This isn't an IP-related call for help, but hopefully someone on here from Verizon is listening or knows someone who can help me. On May 5 I was in touch with account manager J from Verizon who quoted me and set me up with an Ethernet-delivered circuit. The order was placed with implementations manager N. Somewhere during the time it took them between May and July to install the fiber, N dropped off the face of the earth. I asked J WTF is going on and I was put in touch with new implementations manager B who actually managed to finish the job. Turn up time came and - guess what - someone had failed to enter the details of the order (or whatever) between May and August and I didn't get what I ordered. So I tried to call J. Surprise, J's number goes to someone totally different. Many weeks of confusing calls later I finally managed to find J's boss (which is fun because I'm not an active customer yet) and confirmed that J is not there anymore somewhere between Sept 4 and Sept 6. He gave me contact info for my supposed replacement, but they have yet to answer or return even one of my daily calls for a week. I did get a survey for my not-install, gave it horrible marks and checked "please contact me", but nobody has. I've tried every phone number and email address I can get my hands on for the last month with no results. I don't have an account manager. Can anyone help? ~Seth