Of Mike Hammett Sent: Friday, November 13, 2020 7:25 PM To: Jeff Mansukhani <jeff@mansukhani.net> Cc: Nanog@nanog.org Subject: Re: Re[2]: Disney+ Geolocation (again)
I updated our page. :-)
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest-IX http://www.midwest-ix.com
From: "Jeff Mansukhani" <jeff@mansukhani.net> To: "Seth Mattinen" <sethm@rollernet.us>, Nanog@nanog.org Sent: Thursday, November 12, 2020 5:49:40 PM Subject: Re[2]: Disney+ Geolocation (again)
Specifically for Network Operators, you may email TechOps-Distribution@disneystreaming.com for technical issues relating to Disney+. Hope this helps.
Thanks
J
< advertisement > https://datatracker.ietf.org/doc/draft-ymbk-opsawg-finding-geofeeds/ there is a draft-ietf-opsawg-finding-geofeeds as soon as draft submission opens randy
From my understanding, they are using each of their respective CDN's geo-blocking rules. Probably best to contact Akamai, Fastly, Limelight, etc to make sure your IP ranges are flagged as in the US.
On Fri, Nov 13, 2020 at 3:24 PM Randy Bush <randy@psg.com> wrote:
< advertisement >
https://datatracker.ietf.org/doc/draft-ymbk-opsawg-finding-geofeeds/
there is a draft-ietf-opsawg-finding-geofeeds as soon as draft submission opens
randy
* sethm@rollernet.us (Seth Mattinen) [Sun 08 Nov 2020, 18:21 CET]:
I've had 74.118.152.0/21 allocated to me since 2005.
So many IPs in possession for so long, yet so little reverse DNS: --- $ (for j in `jot 7 2`; do for i in `jot 255`; do host 74.118.15$j.$i; done; done) | grep -c NXDOMAIN 1579 --- And a lame delegation for 159.118.74.in-addr.arpa. -- Niels.
On 11/13/20 12:52 PM, Niels Bakker wrote:
* sethm@rollernet.us (Seth Mattinen) [Sun 08 Nov 2020, 18:21 CET]:
I've had 74.118.152.0/21 allocated to me since 2005.
So many IPs in possession for so long, yet so little reverse DNS: --- $ (for j in `jot 7 2`; do for i in `jot 255`; do host 74.118.15$j.$i; done; done) | grep -c NXDOMAIN 1579 ---
Not sure why that's a problem.
And a lame delegation for 159.118.74.in-addr.arpa.
The last /24 is not in use. I've been reserving it since free pool exhaustion in case I can't get more for some unknown reason. I suppose it would still count against me with a whole /24 of NXDOMAIN either way.
participants (12)
-
Andy Ringsmuth -
Brian Turnbow -
Daniel Sterling -
Hernan Moguilevsky -
Jeff Mansukhani -
John Councilman -
Josh Luthman -
Martin Hannigan -
Mike Hammett -
Niels Bakker -
Randy Bush -
Seth Mattinen