Mike, try this: For urgent technical support regarding an Edgewater Edgemarc device (often used for Comcast Business internet or VoiceEdge systems), call Comcast Business Support directly at (800) 391-3000.Alternatively, if your device has an "EdgeView" service agreement, you can use the EdgeUser Support portal to request a technician callback. On Sun, Jul 19, 2026, 12:40 Mike Lyon via NANOG <nanog@lists.nanog.org> wrote:
Been fighting with a 24 hour Broadband Voice Edge outage due to comcast Edgemarc at a customer’s office. Need a comcast eng to log into it and tell me the configuration.
10 calls, escalations and promises of a call back from Their neteng folks have gone to the shitter.
Ticket number: Cr268217845
Any help would be appreciated.
-Mike _______________________________________________ NANOG mailing list
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