Mails to Google being blocked for illegal attachments
Hello, Since Sep 7 Google has bounced a specific type of our mails with this message: host aspmx.l.google.com[74.125.43.27] said: 552-5.7.0 Our system detected an illegal attachment on your message. Please 552-5.7.0 visit http://mail.google.com/support/bin/answer.py?answer=6590 to 552 5.7.0 review our attachment guidelines. z4si211085bkd.116 (in reply to end of DATA command) The only attachment is a gif image so it seems that Googles check is wrong. Has anyone experienced this issue, or has any helpful contact information to Google? I have checked http://www.google.com/support/a/bin/static.py?page=contacting_support.ht ml and called these numbers, but they were not able to help me. Regards, Jörgen Nilsson
On Fri, Sep 30, 2011 at 12:19 PM, foks <lists@foks.se> wrote:
Hello,
Since Sep 7 Google has bounced a specific type of our mails with this message:
host aspmx.l.google.com[74.125.43.27] said: 552-5.7.0 Our system detected an illegal attachment on your message. Please 552-5.7.0 visit http://mail.google.com/support/bin/answer.py?answer=6590 to 552 5.7.0 review our attachment guidelines. z4si211085bkd.116 (in reply to end of DATA command)
The only attachment is a gif image so it seems that Googles check is wrong. Has anyone experienced this issue, or has any helpful contact information to Google? I have checked http://www.google.com/support/a/bin/static.py?page=contacting_support.ht ml and called these numbers, but they were not able to help me.
Hi, Have you reported it through their support pages? The one you're after is probably: https://mail.google.com/support/bin/request.py?contact_type=gtag_headers&group=bugflow_attachmentsnewbug&trouble_type=attachments Generally, checking https://mail.google.com/support/bin/static.py?page=known_issues.cs is the first place to go with GMail issues if you're not an Apps customer; they have a link to reporting problems at the bottom. Though if you're not an Apps customer (or can't find one to report the issue on your behalf as not receiving e-mails from you), I wouldn't hold out too much hope for a response from it. Do let us know how you solve the problem in the end. Alex
On Sep 30, 2011 13:34 "Alex Brooks" <askoorb+nanog@gmail.com> <askoorb+nanog@gmail.com> <askoorb+nanog@gmail.com> <askoorb+nanog@gmail.com> wrote:
On Fri, Sep 30, 2011 at 12:19 PM, foks <lists@foks.se> <lists@foks.se> <lists@foks.se> wrote:
Hello,
Since Sep 7 Google has bounced a specific type of our mails with this message:
host aspmx.l.google.com[74.125.43.27] said: 552-5.7.0 Our system detected an illegal attachment on your message. Please 552-5.7.0 visit <http://mail.google.com/support/bin/answer.py?answer=6590> to 552 5.7.0 review our attachment guidelines. z4si211085bkd.116 (in reply to end of DATA command)
The only attachment is a gif image so it seems that Googles check is wrong. Has anyone experienced this issue, or has any helpful contact information to Google? I have checked <http://www.google.com/support/a/bin/static.py?page=contacting_suppo rt.ht> ml and called these numbers, but they were not able to help me.
Hi,
Have you reported it through their support pages? The one you're after is probably: <https://mail.google.com/support/bin/request.py?contact_type=gtag_head ers&group=bugflow_attachmentsnewbug&trouble_type=attachments>
Generally, checking <https://mail.google.com/support/bin/static.py?page=known_issues.cs> is the first place to go with GMail issues if you're not an Apps customer; they have a link to reporting problems at the bottom. Though if you're not an Apps customer (or can't find one to report the issue on your behalf as not receiving e-mails from you), I wouldn't hold out too much hope for a response from it.
Do let us know how you solve the problem in the end.
Alex
Hi, Thank you for reply. I have reported it there yesterday. No response yet. I also tried to send the same mail without the attached gif image, so it seems to be something else that triggers the error message. /Jörgen
On Sat, Oct 1, 2011 at 10:24 AM, foks <lists@foks.se> wrote:
I also tried to send the same mail without the attached gif image, so it seems to be something else that triggers the error message.
So, to be clear, sending the message without the image attachment also bounced?
Hey my guess is that maybe the Image have bean built using a Non licensed version of Adobe fotoshop or some other software the US embassy refused it for me cause of that. ----- Original Message ----- From: "foks" <lists@foks.se> To: <nanog@nanog.org> Sent: Friday, September 30, 2011 1:19 PM Subject: Mails to Google being blocked for illegal attachments Hello, Since Sep 7 Google has bounced a specific type of our mails with this message: host aspmx.l.google.com[74.125.43.27] said: 552-5.7.0 Our system detected an illegal attachment on your message. Please 552-5.7.0 visit http://mail.google.com/support/bin/answer.py?answer=6590 to 552 5.7.0 review our attachment guidelines. z4si211085bkd.116 (in reply to end of DATA command) The only attachment is a gif image so it seems that Googles check is wrong. Has anyone experienced this issue, or has any helpful contact information to Google? I have checked http://www.google.com/support/a/bin/static.py?page=contacting_support.ht ml and called these numbers, but they were not able to help me. Regards, Jörgen Nilsson __________ Information from ESET NOD32 Antivirus, version of virus signature database 6505 (20110930) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 6505 (20110930) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com
Yeah.. +1 reasons not to use Google Aps.. -- Leigh Porter
-----Original Message----- From: Meftah Tayeb [mailto:tayeb.meftah@gmail.com] Sent: 30 September 2011 13:19 To: foks; nanog@nanog.org Subject: Re: Mails to Google being blocked for illegal attachments
Hey my guess is that maybe the Image have bean built using a Non licensed version of Adobe fotoshop or some other software the US embassy refused it for me cause of that.
----- Original Message ----- From: "foks" <lists@foks.se> To: <nanog@nanog.org> Sent: Friday, September 30, 2011 1:19 PM Subject: Mails to Google being blocked for illegal attachments
Hello,
Since Sep 7 Google has bounced a specific type of our mails with this message:
host aspmx.l.google.com[74.125.43.27] said: 552-5.7.0 Our system detected an illegal attachment on your message. Please 552-5.7.0 visit http://mail.google.com/support/bin/answer.py?answer=6590 to 552 5.7.0 review our attachment guidelines. z4si211085bkd.116 (in reply to end of DATA command)
The only attachment is a gif image so it seems that Googles check is wrong. Has anyone experienced this issue, or has any helpful contact information to Google? I have checked http://www.google.com/support/a/bin/static.py?page=contacting_support.h t ml and called these numbers, but they were not able to help me.
Regards, Jörgen Nilsson
__________ Information from ESET NOD32 Antivirus, version of virus signature database 6505 (20110930) __________
The message was checked by ESET NOD32 Antivirus.
__________ Information from ESET NOD32 Antivirus, version of virus signature database 6505 (20110930) __________
The message was checked by ESET NOD32 Antivirus.
______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________
______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________
participants (5)
-
Alex Brooks -
Christopher Morrow -
foks -
Leigh Porter -
Meftah Tayeb