Amazon Prime Video IP reputation
Does anybody know which IP reputation service Amazon uses for Prime video? Within the last couple of hours several of our CGNAT publics are showing up as VPN or proxy when someone tries to watch Amazon video. Any help would be appreciated! Thank you! Eric
That’s probably going to be a common theme with CGN and is a really good reason to make IPv6 available to as many of your customers as possible. Owen
On Aug 17, 2021, at 16:30 , Eric C. Miller <eric@ericheather.com> wrote:
Does anybody know which IP reputation service Amazon uses for Prime video? Within the last couple of hours several of our CGNAT publics are showing up as VPN or proxy when someone tries to watch Amazon video.
Any help would be appreciated!
Thank you! Eric
Yes, but historically, Amazon hasn't been very IPv6 friendly. Has that shifted? ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Owen DeLong via NANOG" <nanog@nanog.org> To: "Eric C. Miller" <eric@ericheather.com> Cc: "NANOG" <nanog@nanog.org> Sent: Tuesday, August 17, 2021 7:20:35 PM Subject: Re: Amazon Prime Video IP reputation That’s probably going to be a common theme with CGN and is a really good reason to make IPv6 available to as many of your customers as possible. Owen On Aug 17, 2021, at 16:30 , Eric C. Miller < eric@ericheather.com > wrote: Does anybody know which IP reputation service Amazon uses for Prime video? Within the last couple of hours several of our CGNAT publics are showing up as VPN or proxy when someone tries to watch Amazon video. Any help would be appreciated! Thank you! Eric
I'm having the same with one of my valid IPv4 /21 right now. Amazon Prime, HBO Max, and Hulu confirmed. Just started within the last couple days. Joshua Stump Network Admin Fourway.NET <https://fourway.net/> 800-733-0062 From: NANOG <nanog-bounces+jstump=fourway.net@nanog.org> On Behalf Of Eric C. Miller Sent: Tuesday, August 17, 2021 7:31 PM To: NANOG <nanog@nanog.org> Subject: Amazon Prime Video IP reputation Does anybody know which IP reputation service Amazon uses for Prime video? Within the last couple of hours several of our CGNAT publics are showing up as VPN or proxy when someone tries to watch Amazon video. Any help would be appreciated! Thank you! Eric
We found that ipqualityscore.com seems to match up with the CGNATs that we are having the most trouble with. They indicated a 1-3 day turnaround in responding to mis-classifications. We might have to make a habit of calling them every 30 minutes until they do something. From: NANOG <nanog-bounces+eric=ericheather.com@nanog.org> On Behalf Of Joshua Stump Sent: Wednesday, August 18, 2021 1:40 PM To: nanog@nanog.org Subject: RE: Amazon Prime Video IP reputation I'm having the same with one of my valid IPv4 /21 right now. Amazon Prime, HBO Max, and Hulu confirmed. Just started within the last couple days. Joshua Stump Network Admin Fourway.NET<https://fourway.net/> 800-733-0062 From: NANOG <nanog-bounces+jstump=fourway.net@nanog.org<mailto:nanog-bounces+jstump=fourway.net@nanog.org>> On Behalf Of Eric C. Miller Sent: Tuesday, August 17, 2021 7:31 PM To: NANOG <nanog@nanog.org<mailto:nanog@nanog.org>> Subject: Amazon Prime Video IP reputation Does anybody know which IP reputation service Amazon uses for Prime video? Within the last couple of hours several of our CGNAT publics are showing up as VPN or proxy when someone tries to watch Amazon video. Any help would be appreciated! Thank you! Eric
I've had a couple calls over the weekend from customers that got blocked. Was there any resolution to this or place to contact them? TBW page is only a link to the forums. Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, Aug 18, 2021 at 3:51 PM Eric C. Miller <eric@ericheather.com> wrote:
We found that ipqualityscore.com seems to match up with the CGNATs that we are having the most trouble with. They indicated a 1-3 day turnaround in responding to mis-classifications. We might have to make a habit of calling them every 30 minutes until they do something.
*From:* NANOG <nanog-bounces+eric=ericheather.com@nanog.org> *On Behalf Of *Joshua Stump *Sent:* Wednesday, August 18, 2021 1:40 PM *To:* nanog@nanog.org *Subject:* RE: Amazon Prime Video IP reputation
I’m having the same with one of my valid IPv4 /21 right now. Amazon Prime, HBO Max, and Hulu confirmed. Just started within the last couple days.
Joshua Stump
Network Admin
Fourway.NET <https://fourway.net/>
800-733-0062
*From:* NANOG <nanog-bounces+jstump=fourway.net@nanog.org> *On Behalf Of *Eric C. Miller *Sent:* Tuesday, August 17, 2021 7:31 PM *To:* NANOG <nanog@nanog.org> *Subject:* Amazon Prime Video IP reputation
Does anybody know which IP reputation service Amazon uses for Prime video? Within the last couple of hours several of our CGNAT publics are showing up as VPN or proxy when someone tries to watch Amazon video.
Any help would be appreciated!
Thank you!
Eric
Geoguard takes care of Amazon and are usually responsive. noc@geoguard.com<mailto:noc@geoguard.com> Nathan Gerencser, Network Engineer MetaLINK Technologies From: NANOG <nanog-bounces+ngerencser=team-meta.net@nanog.org> On Behalf Of Josh Luthman Sent: Monday, August 23, 2021 8:47 AM To: Eric C. Miller <eric@ericheather.com> Cc: nanog@nanog.org Subject: Re: Amazon Prime Video IP reputation I've had a couple calls over the weekend from customers that got blocked. Was there any resolution to this or place to contact them? TBW page is only a link to the forums. Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, Aug 18, 2021 at 3:51 PM Eric C. Miller <eric@ericheather.com<mailto:eric@ericheather.com>> wrote: We found that ipqualityscore.com<http://ipqualityscore.com> seems to match up with the CGNATs that we are having the most trouble with. They indicated a 1-3 day turnaround in responding to mis-classifications. We might have to make a habit of calling them every 30 minutes until they do something. From: NANOG <nanog-bounces+eric=ericheather.com@nanog.org<mailto:ericheather.com@nanog.org>> On Behalf Of Joshua Stump Sent: Wednesday, August 18, 2021 1:40 PM To: nanog@nanog.org<mailto:nanog@nanog.org> Subject: RE: Amazon Prime Video IP reputation I’m having the same with one of my valid IPv4 /21 right now. Amazon Prime, HBO Max, and Hulu confirmed. Just started within the last couple days. Joshua Stump Network Admin Fourway.NET<https://fourway.net/> 800-733-0062 From: NANOG <nanog-bounces+jstump=fourway.net@nanog.org<mailto:nanog-bounces+jstump=fourway.net@nanog.org>> On Behalf Of Eric C. Miller Sent: Tuesday, August 17, 2021 7:31 PM To: NANOG <nanog@nanog.org<mailto:nanog@nanog.org>> Subject: Amazon Prime Video IP reputation Does anybody know which IP reputation service Amazon uses for Prime video? Within the last couple of hours several of our CGNAT publics are showing up as VPN or proxy when someone tries to watch Amazon video. Any help would be appreciated! Thank you! Eric
So far, the only provider that’s given us a positive confirmation has been GeoComply/GeoGuard. Still working on getting resolution. We’ve been able to move some CGNAT gateways to different IPs, but it only buys 3-4 days before they get flagged again. Eric From: Nathan Gerencser <ngerencser@team-meta.net> Sent: Monday, August 23, 2021 11:19 AM To: Josh Luthman <josh@imaginenetworksllc.com>; Eric C. Miller <eric@ericheather.com> Cc: nanog@nanog.org Subject: RE: Amazon Prime Video IP reputation Geoguard takes care of Amazon and are usually responsive. noc@geoguard.com<mailto:noc@geoguard.com> Nathan Gerencser, Network Engineer MetaLINK Technologies
Thanks for the update. I'm getting more and more complaints every day. Amazon chat support asked my customer to install a VPN. That enabled the customer to watch videos. What an irony... On Tue, Aug 24, 2021, 7:21 PM Eric C. Miller <eric@ericheather.com> wrote:
So far, the only provider that’s given us a positive confirmation has been GeoComply/GeoGuard. Still working on getting resolution. We’ve been able to move some CGNAT gateways to different IPs, but it only buys 3-4 days before they get flagged again.
Eric
*From:* Nathan Gerencser <ngerencser@team-meta.net> *Sent:* Monday, August 23, 2021 11:19 AM *To:* Josh Luthman <josh@imaginenetworksllc.com>; Eric C. Miller < eric@ericheather.com> *Cc:* nanog@nanog.org *Subject:* RE: Amazon Prime Video IP reputation
Geoguard takes care of Amazon and are usually responsive.
noc@geoguard.com
*Nathan Gerencser,* *Network Engineer* MetaLINK Technologies
participants (6)
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Eric C. Miller -
Josh Luthman -
Joshua Stump -
Mike Hammett -
Nathan Gerencser -
Owen DeLong