Apologies to the list, but, I'm at Witts End on this problem.

Can someone from SBCGLOBAL with 1/2 a clue please contact me?

I'm seeing an issue between dist4-g9-3.pltnca.sbcglobal.net and

bras2-g9-0.pltnca.sbcglobal.net with intermittent complete packet

loss...

Matt's traceroute [v0.54]

owen Fri Sep 1 08:56:21 2006

Keys: D - Display mode R - Restart statistics Q - Quit

Packets Pings

Hostname %Loss Rcv Snt Last Best Avg Worst

1. delong-sjca-02-e1.delong.sj.ca.us 1% 509 511 1 1 4 118

2. zy652-a.delong.sj.ca.us 1% 509 511 2 1 2 11

3. sms0.sc.meer.net 2% 503 511 232 21 180 1332

4. metro2-transit.sc.svcolo.com 1% 505 511 241 22 178 1343

5. 339.ge-5-1-1.er10a.sjc2.us.above.ne 2% 502 511 175 21 193 1344

6. so-2-0-0.mpr3.sjc2.us.above.net 3% 499 510 107 21 182 1307

7. so-3-0-0.mpr2.sjc7.us.above.net 4% 494 510 118 21 181 1316

8. ex2-p4-1.eqsjca.sbcglobal.net 2% 504 510 140 21 188 1345

9. bb1-p6-0.crscca.sbcglobal.net 2% 500 510 364 23 189 1256

10. bb2-p5-0.pltnca.sbcglobal.net 2% 503 510 193 24 183 1275

11. dist4-g9-3.pltnca.sbcglobal.net 5% 487 510 192 24 176 1292

12. bras2-g9-0.pltnca.sbcglobal.net 46% 276 510 140 25 190 1323

13. adsl-69-105-41-206.dsl.pltn13.pacbe 49% 264 510 107 33 191 1094

14. adsl-69-105-74-210.dsl.pltn13.pacbe 49% 263 510 45 35 200 1266

I am seeing this problem from multiple locations when trying to reach

destination 69.105.74.210.

Your technical support department refuses to escalate the issue unless

I can come up with the DSL phone number for the affected customer.

I can be reached at 408-921-6984.

Owen