Jeff,

I think this is another example of the disconnect between technical teams and support teams at consumer-facing organizations. Consumer-facing support often can't find their way out of a wet paper bag on consumer-related issues, much less on network issues.

I think the community's impression so far is that the advised avenues are insufficient to actually solve anything. Since this message, there seems to have been more than one attempt to resolve these types of problems via that link without success. The support site linked to also has rather sparse information regarding how to solve these types of issues.



-----
Mike Hammett
Intelligent Computing Solutions

Midwest Internet Exchange

The Brothers WISP

From: "Jeff Mansukhani" <jeff@mansukhani.net>
To: "Brian Turnbow" <b.turnbow@twt.it>, "Mike Hammett" <nanog@ics-il.net>, josh@imaginenetworksllc.com
Cc: nanog@nanog.org
Sent: Friday, November 20, 2020 5:29:48 PM
Subject: Re[6]: Disney+ Geolocation (again)

Yes, per the support team, ISP and end-users would go throuh the same initial point of contact to report issue so they may properly track and redirect as appropriate.  Thank you.

------ Original Message ------
From: "Brian Turnbow" <b.turnbow@twt.it>
To: "Jeff Mansukhani" <jeff@mansukhani.net>; "Mike Hammett" <nanog@ics-il.net>; "josh@imaginenetworksllc.com" <josh@imaginenetworksllc.com>
Cc: "nanog@nanog.org" <nanog@nanog.org>
Sent: 11/20/2020 11:32:45 AM
Subject: Re: Re[4]: Disney+ Geolocation (again)

Hi Jeff
That seems to be oriented twords end users, not isps.
Are you suggesting that isps call/chat customer service?
So there Is no noc to noc services available?

When I opened a chat saying that i was writing from an ISP the response was .... What Is an ISP?

Thanks
Brian


Brian Turnbow
Da: Jeff Mansukhani <jeff@mansukhani.net>
Inviato: venerdì 20 novembre 2020 20:17
A: Brian Turnbow; Mike Hammett; josh@imaginenetworksllc.com
Cc: nanog@nanog.org
Oggetto: Re[4]: Disney+ Geolocation (again)

HI all,

Sorry there is a misunderstanding.  Requests for Disney+ should go via https://help.disneyplus.com/csp instead.  Please kindly remove from your documentation and do not email  thse two @disneystreaming.com email addresses.

Thank you

J

------ Original Message ------
From: "Brian Turnbow via NANOG" <nanog@nanog.org>
To: "Mike Hammett" <nanog@ics-il.net>
Sent: 11/16/2020 8:12:29 AM
Subject: RE: Re[2]: Disney+ Geolocation (again)

Hi Mike,

 

You may want to add   

technical operations services team TechOps-Services@disneystreaming.com

 

We wrote to the  distribution address and they replied forwarding it to services

 

Brian

 

From: NANOG <nanog-bounces+b.turnbow=twt.it@nanog.org> On Behalf Of Mike Hammett
Sent: Friday, November 13, 2020 7:25 PM
To: Jeff Mansukhani <jeff@mansukhani.net>
Cc: Nanog@nanog.org
Subject: Re: Re[2]: Disney+ Geolocation (again)

 

I updated our page.  :-)



-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com

Midwest-IX
http://www.midwest-ix.com

 

From: "Jeff Mansukhani" <jeff@mansukhani.net>
To: "Seth Mattinen" <sethm@rollernet.us>, Nanog@nanog.org
Sent: Thursday, November 12, 2020 5:49:40 PM
Subject: Re[2]: Disney+ Geolocation (again)

Specifically for Network Operators, you may email
TechOps-Distribution@disneystreaming.com for technical issues relating
to Disney+.  Hope this helps.

Thanks

J