Google PNI Issue

Late last year, Google requested we upgrade our 10G PNI at Equinix CH1 to 100G. We've had everything ready on our end since February. They've turned down the 10G, but we're caught in ticket hell with them since then to get the 100G up. We're now 13 days since the last response on our ticket, and my Netops team is at a loss as to what to do next. Suggestions? AS7057 -- Clayton Zekelman Managed Network Systems Inc. (MNSi) 3363 Tecumseh Rd. E Windsor, Ontario N8W 1H4 tel. 519-985-8410 fax. 519-985-8409