Mails to Google being blocked for illegal attachments
Hello, Since Sep 7 Google has bounced a specific type of our mails with this message: host aspmx.l.google.com[74.125.43.27] said: 552-5.7.0 Our system detected an illegal attachment on your message. Please 552-5.7.0 visit http://mail.google.com/support/bin/answer.py?answer=6590 to 552 5.7.0 review our attachment guidelines. z4si211085bkd.116 (in reply to end of DATA command) The only attachment is a gif image so it seems that Googles check is wrong. Has anyone experienced this issue, or has any helpful contact information to Google? I have checked http://www.google.com/support/a/bin/static.py?page=contacting_support.ht ml and called these numbers, but they were not able to help me. Regards, Jörgen Nilsson
On Fri, Sep 30, 2011 at 12:19 PM, foks <lists@foks.se> wrote:
Hello,
Since Sep 7 Google has bounced a specific type of our mails with this message:
host aspmx.l.google.com[74.125.43.27] said: 552-5.7.0 Our system detected an illegal attachment on your message. Please 552-5.7.0 visit http://mail.google.com/support/bin/answer.py?answer=6590 to 552 5.7.0 review our attachment guidelines. z4si211085bkd.116 (in reply to end of DATA command)
The only attachment is a gif image so it seems that Googles check is wrong. Has anyone experienced this issue, or has any helpful contact information to Google? I have checked http://www.google.com/support/a/bin/static.py?page=contacting_support.ht ml and called these numbers, but they were not able to help me.
Hi, Have you reported it through their support pages? The one you're after is probably: https://mail.google.com/support/bin/request.py?contact_type=gtag_headers&group=bugflow_attachmentsnewbug&trouble_type=attachments Generally, checking https://mail.google.com/support/bin/static.py?page=known_issues.cs is the first place to go with GMail issues if you're not an Apps customer; they have a link to reporting problems at the bottom. Though if you're not an Apps customer (or can't find one to report the issue on your behalf as not receiving e-mails from you), I wouldn't hold out too much hope for a response from it. Do let us know how you solve the problem in the end. Alex
On Sep 30, 2011 13:34 "Alex Brooks" <askoorb+nanog@gmail.com> <askoorb+nanog@gmail.com> <askoorb+nanog@gmail.com> <askoorb+nanog@gmail.com> wrote:
On Fri, Sep 30, 2011 at 12:19 PM, foks <lists@foks.se> <lists@foks.se> <lists@foks.se> wrote:
Hello,
Since Sep 7 Google has bounced a specific type of our mails with this message:
host aspmx.l.google.com[74.125.43.27] said: 552-5.7.0 Our system detected an illegal attachment on your message. Please 552-5.7.0 visit <http://mail.google.com/support/bin/answer.py?answer=6590> to 552 5.7.0 review our attachment guidelines. z4si211085bkd.116 (in reply to end of DATA command)
The only attachment is a gif image so it seems that Googles check is wrong. Has anyone experienced this issue, or has any helpful contact information to Google? I have checked <http://www.google.com/support/a/bin/static.py?page=contacting_suppo rt.ht> ml and called these numbers, but they were not able to help me.
Hi,
Have you reported it through their support pages? The one you're after is probably: <https://mail.google.com/support/bin/request.py?contact_type=gtag_head ers&group=bugflow_attachmentsnewbug&trouble_type=attachments>
Generally, checking <https://mail.google.com/support/bin/static.py?page=known_issues.cs> is the first place to go with GMail issues if you're not an Apps customer; they have a link to reporting problems at the bottom. Though if you're not an Apps customer (or can't find one to report the issue on your behalf as not receiving e-mails from you), I wouldn't hold out too much hope for a response from it.
Do let us know how you solve the problem in the end.
Alex
Hi, Thank you for reply. I have reported it there yesterday. No response yet. I also tried to send the same mail without the attached gif image, so it seems to be something else that triggers the error message. /Jörgen
Hey my guess is that maybe the Image have bean built using a Non licensed version of Adobe fotoshop or some other software the US embassy refused it for me cause of that. ----- Original Message ----- From: "foks" <lists@foks.se> To: <nanog@nanog.org> Sent: Friday, September 30, 2011 1:19 PM Subject: Mails to Google being blocked for illegal attachments Hello, Since Sep 7 Google has bounced a specific type of our mails with this message: host aspmx.l.google.com[74.125.43.27] said: 552-5.7.0 Our system detected an illegal attachment on your message. Please 552-5.7.0 visit http://mail.google.com/support/bin/answer.py?answer=6590 to 552 5.7.0 review our attachment guidelines. z4si211085bkd.116 (in reply to end of DATA command) The only attachment is a gif image so it seems that Googles check is wrong. Has anyone experienced this issue, or has any helpful contact information to Google? I have checked http://www.google.com/support/a/bin/static.py?page=contacting_support.ht ml and called these numbers, but they were not able to help me. Regards, Jörgen Nilsson __________ Information from ESET NOD32 Antivirus, version of virus signature database 6505 (20110930) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 6505 (20110930) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com
Yeah.. +1 reasons not to use Google Aps.. -- Leigh Porter
-----Original Message----- From: Meftah Tayeb [mailto:tayeb.meftah@gmail.com] Sent: 30 September 2011 13:19 To: foks; nanog@nanog.org Subject: Re: Mails to Google being blocked for illegal attachments
Hey my guess is that maybe the Image have bean built using a Non licensed version of Adobe fotoshop or some other software the US embassy refused it for me cause of that.
----- Original Message ----- From: "foks" <lists@foks.se> To: <nanog@nanog.org> Sent: Friday, September 30, 2011 1:19 PM Subject: Mails to Google being blocked for illegal attachments
Hello,
Since Sep 7 Google has bounced a specific type of our mails with this message:
host aspmx.l.google.com[74.125.43.27] said: 552-5.7.0 Our system detected an illegal attachment on your message. Please 552-5.7.0 visit http://mail.google.com/support/bin/answer.py?answer=6590 to 552 5.7.0 review our attachment guidelines. z4si211085bkd.116 (in reply to end of DATA command)
The only attachment is a gif image so it seems that Googles check is wrong. Has anyone experienced this issue, or has any helpful contact information to Google? I have checked http://www.google.com/support/a/bin/static.py?page=contacting_support.h t ml and called these numbers, but they were not able to help me.
Regards, Jörgen Nilsson
__________ Information from ESET NOD32 Antivirus, version of virus signature database 6505 (20110930) __________
The message was checked by ESET NOD32 Antivirus.
__________ Information from ESET NOD32 Antivirus, version of virus signature database 6505 (20110930) __________
The message was checked by ESET NOD32 Antivirus.
______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________
______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________
participants (5)
-
Alex Brooks -
Christopher Morrow -
foks -
Leigh Porter -
Meftah Tayeb