I have a client who is experiencing problems with sending mail to AOL. I am not resposible for their email service (yet) but I'd like to know if AOL has changed their policy on anti-spam / mail receipt for their customers (RBL, SORBS, rDNS validation), or if there's a real problem with AOL inbound mail for the past 2-3 days. thanks -e-
I've seen where AOL recently (past 2 weeks) will temporarily suspend accepting bulk (mailinglists) email for up to 3 hours due to suspected spam, even from whitelisted IPs. All queued email eventually flows, presumably after being verified by humans. No related SCOMP/TOS notifications are ever returned indicating that all recipients liked what they got. -Jim P. On Fri, 2005-07-22 at 08:39 -0700, Eric Louie wrote:
I have a client who is experiencing problems with sending mail to AOL. I am not resposible for their email service (yet) but I'd like to know if AOL has changed their policy on anti-spam / mail receipt for their customers (RBL, SORBS, rDNS validation), or if there's a real problem with AOL inbound mail for the past 2-3 days.
thanks -e-
On Friday 22 Jul 2005 4:39 pm, Eric Louie wrote:
I have a client who is experiencing problems with sending mail to AOL. I am not resposible for their email service (yet) but I'd like to know if AOL has changed their policy on anti-spam / mail receipt for their customers (RBL, SORBS, rDNS validation), or if there's a real problem with AOL inbound mail for the past 2-3 days.
Not that I've heard of, and Spam-L is usually a good place to hear of any such things. In the first place they need to read the log files, and see what reason AOL gives for not accepting the email during the SMTP transaction. I see a fair proportion of rejected email from AOL currently with "554 Transaction failed", "(HVU:B1)", but assume someone is spamming (or other junk) is getting through our filters, to the accounts that forward to AOL accounts, and that this junk contains URLs of sites AOL users don't like.
First, thanks, all, for the quick replies with regards to the AOL email situation. The update I got from my client's email provider is that they have been blacklisted by AOL (reason not given), and have asked for our assistance in solving the blacklist problem. I also received one of the bounces from a client employee. It comes not from AOL, but from the outbound SMTP server stating that Delivery failed 20 attempts: **********@aol.com SMTP connection failed -e- ----- Original Message ----- From: Eric Louie To: nanog@nanog.org Sent: Friday, July 22, 2005 8:39 AM Subject: AOL and mail-accepting rules I have a client who is experiencing problems with sending mail to AOL. I am not resposible for their email service (yet) but I'd like to know if AOL has changed their policy on anti-spam / mail receipt for their customers (RBL, SORBS, rDNS validation), or if there's a real problem with AOL inbound mail for the past 2-3 days. thanks -e-
First, thanks, all, for the quick replies with regards to the AOL email situation. The update I got from my client's email provider is that they have been blacklisted by AOL (reason not given), and have asked for our assistance in solving the blacklist problem. You **really** have to look at the log on the mail server. It is made very clear in AOL's bounces how to go about getting more information on the block. James H. Edwards Routing and Security Administrator At the Santa Fe Office: Internet at Cyber Mesa jamesh@cybermesa.com noc@cybermesa.com http://www.cybermesa.com/ContactCM (505) 795-7101
Eric Louie wrote:
First, thanks, all, for the quick replies with regards to the AOL email situation. The update I got from my client's email provider is that they have been blacklisted by AOL (reason not given)
http://postmaster.info.aol.com/ They can get info on the various error codes and if need be, there's a toll-free number they can call to talk to a human in the proper department at AOL. -- Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED Company website: http://JustThe.net/ Personal blog, resume, portfolio: http://SteveSobol.com/ E: sjsobol@JustThe.net Snail: 22674 Motnocab Road, Apple Valley, CA 92307
participants (5)
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Eric Louie -
james edwards -
Jim Popovitch -
Simon Waters -
Steve Sobol