Apologies to the list, but, I'm at Witts End on this problem. Can someone from SBCGLOBAL with 1/2 a clue please contact me? I'm seeing an issue between dist4-g9-3.pltnca.sbcglobal.net and bras2-g9-0.pltnca.sbcglobal.net with intermittent complete packet loss... Matt's traceroute [v0.54] owen Fri Sep 1 08:56:21 2006 Keys: D - Display mode R - Restart statistics Q - Quit Packets Pings Hostname %Loss Rcv Snt Last Best Avg Worst 1. delong-sjca-02-e1.delong.sj.ca.us 1% 509 511 1 1 4 118 2. zy652-a.delong.sj.ca.us 1% 509 511 2 1 2 11 3. sms0.sc.meer.net 2% 503 511 232 21 180 1332 4. metro2-transit.sc.svcolo.com 1% 505 511 241 22 178 1343 5. 339.ge-5-1-1.er10a.sjc2.us.above.ne 2% 502 511 175 21 193 1344 6. so-2-0-0.mpr3.sjc2.us.above.net 3% 499 510 107 21 182 1307 7. so-3-0-0.mpr2.sjc7.us.above.net 4% 494 510 118 21 181 1316 8. ex2-p4-1.eqsjca.sbcglobal.net 2% 504 510 140 21 188 1345 9. bb1-p6-0.crscca.sbcglobal.net 2% 500 510 364 23 189 1256 10. bb2-p5-0.pltnca.sbcglobal.net 2% 503 510 193 24 183 1275 11. dist4-g9-3.pltnca.sbcglobal.net 5% 487 510 192 24 176 1292 12. bras2-g9-0.pltnca.sbcglobal.net 46% 276 510 140 25 190 1323 13. adsl-69-105-41-206.dsl.pltn13.pacbe 49% 264 510 107 33 191 1094 14. adsl-69-105-74-210.dsl.pltn13.pacbe 49% 263 510 45 35 200 1266 I am seeing this problem from multiple locations when trying to reach destination 69.105.74.210. Your technical support department refuses to escalate the issue unless I can come up with the DSL phone number for the affected customer. I can be reached at 408-921-6984. Owen