I sent an email there too, I think that this should be very apparent by now, but IPv6 support by disney(using AWS) would obviate this issue. Imagine if a multibillion dollar company can't implement ipv6, what hope do the smaller ones have? /s


On Tue, 12 Nov 2019 at 20:37, Aden Dragulescu <aden@fiberdrop.net> wrote:
Try netadmin@disneystreaming.com. Was on their whois.

--
Aden Dragulescu
fiberdrop, LLC
aden@fiberdrop.net


On Tue, Nov 12, 2019 at 10:27 PM Michael Crapse <michael@wi-fiber.io> wrote:
There has been a continued flurry of trouble tickets from our eyeballs. I did find a contact  cloud@disneystreaming.com that i have reached out to in hope that they can hear our pleas.

On Tue, 12 Nov 2019 at 16:53, Cassidy B. Larson <alandaluz@gmail.com> wrote:
We're seeing the same thing.  Actually we saw it during pre-signup.  Reached out to Disney+ weeks ago as well, with no response.  Now it's launched, our support lines are flooded with people unable to give Disney all their moneys.    We finally got through to Disney+ support after 2.5hrs on hold to supply them the error code, IP address, and zip code.. we'll see if it's passed to the right folks. 

On Tue, Nov 12, 2019 at 3:30 PM Michael Crapse <michael@wi-fiber.io> wrote:
Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue?
This is most likely improper geolocation databases. Anyone have an idea who they use?

Mike