Aptum refuses to SWIP
It seems Aptum has decided they will no longer SWIP any of their address space. I've been trying to get a SWIP for a /48 that we were allocated in 2017, but they refuse. And I also see they have pro-actively gone in and un-SWIPed both our /24s. Since you are ignoring my tickets about this, maybe somebody from Aptum would care to speak up in public and defend this "policy?" --lyndon
I can't speak for aptum, but I'm curious as to why this is important to you? I'm not trying to discount this at all, just curious why this matters in the internet of 2023. I went through a couple years back and removed all of our mostly outdated SWIP data and replaced it with generic information. But I run an eyeballs network and I don't remember the last time we allocated something shorter than a /28 to a customer. I can think of a couple reasons it might be good for the swip to still reflect the actual customer. But most of the ones I can think of don't apply as much anymore. About the only things I can think about which may matter has to do with reverse dns delegation if the parent block is smaller than a /16 and maybe having specific contact or address information in specific circumstances. Mainly I'm asking to update my personal knowledge of how these records are used anymore. On Thu, May 4, 2023, 3:36 PM Lyndon Nerenberg (VE7TFX/VE6BBM) < lyndon@orthanc.ca> wrote:
It seems Aptum has decided they will no longer SWIP any of their address space. I've been trying to get a SWIP for a /48 that we were allocated in 2017, but they refuse. And I also see they have pro-actively gone in and un-SWIPed both our /24s.
Since you are ignoring my tickets about this, maybe somebody from Aptum would care to speak up in public and defend this "policy?"
--lyndon
On Thu, May 4, 2023 at 9:09 PM Forrest Christian (List Account) < lists@packetflux.com> wrote:
I can't speak for aptum, but I'm curious as to why this is important to you? I'm not trying to discount this at all, just curious why this matters in the internet of 2023.
I went through a couple years back and removed all of our mostly outdated SWIP data and replaced it with generic information. But I run an eyeballs network and I don't remember the last time we allocated something shorter than a /28 to a customer.
I can think of a couple reasons it might be good for the swip to still reflect the actual customer. But most of the ones I can think of don't apply as much anymore. About the only things I can think about which may matter has to do with reverse dns delegation if the parent block is smaller than a /16 and maybe having specific contact or address information in specific circumstances.
Mainly I'm asking to update my personal knowledge of how these records are used anymore.
Without taking rdns into consideration, a primary use is managing whois data to enable proper routing of abuse reports. So for an eyeball network, you probably want those routed to your organization since most of your customers won't have IT staff capable of dealing with them. - mdh Matt Harris VP OF INFRASTRUCTURE Follow us on LinkedIn! matt.harris@netfire.net 816-256-5446 www.netfire.com
The only real reason I can think that you would want space SWIPed to you is if you are trying to get an allocation of your own and trying to prove you have existing space to renumber out of. In 25 years of working for ISPs I don’t think I’ve ever worked for one that SWIPed IP space of any size to an end user and I don’t think I’ve ever seen a request. Mostly because no one wants to put a list of customers out in the public domain. In the early 2000s I worked for a local provider who had a competing Muni who was using whois and rDNS to target all of the local provider’s customers. I overheard two of their sales guys while eating at a local restaurant telling each other how they could use that info for leads and which tech was helping them get it. I went back to the office that afternoon and sanitized our rDNS to put a stop to that. -richey From: NANOG <nanog-bounces+richey.goldberg=gmail.com@nanog.org> on behalf of Forrest Christian (List Account) <lists@packetflux.com> Date: Thursday, May 4, 2023 at 10:09 PM To: Lyndon Nerenberg (VE7TFX/VE6BBM) <lyndon@orthanc.ca> Cc: nanog list <nanog@nanog.org> Subject: Re: Aptum refuses to SWIP I can't speak for aptum, but I'm curious as to why this is important to you? I'm not trying to discount this at all, just curious why this matters in the internet of 2023. I went through a couple years back and removed all of our mostly outdated SWIP data and replaced it with generic information. But I run an eyeballs network and I don't remember the last time we allocated something shorter than a /28 to a customer. I can think of a couple reasons it might be good for the swip to still reflect the actual customer. But most of the ones I can think of don't apply as much anymore. About the only things I can think about which may matter has to do with reverse dns delegation if the parent block is smaller than a /16 and maybe having specific contact or address information in specific circumstances. Mainly I'm asking to update my personal knowledge of how these records are used anymore. On Thu, May 4, 2023, 3:36 PM Lyndon Nerenberg (VE7TFX/VE6BBM) <lyndon@orthanc.ca<mailto:lyndon@orthanc.ca>> wrote: It seems Aptum has decided they will no longer SWIP any of their address space. I've been trying to get a SWIP for a /48 that we were allocated in 2017, but they refuse. And I also see they have pro-actively gone in and un-SWIPed both our /24s. Since you are ignoring my tickets about this, maybe somebody from Aptum would care to speak up in public and defend this "policy?" --lyndon
The SWIP stuff I cleaned up included stuff from the pre-2000 period when the internet was a kinder, gentler place. NAT also wasn't a thing so if a company had 1000 PCs you allocated them multiple /24s. So SWIP was a thing. And yes, it was how you justified more space. Once NAT happened and we switched to mostly handing customers /32s and started recovering larger allocations, the SWIP also stopped and the bitrot started to set in. About that time I became less involved due to being pulled other directions so no one was maintaining the SWIP. When someone started whining about whois data being outdated probably 5+ years ago I just went in and removed the swips. An interesting datapoint is that last I checked our original pair of /24s that were provided to us by our original tier 1 provider in 1994 is still listing us in the whois data even though we haven't used that carrier or the address space for 20+ years now. On Fri, May 5, 2023, 6:48 AM richey goldberg <richey.goldberg@gmail.com> wrote:
The only real reason I can think that you would want space SWIPed to you is if you are trying to get an allocation of your own and trying to prove you have existing space to renumber out of.
In 25 years of working for ISPs I don’t think I’ve ever worked for one that SWIPed IP space of any size to an end user and I don’t think I’ve ever seen a request. Mostly because no one wants to put a list of customers out in the public domain.
In the early 2000s I worked for a local provider who had a competing Muni who was using whois and rDNS to target all of the local provider’s customers. I overheard two of their sales guys while eating at a local restaurant telling each other how they could use that info for leads and which tech was helping them get it. I went back to the office that afternoon and sanitized our rDNS to put a stop to that.
-richey
*From: *NANOG <nanog-bounces+richey.goldberg=gmail.com@nanog.org> on behalf of Forrest Christian (List Account) <lists@packetflux.com> *Date: *Thursday, May 4, 2023 at 10:09 PM *To: *Lyndon Nerenberg (VE7TFX/VE6BBM) <lyndon@orthanc.ca> *Cc: *nanog list <nanog@nanog.org> *Subject: *Re: Aptum refuses to SWIP
I can't speak for aptum, but I'm curious as to why this is important to you? I'm not trying to discount this at all, just curious why this matters in the internet of 2023.
I went through a couple years back and removed all of our mostly outdated SWIP data and replaced it with generic information. But I run an eyeballs network and I don't remember the last time we allocated something shorter than a /28 to a customer.
I can think of a couple reasons it might be good for the swip to still reflect the actual customer. But most of the ones I can think of don't apply as much anymore. About the only things I can think about which may matter has to do with reverse dns delegation if the parent block is smaller than a /16 and maybe having specific contact or address information in specific circumstances.
Mainly I'm asking to update my personal knowledge of how these records are used anymore.
On Thu, May 4, 2023, 3:36 PM Lyndon Nerenberg (VE7TFX/VE6BBM) < lyndon@orthanc.ca> wrote:
It seems Aptum has decided they will no longer SWIP any of their address space. I've been trying to get a SWIP for a /48 that we were allocated in 2017, but they refuse. And I also see they have pro-actively gone in and un-SWIPed both our /24s.
Since you are ignoring my tickets about this, maybe somebody from Aptum would care to speak up in public and defend this "policy?"
--lyndon
On Fri, May 5, 2023 at 8:48 AM richey goldberg <richey.goldberg@gmail.com> wrote:
In 25 years of working for ISPs I don’t think I’ve ever worked for one that SWIPed IP space of any size to an end user and I don’t think I’ve ever seen a request. Mostly because no one wants to put a list of customers out in the public domain.
There are ISPs that swip, all allocations except those which are 'residential' (see arin / ripe rules about this, privacy related)... My home internet connection when I worked for uunet had swip data the company automatically added, as it did with all customers. (in fact that swip still exists, for <reasons>)
On 5/4/2023 9:09 PM, Forrest Christian (List Account) wrote:
I can't speak for aptum, but I'm curious as to why this is important to you?
SWIP'ing or delegating address space is a requirement of the contract signed with ARIN when the addresses were granted. If you route a /24 to a customer and you are not keeping WHOIS updated, my understanding is that you are in violation of that agreement which might put your ability to use those addresses in the future in jeopardy. https://www.arin.net/participate/policy/nrpm/#4-2-3-7-registration
4.2.3.7. Registration
ISPs are required to demonstrate efficient use of IP address space allocations by providing appropriate documentation, including but not limited to assignment histories, showing their efficient use.
4.2.3.7.1. Reassignment and Reallocation Information
Each IPv4 reassignment or reallocation containing a /29 or more addresses shall be registered via SWIP or a directory services system which meets the standards set forth in section 3.2.
Reassignment registrations must include each customer name, except where specifically exempted by this policy. Reassignment registrations shall only include point of contact (POC) information if either: (1) requested by the customer; or (2) the reassigned block is intended to be routed and announced outside of the provider’s network.
Reallocation registrations must contain the customer’s organization name and appropriate point of contact (POC) information.
https://www.arin.net/participate/policy/nrpm/#6-5-5-registration
6.5.5.1. Reassignment Information
Each static IPv6 reassignment or reallocation containing a /47 or more addresses, or subdelegation of any size that will be individually announced, shall be registered in the WHOIS directory via SWIP or a distributed service which meets the standards set forth in section 3.2. Reassignment and reallocation registrations shall include each client’s organizational information, except where specifically exempted by this policy.
There is an inherent assumption here that the address space in question was obtained after ARIN existed and that the space is covered by a signed contract. But since that isn't likely the situation at aptum, I'll agree with your point. I also could have sworn that ARIN used to have an option where you could provide the data to ARIN but it wouldn't appear in the public rwhois data. But for whatever reason I can't find any evidence of this, so it might just be faulty memory of the last 30 years of policy changes. On Fri, May 5, 2023, 11:08 AM Blake Hudson <blake@ispn.net> wrote:
On 5/4/2023 9:09 PM, Forrest Christian (List Account) wrote:
I can't speak for aptum, but I'm curious as to why this is important to you?
SWIP'ing or delegating address space is a requirement of the contract signed with ARIN when the addresses were granted. If you route a /24 to a customer and you are not keeping WHOIS updated, my understanding is that you are in violation of that agreement which might put your ability to use those addresses in the future in jeopardy.
https://www.arin.net/participate/policy/nrpm/#4-2-3-7-registration
4.2.3.7. Registration
ISPs are required to demonstrate efficient use of IP address space allocations by providing appropriate documentation, including but not limited to assignment histories, showing their efficient use. 4.2.3.7.1. Reassignment and Reallocation Information
Each IPv4 reassignment or reallocation containing a /29 or more addresses shall be registered via SWIP or a directory services system which meets the standards set forth in section 3.2.
Reassignment registrations must include each customer name, except where specifically exempted by this policy. Reassignment registrations shall only include point of contact (POC) information if either: (1) requested by the customer; or (2) the reassigned block is intended to be routed and announced outside of the provider’s network.
Reallocation registrations must contain the customer’s organization name and appropriate point of contact (POC) information.
https://www.arin.net/participate/policy/nrpm/#6-5-5-registration
6.5.5.1. Reassignment Information
Each static IPv6 reassignment or reallocation containing a /47 or more addresses, or subdelegation of any size that will be individually announced, shall be registered in the WHOIS directory via SWIP or a distributed service which meets the standards set forth in section 3.2. Reassignment and reallocation registrations shall include each client’s organizational information, except where specifically exempted by this policy.
On Fri, May 5, 2023 at 12:09 PM Blake Hudson <blake@ispn.net> wrote:
On 5/4/2023 9:09 PM, Forrest Christian (List Account) wrote:
I can't speak for aptum, but I'm curious as to why this is important to you?
SWIP'ing or delegating address space is a requirement of the contract signed with ARIN when
They can SWIP or Publish the information in "a directory services system which meets the standards set forth in section 3.2." ISPs are Required to publish each individual network delegation of a /29 or more addresses Identifying the holder, other than they can Redact the personal information for individual residential customers. So an ISP Don't have to SWIP as long as they do the second thing, But Either way each individual customer network larger than the size threshold and their provided contacts are to appear in WHOIS. This is important in order to provide accurate NOC / Technical and Abuse contact to the community for the purposes Of validating legitimate technical contacts for a variety of reasons, contacting users about connectivity issues, and being able to submit abuse reports expeditiously to All Involved contacts (Abuse reports and technical issues are not to be sent Solely to a network's upstream provider). If the info. is not published then they are not fulfilling their obligations and expected conduct as a network service provider (they have not subdelegated those numbers and retain them for their own use). -- -J
On Sat, May 6, 2023, 3:05 PM Jim <mysidia@gmail.com> wrote:
This is important in order to provide accurate NOC / Technical and Abuse contact to the community for the purposes Of validating legitimate technical contacts for a variety of reasons, contacting users about connectivity issues, and being able to submit abuse reports expeditiously to All Involved contacts (Abuse reports and technical issues are not to be sent Solely to a network's upstream provider).
But... Arin doesn't seem to require the contact information in most cases. Absent a specific customer request, all a provider seems to have to do to comply is to say either "this block is assigned to a residential sub" or "this block is assigned to company X". Only upon a request from the sub or in the case of a reallocation does the info need to contain poc info.
I wonder. Has there ever been a case where ARIN took action for a violation of this policy? Richey .....
On May 5, 2023, at 1:08 PM, Blake Hudson <blake@ispn.net> wrote:
On 5/4/2023 9:09 PM, Forrest Christian (List Account) wrote:
I can't speak for aptum, but I'm curious as to why this is important to you?
SWIP'ing or delegating address space is a requirement of the contract signed with ARIN when the addresses were granted. If you route a /24 to a customer and you are not keeping WHOIS updated, my understanding is that you are in violation of that agreement which might put your ability to use those addresses in the future in jeopardy.
https://www.arin.net/participate/policy/nrpm/#4-2-3-7-registration
4.2.3.7. Registration
ISPs are required to demonstrate efficient use of IP address space allocations by providing appropriate documentation, including but not limited to assignment histories, showing their efficient use.
4.2.3.7.1. Reassignment and Reallocation Information
Each IPv4 reassignment or reallocation containing a /29 or more addresses shall be registered via SWIP or a directory services system which meets the standards set forth in section 3.2.
Reassignment registrations must include each customer name, except where specifically exempted by this policy. Reassignment registrations shall only include point of contact (POC) information if either: (1) requested by the customer; or (2) the reassigned block is intended to be routed and announced outside of the provider’s network.
Reallocation registrations must contain the customer’s organization name and appropriate point of contact (POC) information.
https://www.arin.net/participate/policy/nrpm/#6-5-5-registration
6.5.5.1. Reassignment Information
Each static IPv6 reassignment or reallocation containing a /47 or more addresses, or subdelegation of any size that will be individually announced, shall be registered in the WHOIS directory via SWIP or a distributed service which meets the standards set forth in section 3.2. Reassignment and reallocation registrations shall include each client’s organizational information, except where specifically exempted by this policy.
On Sat, May 6, 2023 at 3:19 PM Richey Goldberg <richey.goldberg@gmail.com> wrote:
I wonder. Has there ever been a case where ARIN took action for a violation of this policy?
Yes and no. ARIN won't assign additional addresses (including address transfers) until the ISP is in compliance with the SWIP/rwhois policy. When there are complaints on file, they'll be particularly diligent about checking that compliance. They won't revoke addresses for not complying with the SWIP policy, but when they carefully check your compliance (often due to complaints) they may find other faults for which revocation is justified. That latter bit has happened more than once. Regards, Bill Herrin -- William Herrin bill@herrin.us https://bill.herrin.us/
Forrest Christian (List Account) writes:
I can't speak for aptum, but I'm curious as to why this is important to you? I'm not trying to discount this at all, just curious why this matters in the internet of 2023.
Two main reasons. 1) We are trying to set up internal peering with AWS, and they use the rwhois info to validate that the addresses we want to route to them are actually assigned to us. 2) We (Hushmail) often have to deal with overly zealous mail firewall administrators (typically, state gov't medically-focused departments) who have a bad habit of outright blocking any mail from a non-US source. But we also get this from general mail firewall appliance vendors who maintain their own blacklist. Being able to point them at valid rwhois data to verify this mail is coming from a legitimate email provider is (or has been) our first step in getting our mail relays removed from those lists. (1) is directly impacting our business right now. (2) will rear its head before long -- we usually run into those cases every three to four months. But the last time I looked, it's also ARIN's policy to require ISPs (which Aptum is) to SWIP addresses in order to justify future requests for address space. I'm curious what will happen the next time they ask for additional ip6 allocations. Or maybe they have no growth plans? --lyndon
On Fri, May 5, 2023 at 10:04 AM Lyndon Nerenberg (VE7TFX/VE6BBM) <lyndon@orthanc.ca> wrote:
But the last time I looked, it's also ARIN's policy to require ISPs (which Aptum is) to SWIP addresses in order to justify future requests for address space. I'm curious what will happen the next time they ask for additional ip6 allocations. Or maybe they have no growth plans?
If you believe they're committing fraud with respect to their community responsibilities vis a vis SWIP, and refusing to SWIP even upon customer request looks fraudish to me, ARIN has a reporting process: https://www.arin.net/reference/tools/fraud_report/ https://account.arin.net/public/fraud It won't quickly fix your practical problem but it might give you some moral satisfaction. Regards, Bill Herrin -- William Herrin bill@herrin.us https://bill.herrin.us/
So as another list member pointed out, they MAY have an obligation to do the swip, depends on the details of the parent address allocation origin and what their contractual relationship with the registrar is. Assuming modern direct allocations from ARIN, this is almost certainly the case. Just a couple of workaround thoughts: For the immediate concern will aptum provide you a LoA and would Amazon accept this instead of the rwhois entries? I'm also wondering if this might be a "no one that has got the request actually has a clue how to resolve your issues" issue. I've seen situations where companies don't know how to respond to a request outside the most common requests they get. Sometimes some enterprising employee will also totally misunderstand your request and do stupid things like do exactly opposite what you want them to do like remove correct information in an effort to "fix the incorrect info". And sometimes employees convey "we don't have a clue" as "we don't do that". Have you tried any other backchannels other than NANOG? Like peeringdb contacts (if you have access) or maybe through linkedin or something like that? Or threaten to change providers at the earliest possible moment? On Fri, May 5, 2023, 11:05 AM Lyndon Nerenberg (VE7TFX/VE6BBM) < lyndon@orthanc.ca> wrote:
Forrest Christian (List Account) writes:
I can't speak for aptum, but I'm curious as to why this is important to you? I'm not trying to discount this at all, just curious why this matters in the internet of 2023.
Two main reasons.
1) We are trying to set up internal peering with AWS, and they use the rwhois info to validate that the addresses we want to route to them are actually assigned to us.
2) We (Hushmail) often have to deal with overly zealous mail firewall administrators (typically, state gov't medically-focused departments) who have a bad habit of outright blocking any mail from a non-US source. But we also get this from general mail firewall appliance vendors who maintain their own blacklist. Being able to point them at valid rwhois data to verify this mail is coming from a legitimate email provider is (or has been) our first step in getting our mail relays removed from those lists.
(1) is directly impacting our business right now. (2) will rear its head before long -- we usually run into those cases every three to four months.
But the last time I looked, it's also ARIN's policy to require ISPs (which Aptum is) to SWIP addresses in order to justify future requests for address space. I'm curious what will happen the next time they ask for additional ip6 allocations. Or maybe they have no growth plans?
--lyndon
Forrest Christian (List Account) writes:
I'm also wondering if this might be a "no one that has got the request actually has a clue how to resolve your issues" issue. I've seen situations where companies don't know how to respond to a request outside the most common requests they get. Sometimes some enterprising employee will also totally misunderstand your request and do stupid things like do exactly opposite what you want them to do like remove correct information in an effort to "fix the incorrect info". And sometimes employees convey "we don't have a clue" as "we don't do that".
I long ago resigned myself to the reality that the first response to any ticket will be a pointless, irrelevant, and mostly content free reply from somebody who didn't even make an effort to actually read the ticket. It generally takes three rounds before the ticket gets to somebody with a clue. This applies across the board to pretty much every vendor/supplier these days :-(
Have you tried any other backchannels other than NANOG? Like peeringdb contacts (if you have access) or maybe through linkedin or something like that?
Someone from Aptum did get in touch and says they will apply the mallet 'o understanding to the appropriate people inside estruxture. I don't think estruxture were the actual problem, but if I get a fix to the problem, that's good enough. For now.
Or threaten to change providers at the earliest possible moment?
Our current contract is up in about two years. Based on what we've seen out of estruxture/Aptum over the last couple of years, I'm certainly going to investigate alternatives. Bell has much more modern colo < two blocks from our office. Now would be prime time to start planning for a move. --lyndon
on Thu, May 04, 2023 at 08:09:01PM -0600, Forrest Christian (List Account) wrote:
I can't speak for aptum, but I'm curious as to why this is important to you? I'm not trying to discount this at all, just curious why this matters in the internet of 2023.
For the past 20 years, I've been using PTR records as the basis for patterns that are then classified according to various criteria: assigment type (static/dynamic/mixed) and various other things like NATs, infra, resnets, shared and dedicated webhosts, and so forth. Turns out it's a pretty useful way to decide whether to accept mail from an end user node or reject an ad click from a datacenter, among myriad other uses. Part of the process involves trying to determine whether generic names that don't indicate assignment type are static or dynamically assigned, and one helpful clue is rwhois that accurately reflects the size and hopefully registrant of the block with that naming. Of course, with WHOIS gutted, and rwhois servers that don't work or are nonexistent, my job here is complicated enough. It really helps to be able to know what I'm looking at. So YMMV but I find accurate, detailed rwhois AND PTR records extremely useful, as do the folks who license our dataset, which at last look covers around 97.4% of IPv4 PTRs (for fun, take a look at a Hilbert map I did of our coverage, and the following example PNGs showing our overall coverage per /8 and the breakdown of which IPs in which /8 have PTRs and how they are classified). Hilbert map: http://enemieslist.com/map.html Coverage by /8: http://enemieslist.com/coverage20230429.png Classification breakdown by /8: http://enemieslist.com/coverageclasses20230506.png Basically, you may not care but there are a lot of companies and researchers who very much do. For another example of why this matters, we were customers of a large business class cable company from mid-2007 through early 2013, and as we were doing some small-scale hosting, we asked for and got a /27 with custom PTRs assigned. They're still there. Oddly enough, I asked hostmaster@$BIGCABLECO today to remove them again (I do it every few years out of a triumph of hope over experience that is never requited). Maybe it will today, I don't know. But if you ever see abusive traffic from a block that has been assigned to a NC community college whose IPs have PTRs in either of the following domains, it wasn't us. Steve -- hesketh.com/inc. v: +1(919)834-2552 f: +1(919)834-2553 w: http://hesketh.com/ Internet security and antispam hostname intelligence: http://enemieslist.com/
When I worked for a local/regional ISP in the late 90s/early 00s, we initially SWIP'd assignments for business customers and did generic assignments for things like dial-up address pools or NAT front-end ranges for residential customers, but provided more detailed information for business customers. Around 1998/1999 we switched from doing SWIPs to running our own rwhois server. Because we had good documentation, our IP block requests to ARIN were generally pretty painless. Thank you jms On Thu, May 4, 2023 at 5:36 PM Lyndon Nerenberg (VE7TFX/VE6BBM) < lyndon@orthanc.ca> wrote:
It seems Aptum has decided they will no longer SWIP any of their address space. I've been trying to get a SWIP for a /48 that we were allocated in 2017, but they refuse. And I also see they have pro-actively gone in and un-SWIPed both our /24s.
Since you are ignoring my tickets about this, maybe somebody from Aptum would care to speak up in public and defend this "policy?"
--lyndon
participants (11)
-
Blake Hudson
-
Christopher Morrow
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Forrest Christian (List Account)
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Jim
-
Justin Streiner
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Lyndon Nerenberg (VE7TFX/VE6BBM)
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Matt Harris
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richey goldberg
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Richey Goldberg
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Steven Champeon
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William Herrin