Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue? This is most likely improper geolocation databases. Anyone have an idea who they use? Mike
We're seeing the same thing. Actually we saw it during pre-signup. Reached out to Disney+ weeks ago as well, with no response. Now it's launched, our support lines are flooded with people unable to give Disney all their moneys. We finally got through to Disney+ support after 2.5hrs on hold to supply them the error code, IP address, and zip code.. we'll see if it's passed to the right folks. On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse <michael@wi-fiber.io> wrote:
Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue? This is most likely improper geolocation databases. Anyone have an idea who they use?
Mike
There has been a continued flurry of trouble tickets from our eyeballs. I did find a contact cloud@disneystreaming.com that i have reached out to in hope that they can hear our pleas. On Tue, 12 Nov 2019 at 16:53, Cassidy B. Larson <alandaluz@gmail.com> wrote:
We're seeing the same thing. Actually we saw it during pre-signup. Reached out to Disney+ weeks ago as well, with no response. Now it's launched, our support lines are flooded with people unable to give Disney all their moneys. We finally got through to Disney+ support after 2.5hrs on hold to supply them the error code, IP address, and zip code.. we'll see if it's passed to the right folks.
On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse <michael@wi-fiber.io> wrote:
Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue? This is most likely improper geolocation databases. Anyone have an idea who they use?
Mike
Try netadmin@disneystreaming.com. Was on their whois. -- *Aden Dragulescu* fiberdrop, LLC aden@fiberdrop.net On Tue, Nov 12, 2019 at 10:27 PM Michael Crapse <michael@wi-fiber.io> wrote:
There has been a continued flurry of trouble tickets from our eyeballs. I did find a contact cloud@disneystreaming.com that i have reached out to in hope that they can hear our pleas.
On Tue, 12 Nov 2019 at 16:53, Cassidy B. Larson <alandaluz@gmail.com> wrote:
We're seeing the same thing. Actually we saw it during pre-signup. Reached out to Disney+ weeks ago as well, with no response. Now it's launched, our support lines are flooded with people unable to give Disney all their moneys. We finally got through to Disney+ support after 2.5hrs on hold to supply them the error code, IP address, and zip code.. we'll see if it's passed to the right folks.
On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse <michael@wi-fiber.io> wrote:
Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue? This is most likely improper geolocation databases. Anyone have an idea who they use?
Mike
I sent an email there too, I think that this should be very apparent by now, but IPv6 support by disney(using AWS) would obviate this issue. Imagine if a multibillion dollar company can't implement ipv6, what hope do the smaller ones have? /s On Tue, 12 Nov 2019 at 20:37, Aden Dragulescu <aden@fiberdrop.net> wrote:
Try netadmin@disneystreaming.com. Was on their whois.
-- *Aden Dragulescu* fiberdrop, LLC aden@fiberdrop.net
On Tue, Nov 12, 2019 at 10:27 PM Michael Crapse <michael@wi-fiber.io> wrote:
There has been a continued flurry of trouble tickets from our eyeballs. I did find a contact cloud@disneystreaming.com that i have reached out to in hope that they can hear our pleas.
On Tue, 12 Nov 2019 at 16:53, Cassidy B. Larson <alandaluz@gmail.com> wrote:
We're seeing the same thing. Actually we saw it during pre-signup. Reached out to Disney+ weeks ago as well, with no response. Now it's launched, our support lines are flooded with people unable to give Disney all their moneys. We finally got through to Disney+ support after 2.5hrs on hold to supply them the error code, IP address, and zip code.. we'll see if it's passed to the right folks.
On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse <michael@wi-fiber.io> wrote:
Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue? This is most likely improper geolocation databases. Anyone have an idea who they use?
Mike
IPv6 is a lot more granular when it comes to geolocation data. It is also very very unlikely that the block has been used before, and you never know what the previous owner did or what geolocation/VPN blacklists it was added to. Let me put it this way, this is a familiar song and dance for us, and it never happens on ipv6 for us, always IPv4. On Tue, Nov 12, 2019, 10:02 PM Randy Bush <randy@psg.com> wrote:
IPv6 support by disney(using AWS) would obviate this issue.
ok. i give. exactly how? i mean technically.
randy
On Tue, Nov 12, 2019 at 9:18 PM Michael Crapse <michael@wi-fiber.io> wrote:
IPv6 is a lot more granular when it comes to geolocation data. It is also very very unlikely that the block has been used before, and you never know what the previous owner did or what geolocation/VPN blacklists it was added to. Let me put it this way, this is a familiar song and dance for us, and it never happens on ipv6 for us, always IPv4.
Michael — good info from the field. Thanks for sharing. CB
On Tue, Nov 12, 2019, 10:02 PM Randy Bush <randy@psg.com> wrote:
IPv6 support by disney(using AWS) would obviate this issue.
ok. i give. exactly how? i mean technically.
randy
That email (cloud@disneystreaming.com) bounced back as undeliverable. -Aaron From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Michael Crapse Sent: Tuesday, November 12, 2019 7:27 PM Cc: NANOG list Subject: Re: Disney+ Geolocation issues There has been a continued flurry of trouble tickets from our eyeballs. I did find a contact cloud@disneystreaming.com that i have reached out to in hope that they can hear our pleas. On Tue, 12 Nov 2019 at 16:53, Cassidy B. Larson <alandaluz@gmail.com> wrote: We're seeing the same thing. Actually we saw it during pre-signup. Reached out to Disney+ weeks ago as well, with no response. Now it's launched, our support lines are flooded with people unable to give Disney all their moneys. We finally got through to Disney+ support after 2.5hrs on hold to supply them the error code, IP address, and zip code.. we'll see if it's passed to the right folks. On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse <michael@wi-fiber.io> wrote: Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue? This is most likely improper geolocation databases. Anyone have an idea who they use? Mike
Did you happen to have this contact? I have a couple of CIDR blocks still having this problem. The blocks involved all seem right on the main geolocation blocks. John From: NANOG <nanog-bounces@nanog.org> On Behalf Of Cassidy B. Larson Sent: Tuesday, November 12, 2019 3:54 PM To: Michael Crapse <michael@wi-fiber.io> Cc: nanog@nanog.org Subject: Re: Disney+ Geolocation issues We're seeing the same thing. Actually we saw it during pre-signup. Reached out to Disney+ weeks ago as well, with no response. Now it's launched, our support lines are flooded with people unable to give Disney all their moneys. We finally got through to Disney+ support after 2.5hrs on hold to supply them the error code, IP address, and zip code.. we'll see if it's passed to the right folks. On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse <michael@wi-fiber.io<mailto:michael@wi-fiber.io>> wrote: Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue? This is most likely improper geolocation databases. Anyone have an idea who they use? Mike
I post this link on this list weekly at least. The past threads have this link. Please search! http://thebrotherswisp.com/index.php/geo-and-vpn/ Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Feb 6, 2020 at 10:30 AM John van Oppen <john@vanoppen.com> wrote:
Did you happen to have this contact? I have a couple of CIDR blocks still having this problem.
The blocks involved all seem right on the main geolocation blocks.
John
*From:* NANOG <nanog-bounces@nanog.org> *On Behalf Of *Cassidy B. Larson *Sent:* Tuesday, November 12, 2019 3:54 PM *To:* Michael Crapse <michael@wi-fiber.io> *Cc:* nanog@nanog.org *Subject:* Re: Disney+ Geolocation issues
We're seeing the same thing. Actually we saw it during pre-signup. Reached out to Disney+ weeks ago as well, with no response. Now it's launched, our support lines are flooded with people unable to give Disney all their moneys. We finally got through to Disney+ support after 2.5hrs on hold to supply them the error code, IP address, and zip code.. we'll see if it's passed to the right folks.
On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse <michael@wi-fiber.io> wrote:
Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue?
This is most likely improper geolocation databases. Anyone have an idea who they use?
Mike
John, Give NetAdmin@disneystreaming.com a shout.
On Feb 6, 2020, at 10:29, John van Oppen <john@vanoppen.com> wrote:
Did you happen to have this contact? I have a couple of CIDR blocks still having this problem.
The blocks involved all seem right on the main geolocation blocks.
John
From: NANOG <nanog-bounces@nanog.org> On Behalf Of Cassidy B. Larson Sent: Tuesday, November 12, 2019 3:54 PM To: Michael Crapse <michael@wi-fiber.io> Cc: nanog@nanog.org Subject: Re: Disney+ Geolocation issues
We're seeing the same thing. Actually we saw it during pre-signup. Reached out to Disney+ weeks ago as well, with no response. Now it's launched, our support lines are flooded with people unable to give Disney all their moneys. We finally got through to Disney+ support after 2.5hrs on hold to supply them the error code, IP address, and zip code.. we'll see if it's passed to the right folks.
On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse <michael@wi-fiber.io> wrote: Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue? This is most likely improper geolocation databases. Anyone have an idea who they use?
Mike
Using a TPIA provider here at home in Nova Scotia same issue. -jim On Tue., Nov. 12, 2019, 6:29 p.m. Michael Crapse, <michael@wi-fiber.io> wrote:
Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue? This is most likely improper geolocation databases. Anyone have an idea who they use?
Mike
On 11/12/19 5:28 PM, Michael Crapse wrote:
Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue? This is most likely improper geolocation databases. Anyone have an idea who they use?
Same boat here. ARIN ISP with all valid SWIP clearly showing stateside USA. So who knows what Disney+ is doing to block their viewers. Seems rather silly to block viewing based on the connecting IP address. Wouldn't you base it on the authorized viewer who is logged in and using the service? I mean, that's what they are paying for. I get the whole CDN steering thing, but the error message message sent back to the viewer should not be to "call your ISP". Now you have support desks taking thousands of worthless calls.... ESPN+ is guilty of the same garbage.... -- inoc.net!rblayzor XMPP: rblayzor.AT.inoc.net PGP: https://pgp.inoc.net/rblayzor/
It’s not about optimization, it’s about the contract with the content providers. The agreement is to restrict content by geographical regions mainly for marketing purposes. They block VPN access to keep people from bypassing those restrictions. It’s true of all the streaming providers.
On Nov 13, 2019, at 9:44 AM, Robert Blayzor <rblayzor.bulk@inoc.net> wrote:
On 11/12/19 5:28 PM, Michael Crapse wrote:
Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue? This is most likely improper geolocation databases. Anyone have an idea who they use?
Same boat here. ARIN ISP with all valid SWIP clearly showing stateside USA. So who knows what Disney+ is doing to block their viewers. Seems rather silly to block viewing based on the connecting IP address. Wouldn't you base it on the authorized viewer who is logged in and using the service? I mean, that's what they are paying for. I get the whole CDN steering thing, but the error message message sent back to the viewer should not be to "call your ISP". Now you have support desks taking thousands of worthless calls....
ESPN+ is guilty of the same garbage....
-- inoc.net!rblayzor XMPP: rblayzor.AT.inoc.net PGP: https://pgp.inoc.net/rblayzor/
On 11/13/19 9:49 AM, Matthew Huff wrote:
It’s not about optimization, it’s about the contract with the content providers. The agreement is to restrict content by geographical regions mainly for marketing purposes. They block VPN access to keep people from bypassing those restrictions. It’s true of all the streaming providers.
Build a better mousetrap, because it's clearly not working. We still get tons of people calling into first level support asking why ESPN+ doesn't work and that ESPN told them to call their ISP's, which can do NOTHING to fix the problem. Guessing Disney stole a page from that book... -- inoc.net!rblayzor XMPP: rblayzor.AT.inoc.net PGP: https://pgp.inoc.net/rblayzor/
For all those in the current and future thread. We were successful in reaching to Disney by emailing them with our subnet netadmin@disneystreaming.com On Wed, 13 Nov 2019 at 08:26, Robert Blayzor <rblayzor.bulk@inoc.net> wrote:
It’s not about optimization, it’s about the contract with the content
On 11/13/19 9:49 AM, Matthew Huff wrote: providers. The agreement is to restrict content by geographical regions mainly for marketing purposes. They block VPN access to keep people from bypassing those restrictions. It’s true of all the streaming providers.
Build a better mousetrap, because it's clearly not working. We still get tons of people calling into first level support asking why ESPN+ doesn't work and that ESPN told them to call their ISP's, which can do NOTHING to fix the problem.
Guessing Disney stole a page from that book...
-- inoc.net!rblayzor XMPP: rblayzor.AT.inoc.net PGP: https://pgp.inoc.net/rblayzor/
It is amazing how much variance there is between different IP GEO data sets, we recently switched from MaxMind to Neustar, there was a huge difference between the two…. -John
The word on the street (that Disney pushed) was that "we are seeing higher than expected demand" WTF, you are in AWS, don't know how to autoscale? On Thu, Nov 14, 2019 at 11:06 AM Ethan O'Toole <telmnstr@757.org> wrote:
For Disney, isn't it the same "house" ?
They're trying to control different pricing for different markets. Similar to how Spotify costs a lot less in Indonesia and the Philippines.
This is where a VPN comes in handy.
- Ethan
participants (16)
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Aaron Gould -
Aden Dragulescu -
Brian Ellwood -
Ca By -
Cassidy B. Larson -
Ethan O'Toole -
Javier J -
jim deleskie -
John van Oppen -
John Von Essen -
Josh Luthman -
Matthew Huff -
Michael Crapse -
Radu-Adrian Feurdean -
Randy Bush -
Robert Blayzor