Technical contact for Verizon (not Fios) before we unplug a service router
Hi, My dayjob is preparing to decom our original datacenter, built in the 90's, and the building is being torn down. We have a Verizon Fujitsu Flashwave 4500 with working (green lights) OC12 connections to two local CO's. We don't currently have any Verizon data services, and thus no way to officially inform them of the imminent disconnection. Although this is an older platform and these are (for today) slower links, we want to provide time in case this is part of a ring with other customers on it (like we have with other providers). This is in southeastern Virginia. If anyone from Verizon is here or anyone has contact information to pass along, I'm happy to be contacted off-list. Otherwise, we plan to unplug it and see what happens (not during the holidays). Thank you, Bruce Wainer
On Mon, Nov 18, 2024 at 12:47 PM Bruce Wainer <brwainer@gmail.com> wrote:
We don't currently have any Verizon data services, and thus no way to officially inform them of the imminent disconnection.
I had this problem even when I was a large Verizon customer. They upgraded our service and the old, unused cabinet sat around taking space for years. The solution was to unplug it. I didn't have to find them; they found me. Regards, Bill Herrin -- William Herrin bill@herrin.us https://bill.herrin.us/
That’s what we’ve done with Verizon in the past as well. Power off the gear and they will soon show up. In our case they looped the ring in a street vault and took their SONET gear and went home. -mel via cell
On Nov 18, 2024, at 1:55 PM, William Herrin <bill@herrin.us> wrote:
On Mon, Nov 18, 2024 at 12:47 PM Bruce Wainer <brwainer@gmail.com> wrote:
We don't currently have any Verizon data services, and thus no way to officially inform them of the imminent disconnection.
I had this problem even when I was a large Verizon customer. They upgraded our service and the old, unused cabinet sat around taking space for years.
The solution was to unplug it. I didn't have to find them; they found me.
Regards, Bill Herrin
-- William Herrin bill@herrin.us https://bill.herrin.us/
That tracks with my experience as well with both Verizon and AT&T. Both had old cabinets in facilities at dayjobs. Calling our account reps and calling the numbers listed on/in the cabinets went nowhere. Powering the cabinets off did :) Thank you jms On Mon, Nov 18, 2024 at 7:30 PM Mel Beckman <mel@beckman.org> wrote:
That’s what we’ve done with Verizon in the past as well. Power off the gear and they will soon show up. In our case they looped the ring in a street vault and took their SONET gear and went home.
-mel via cell
On Nov 18, 2024, at 1:55 PM, William Herrin <bill@herrin.us> wrote:
On Mon, Nov 18, 2024 at 12:47 PM Bruce Wainer <brwainer@gmail.com> wrote:
We don't currently have any Verizon data services, and thus no way to officially inform them of the imminent disconnection.
I had this problem even when I was a large Verizon customer. They upgraded our service and the old, unused cabinet sat around taking space for years.
The solution was to unplug it. I didn't have to find them; they found me.
Regards, Bill Herrin
-- William Herrin bill@herrin.us https://bill.herrin.us/
On 20/11/24 2:43 am, sronan@ronan-online.com wrote:
Having worked at Verizon, I can tell you in my experience this is the ONLY expeditious way to resolve the issue. The “correct” process drags on forever as the request (once it’s even properly received), bounces between departments before it even reaches someone who can begin to take action.
You've reminded me of one that worked on Telstra (the Australian historic incumbent) a few years ago. We were doing an audit of a bunch of our circuits into a building and looking at the patch racks in this building's MDF and cross referencing with our notes. While someone else was getting copies of what little paper records their were I was looking around the room which had the indoor side of cell towers from all three local cellular carriers, as well as a few bits of demarc kit from a bunch of carriers (including one which I realised had meant a carrier lied to us about a circuit being optical back to their pop, but that's not the story here). One rack held a bunch of E1 optimux kit and also the relevant power & batteries for it, oddly, the batteries weren't at the bottom of the rack, but mid level, just above some other kit ... which had the plastic deformed in a way that looked like some acid had leaked from the batteries. Mostly for teh lulz I called Telstra network faults and reported it, pointing out that if the leak escaped their rack it would be very bad. _Within an hour_ they had someone on site. This is not a thing that happens.
participants (6)
-
Bruce Wainer -
Julien Goodwin -
Justin Streiner -
Mel Beckman -
sronan＠ronan-online.com -
William Herrin