We're seeing the same thing. Actually we saw it during pre-signup. Reached out to Disney+ weeks ago as well, with no response. Now it's launched, our support lines are flooded with people unable to give Disney all their moneys. We finally got through to Disney+ support after 2.5hrs on hold to supply them the error code, IP address, and zip code.. we'll see if it's passed to the right folks.
Myself and a few other ISPs are having our eyeballs complain about disney+ saying that they're on a VPN. Does anyone have any idea, or who to contact regarding this issue?
This is most likely improper geolocation databases. Anyone have an idea who they use?
Mike