Bright House IMAP highwater warning real?
Any brighthouse email admins on the list? My sister got the following high water warning message, with the included headers which, since they appear to include no Received: headers, look like they actually came from brighthouse's email cluster. If this is a real Bright House warning message, somebody should be flogged. Teaching people which messages is to believe is hard enough... Cheers, -- jra -------- Original Message -------- Subject: Re: Fwd: ATTENTION: High Water Mark Notification, bytes in the mailbox! I lied. The header to yours - which I finally found - is nice and long. the header on this one is Return-Path: <> From: admin Subject: ATTENTION: High Water Mark Notification, bytes in the mailbox! Date: Sun, 2 Aug 2015 06:22:44 +0000 Message-ID: e31468ce-38de-11e5-b0a6-17507733086b
-----Original Message----- From: admin Sent: Sun, 02 Aug 2015 2:22 AM Subject: ATTENTION: High Water Mark Notification, bytes in the mailbox!
Your mailbox is over the high water mark. Please delete some messages from your mailbox. -- Sent from my Android phone with K-9 Mail. Please excuse my brevity.
What do you think their message should say? We struggled over this, too, and settled on some soft language, included information on how to purchase more storage, and also provided our email address and phone numbers. Frank -----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Jay Ashworth Sent: Sunday, August 02, 2015 1:55 PM To: nanog@nanog.org Subject: Bright House IMAP highwater warning real? Any brighthouse email admins on the list? My sister got the following high water warning message, with the included headers which, since they appear to include no Received: headers, look like they actually came from brighthouse's email cluster. If this is a real Bright House warning message, somebody should be flogged. Teaching people which messages is to believe is hard enough... Cheers, -- jra -------- Original Message -------- Subject: Re: Fwd: ATTENTION: High Water Mark Notification, bytes in the mailbox! I lied. The header to yours - which I finally found - is nice and long. the header on this one is Return-Path: <> From: admin Subject: ATTENTION: High Water Mark Notification, bytes in the mailbox! Date: Sun, 2 Aug 2015 06:22:44 +0000 Message-ID: e31468ce-38de-11e5-b0a6-17507733086b
-----Original Message----- From: admin Sent: Sun, 02 Aug 2015 2:22 AM Subject: ATTENTION: High Water Mark Notification, bytes in the mailbox!
Your mailbox is over the high water mark. Please delete some messages from your mailbox. -- Sent from my Android phone with K-9 Mail. Please excuse my brevity.
I think the body text of the message should identify it as coming from the Bright House email system? I think it should be written in standard USAdian English, which that is decidedly not. Or perhaps the problem is that that subject line was supposed to be parameterized, and the number of bytes is missing for some reason. But in any event that is a common message to spoof, and the more bits of identity that are in it the harder it is to do so. That message format has almost zero bit of provider-identifiable data. """ Your Bright House Networks IMAP email storage for user@domain.com is at 490MB, approaching your quota of 500MB. IMAP email permits you to access all your mail folders by storing them on the mail server, but because of this, all mail in your folders contributes to your storage limit. You can delete messages to reduce your storage, or move them to your PC. If you delete them, or have already deleted them, you usually must 'compact' each folder to reclaim the extra space. Alternatively, you can contact Customer Care to see about having your quota increased. """ Cheers, -- jra On August 2, 2015 3:44:35 PM EDT, Frank Bulk <frnkblk@iname.com> wrote:
What do you think their message should say? We struggled over this, too, and settled on some soft language, included information on how to purchase more storage, and also provided our email address and phone numbers.
Frank
-----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Jay Ashworth Sent: Sunday, August 02, 2015 1:55 PM To: nanog@nanog.org Subject: Bright House IMAP highwater warning real?
Any brighthouse email admins on the list? My sister got the following high water warning message, with the included headers which, since they appear to include no Received: headers, look like they actually came from brighthouse's email cluster.
If this is a real Bright House warning message, somebody should be flogged. Teaching people which messages is to believe is hard enough...
Cheers, -- jra
-------- Original Message -------- Subject: Re: Fwd: ATTENTION: High Water Mark Notification, bytes in the mailbox!
I lied. The header to yours - which I finally found - is nice and long. the header on this one is
Return-Path: <> From: admin Subject: ATTENTION: High Water Mark Notification, bytes in the mailbox! Date: Sun, 2 Aug 2015 06:22:44 +0000 Message-ID: e31468ce-38de-11e5-b0a6-17507733086b
-----Original Message----- From: admin Sent: Sun, 02 Aug 2015 2:22 AM Subject: ATTENTION: High Water Mark Notification, bytes in the mailbox!
Your mailbox is over the high water mark. Please delete some messages from your mailbox. -- Sent from my Android phone with K-9 Mail. Please excuse my brevity.
-- Sent from my Android phone with K-9 Mail. Please excuse my brevity.
On 8/2/2015 3:53 PM, Jay Ashworth wrote:
I think the body text of the message should identify it as coming from the Bright House email system? I think it should be written in standard USAdian English, which that is decidedly not.
Or perhaps the problem is that that subject line was supposed to be parameterized, and the number of bytes is missing for some reason. But in any event that is a common message to spoof, and the more bits of identity that are in it the harder it is to do so. That message format has almost zero bit of provider-identifiable data. That's not even mentioning that the term "High Water" and even "bytes" is just confusing to end users who probably don't know computer terminology. At best, they can expect calls to support over these emails.
OTOH, 99% of their users probably have an inbox full of spam and don't use their ISP provided mailbox, having switched to a third-party email provider years ago. So the "Please" in the message might be desperation. Please come back and read me, then delete this message and the 5,000 other spam messages. :) High Water Mark Notification, bytes in the mailbox! A new action thriller series coming to you this fall on TV. Please, please turn on the TV and don't watch it on Netflix..
- Tell user that they're nearly out of storage. Specify how much they've used and how much they have total. Perhaps include a percentage - Mention that they could delete email that isn't needed to recover space. - (optional but nice) Show the subject and sender of the biggest messages - (optional but nice) Mention how big the trash folder is (with percentage) and tell them they could empty it - Tell user to visit website or call if they have any questions or want to add more storage None of this 'high water mark' crap 2. Aug 2015 19:44 by frnkblk@iname.com:
What do you think their message should say? We struggled over this, too, and settled on some soft language, included information on how to purchase more storage, and also provided our email address and phone numbers.
Frank
-----Original Message----- From: NANOG [> mailto:nanog-bounces@nanog.org> ] On Behalf Of Jay Ashworth Sent: Sunday, August 02, 2015 1:55 PM To: > nanog@nanog.org Subject: Bright House IMAP highwater warning real?
Any brighthouse email admins on the list? My sister got the following high water warning message, with the included headers which, since they appear to include no Received: headers, look like they actually came from brighthouse's email cluster.
If this is a real Bright House warning message, somebody should be flogged. Teaching people which messages is to believe is hard enough...
Cheers, -- jra
-------- Original Message -------- Subject: Re: Fwd: ATTENTION: High Water Mark Notification, bytes in the mailbox!
I lied. The header to yours - which I finally found - is nice and long. the header on this one is
Return-Path: <> From: admin Subject: ATTENTION: High Water Mark Notification, bytes in the mailbox! Date: Sun, 2 Aug 2015 06:22:44 +0000 Message-ID: e31468ce-38de-11e5-b0a6-17507733086b
-----Original Message----- From: admin Sent: Sun, 02 Aug 2015 2:22 AM Subject: ATTENTION: High Water Mark Notification, bytes in the mailbox!
Your mailbox is over the high water mark. Please delete some messages from your mailbox. -- Sent from my Android phone with K-9 Mail. Please excuse my brevity.
participants (4)
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Frank Bulk -
Jay Ashworth -
Robert Drake -
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