[NANOG list to BCC] Hey Clayton, I'm really sorry that you have not received a prompt response from Google. I see in your ticket how you are stuck and need action from us. I have escalated your matter for attention. Louie P.S. I will not be able to attend the June NANOG in Bellevue due to a travel conflict. However, I might have a teammate who will be onsite. If you decide to attend, please be sure to connect. -- [image: NewG_animated.gif] Louie Lee, 李景雲 (he/him) Interconnection Manager US Peering & Content Delivery Peering@Google <https://peering.google.com/>, as15169 <https://as15169.peeringdb.com/> louiel@google.com +1 650-253-2847 <(650)%20253-2847> On Wed, May 20, 2026 at 1:54 PM Clayton Zekelman via NANOG < nanog@lists.nanog.org> wrote:

Late last year, Google requested we upgrade our 10G PNI at Equinix CH1 to 100G.

We've had everything ready on our end since February. They've turned down the 10G, but we're caught in ticket hell with them since then to get the 100G up.

We're now 13 days since the last response on our ticket, and my Netops team is at a loss as to what to do next.

Suggestions?

AS7057

--

Clayton Zekelman Managed Network Systems Inc. (MNSi) 3363 Tecumseh Rd. E Windsor, Ontario N8W 1H4

tel. 519-985-8410 <(519)%20985-8410> fax. 519-985-8409 <(519)%20985-8409>

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