Opensource tools for inventory and troubleticketing
Hello everyone, I work for a small service provider starting to offer MPLS services between Europe and several african countries. At present time we own a small Cisco network, but we are starting to need a better inventory of services and network resources and better troubleticketing procedures. We can not afford acquiring complicated and expensive tools at present time.I would be grateful if you could recommend me opensource tools to cover these needs. Thanks in advance Kind regards Octavio
----- Original Message -----
From: "Octavio Alfageme" <palaemon@palaemon.es>
we are starting to need a better inventory of services and network resources and better troubleticketing procedures. We can not afford acquiring complicated and expensive tools at present time.I would be grateful if you could recommend me opensource tools to cover these needs.
Yeah, it was about time for this thread again. My networks are smaller than yours, but I have found that you can stretch Bugzilla a lot farther as a ticketing system than it's software development roots might suggest. It handles workflow, to a degree, and is pretty easy to learn. If you can't, RT is pretty nice, though quite a bit more complex. It used to have an asset tracking snap-on, but I don't know what the status of that is now that the main package has revved to 4.0. Cheers, -- jra -- Jay R. Ashworth Baylink jra@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274
On 14-01-24 05:22 PM, Jay Ashworth wrote:
If you can't, RT is pretty nice, though quite a bit more complex. It used to have an asset tracking snap-on, but I don't know what the status of that is now that the main package has revved to 4.0.
+1 on RT being awesome, but a little daunting to set up. like so many things, it's easy once you know how. Asset tracking of network-enabled devices can be done with netdot very nicely, as long as the devices implement SNMP properly. -- Looking for (employment|contract) work in the Internet industry, preferably working remotely. Building / Supporting the net since 2400 baud was the hot thing. Ask for a resume! ispbuilder@gmail.com
On Jan 24, 2014, at 1:37 AM, Octavio Alfageme <palaemon@palaemon.es> wrote:
Hello everyone,
I work for a small service provider starting to offer MPLS services between Europe and several african countries. At present time we own a small Cisco network, but we are starting to need a better inventory of services and network resources and better troubleticketing procedures. We can not afford acquiring complicated and expensive tools at present time.I would be grateful if you could recommend me opensource tools to cover these needs.
try https://abusehq.abusix.com/ or http://wordtothewise.com/products/abacus.html
We decided against RT and use Redmine for tickets instead. We find Redmine to be much more user-friendly. On Jan 25, 2014 8:14 AM, "Franck Martin" <fmartin@linkedin.com> wrote:
On Jan 24, 2014, at 1:37 AM, Octavio Alfageme <palaemon@palaemon.es> wrote:
Hello everyone,
I work for a small service provider starting to offer MPLS services between Europe and several african countries. At present time we own a small Cisco network, but we are starting to need a better inventory of services and network resources and better troubleticketing procedures. We can not afford acquiring complicated and expensive tools at present time.I would be grateful if you could recommend me opensource tools to cover these needs.
try https://abusehq.abusix.com/ or http://wordtothewise.com/products/abacus.html
Along related lines: Anybody have any suggestions for good opensource tools for managing blocks of IP addresses, and domain name assignments - ideally with hooks for updating nameservers and registry databases? Last time I looked everyone was still using either spreadsheets or high-priced proprietary tools - figure it's time to ask again. Thanks, Miles Fidelman -- In theory, there is no difference between theory and practice. In practice, there is. .... Yogi Berra
I've used IPPlan in the past to keep track of both internal and external assignments, and it worked really well. Super simple to use and setup. It's a bit of a dated project, but it'll still work pretty well. I also just saw this: http://phpipam.net/ It looks pretty slick. Haven't used it myself, but it looks like it does the trick as well. I don't know if there's hooks for updating anything, but since it's coded in PHP, you should be able to write something up pretty easily. On Sat, Jan 25, 2014 at 9:24 AM, Miles Fidelman <mfidelman@meetinghouse.net> wrote:
Along related lines:
Anybody have any suggestions for good opensource tools for managing blocks of IP addresses, and domain name assignments - ideally with hooks for updating nameservers and registry databases? Last time I looked everyone was still using either spreadsheets or high-priced proprietary tools - figure it's time to ask again.
Thanks,
Miles Fidelman
-- In theory, there is no difference between theory and practice. In practice, there is. .... Yogi Berra
-- 09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0
i am aware of http://www.stanford.edu/group/networking/netdb which is used widely at stanford and few other places. it’s going through some improvements, according to my reading of the list. tilburg university appears to be adopting it. not sure if it’s suitable mostly for an ISP. it uses oracle as the db although the storage layer is supposedly abstracted enough so another db could be substituted. On Jan 25, 2014, at 9:24 AM, Miles Fidelman <mfidelman@meetinghouse.net> wrote:
Along related lines:
Anybody have any suggestions for good opensource tools for managing blocks of IP addresses, and domain name assignments - ideally with hooks for updating nameservers and registry databases? Last time I looked everyone was still using either spreadsheets or high-priced proprietary tools - figure it's time to ask again.
Thanks,
Miles Fidelman
-- In theory, there is no difference between theory and practice. In practice, there is. .... Yogi Berra
Try this: http://nocproject.org On 25 Jan 2014, at 23:25, Mark Seiden <mis@seiden.com> wrote:
i am aware of
http://www.stanford.edu/group/networking/netdb
which is used widely at stanford and few other places. it’s going through some improvements, according to my reading of the list. tilburg university appears to be adopting it. not sure if it’s suitable mostly for an ISP. it uses oracle as the db although the storage layer is supposedly abstracted enough so another db could be substituted.
On Jan 25, 2014, at 9:24 AM, Miles Fidelman <mfidelman@meetinghouse.net> wrote:
Along related lines:
Anybody have any suggestions for good opensource tools for managing blocks of IP addresses, and domain name assignments - ideally with hooks for updating nameservers and registry databases? Last time I looked everyone was still using either spreadsheets or high-priced proprietary tools - figure it's time to ask again.
Thanks,
Miles Fidelman
-- In theory, there is no difference between theory and practice. In practice, there is. .... Yogi Berra
On Sat, 25 Jan 2014, Miles Fidelman wrote:
Anybody have any suggestions for good opensource tools for managing blocks of IP addresses, and domain name assignments - ideally with hooks for updating nameservers and registry databases? Last time I looked everyone was still using either spreadsheets or high-priced proprietary tools - figure it's time to ask again.
I guess it depends on how you define high-priced, but we find the 6connect stuff to be very reasonably priced for a commercial tool with support. -- Brandon Ross Yahoo & AIM: BrandonNRoss +1-404-635-6667 ICQ: 2269442 Skype: brandonross Schedule a meeting: http://www.doodle.com/bross
+1 for Redmine. I've used most of the open source ticketing systems out there at one time or another, and greatly prefer Redmine over all of them. I've always been a big proponent of open source and only using proprietary software if you absolutely have to (to the point of deploying Linux for internal small-scale firewalling and routing (i.e. VM clusters, test environments) before I'll concede that hardware is required), but I'll admit that Atlassian Jira is probably the best ticketing product out there right now. But it's proprietary and costs money. Other than that, Redmine is the way to go. -Jason On 01/25/2014 09:41 AM, Vireak Ouk wrote:
We decided against RT and use Redmine for tickets instead. We find Redmine to be much more user-friendly. On Jan 25, 2014 8:14 AM, "Franck Martin" <fmartin@linkedin.com> wrote:
On Jan 24, 2014, at 1:37 AM, Octavio Alfageme <palaemon@palaemon.es> wrote:
Hello everyone,
I work for a small service provider starting to offer MPLS services between Europe and several african countries. At present time we own a small Cisco network, but we are starting to need a better inventory of services and network resources and better troubleticketing procedures. We can not afford acquiring complicated and expensive tools at present time.I would be grateful if you could recommend me opensource tools to cover these needs.
try https://abusehq.abusix.com/ or http://wordtothewise.com/products/abacus.html
-- Jason Antman | Systems Engineer | CMGdigital jason.antman@coxinc.com | p: 678-645-4155
...on Fri, Jan 24, 2014 at 10:37:14AM +0100, Octavio Alfageme wrote:
network, but we are starting to need a better inventory of services and network resources and better troubleticketing procedures. We can not afford acquiring
For the inventory and documentation part, Netdot is pretty cool: https://osl.uoregon.edu/redmine/projects/netdot/wiki There's a few things missing for datacenter use (VLANs and address ranges can only exist once), but I guess that's not particularly relevant for ISP work. Nevertheless, the network inventory functions are immensely useful for us - we don't even use most of the advanced functions. As for ticketing, around here quite a few people are using OTRS (http://otrs.org/) - but I have no experience with that myself. Something like Redmine should be more leightweight and will probably do the job too... Alex.
On 14-01-28 11:08 AM, Alexander Bochmann wrote:
...on Fri, Jan 24, 2014 at 10:37:14AM +0100, Octavio Alfageme wrote:
network, but we are starting to need a better inventory of services and network resources and better troubleticketing procedures. We can not afford acquiring
For the inventory and documentation part, Netdot is pretty cool: https://osl.uoregon.edu/redmine/projects/netdot/wiki Netdot is awesome, single set of VLANs and address ranges aside. If your switches / devices support all the proper SNMP MIBs, it will draw your network topology for you.
As for ticketing, around here quite a few people are using OTRS (http://otrs.org/) - but I have no experience with that myself. Something like Redmine should be more leightweight and will probably do the job too...
I've heard good things about OTRS but my personal favorite is Request Tracker (http://www.bestpractical.com/rt/). It can be a bit daunting to get running the first time due to the sheer number of perl modules required, I'm always happy to help if anyone needs a hand getting it working. -- Looking for (employment|contract) work in the Internet industry, preferably working remotely. Building / Supporting the net since 2400 baud was the hot thing. Ask for a resume! ispbuilder@gmail.com
participants (12)
-
Alexander Bochmann -
Alexander Merniy -
Brandon Ross -
Franck Martin -
Jason Antman -
Jay Ashworth -
Mark Seiden -
Mike -
Mike Hale -
Miles Fidelman -
Octavio Alfageme -
Vireak Ouk