On 11/20/20 3:29 PM, Jeff Mansukhani wrote:
> Yes, per the support team, ISP and end-users would go throuh the same
> initial point of contact to report issue so they may properly track and
> redirect as appropriate.  Thank you.


When I called the service rep had no idea what to do with an ISP calling
in. Said they can't help without a subscriber account, nor escalate or
open a ticket.

~Seth