Hey all, We are a residential and business ISP. We don't host any servers or lease our IP space to anyone but ourselves. Yesterday we had customers report Hulu was blocking their streaming with a proxy error. Customer contacted Hulu who blamed us. I emailed the hulu email yesterday morning and haven't heard a thing back. Can someone help get this resolved for us? Thank you ipadmin@hulu.com -- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook <http://www.facebook.com/minnesotawifi>
Darin - If you are able to make progress on this, please share back to the list. We've recently been getting sporadic complaints of same. I did speak to a support agent at hulu who advised they utilize google's geo database, but haven't been able to get beyond that. -Scott ________________________________ From: NANOG <nanog-bounces+scott.pennington=cinbell.com@nanog.org> on behalf of Darin Steffl <darin.steffl@mnwifi.com> Sent: Thursday, December 3, 2020 9:37 AM To: North American Network Operators' Group <nanog@nanog.org> Subject: Hulu Proxy Blocking our IP's Hey all, We are a residential and business ISP. We don't host any servers or lease our IP space to anyone but ourselves. Yesterday we had customers report Hulu was blocking their streaming with a proxy error. Customer contacted Hulu who blamed us. I emailed the hulu email yesterday morning and haven't heard a thing back. Can someone help get this resolved for us? Thank you ipadmin@hulu.com<mailto:ipadmin@hulu.com> -- Darin Steffl Minnesota WiFi www.mnwifi.com<http://www.mnwifi.com/> 507-634-WiFi Like us on Facebook<http://www.facebook.com/minnesotawifi>
Hulu is already on this list: http://thebrotherswisp.com/index.php/geo-and-vpn/ Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Dec 3, 2020 at 10:11 AM Pennington, Scott < scott.pennington@cinbell.com> wrote:
Darin - If you are able to make progress on this, please share back to the list. We've recently been getting sporadic complaints of same. I did speak to a support agent at hulu who advised they utilize google's geo database, but haven't been able to get beyond that.
-Scott
------------------------------ *From:* NANOG <nanog-bounces+scott.pennington=cinbell.com@nanog.org> on behalf of Darin Steffl <darin.steffl@mnwifi.com> *Sent:* Thursday, December 3, 2020 9:37 AM *To:* North American Network Operators' Group <nanog@nanog.org> *Subject:* Hulu Proxy Blocking our IP's
Hey all,
We are a residential and business ISP. We don't host any servers or lease our IP space to anyone but ourselves.
Yesterday we had customers report Hulu was blocking their streaming with a proxy error. Customer contacted Hulu who blamed us. I emailed the hulu email yesterday morning and haven't heard a thing back.
Can someone help get this resolved for us?
Thank you
ipadmin@hulu.com
-- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook <http://www.facebook.com/minnesotawifi>
Josh, I emailed the correct email address already and got it off that site yesterday morning as stated. No response yet. ipadmin@hulu.com On Thu, Dec 3, 2020 at 9:27 AM Josh Luthman <josh@imaginenetworksllc.com> wrote:
Hulu is already on this list: http://thebrotherswisp.com/index.php/geo-and-vpn/
Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
On Thu, Dec 3, 2020 at 10:11 AM Pennington, Scott < scott.pennington@cinbell.com> wrote:
Darin - If you are able to make progress on this, please share back to the list. We've recently been getting sporadic complaints of same. I did speak to a support agent at hulu who advised they utilize google's geo database, but haven't been able to get beyond that.
-Scott
------------------------------ *From:* NANOG <nanog-bounces+scott.pennington=cinbell.com@nanog.org> on behalf of Darin Steffl <darin.steffl@mnwifi.com> *Sent:* Thursday, December 3, 2020 9:37 AM *To:* North American Network Operators' Group <nanog@nanog.org> *Subject:* Hulu Proxy Blocking our IP's
Hey all,
We are a residential and business ISP. We don't host any servers or lease our IP space to anyone but ourselves.
Yesterday we had customers report Hulu was blocking their streaming with a proxy error. Customer contacted Hulu who blamed us. I emailed the hulu email yesterday morning and haven't heard a thing back.
Can someone help get this resolved for us?
Thank you
ipadmin@hulu.com
-- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook <http://www.facebook.com/minnesotawifi>
-- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook <http://www.facebook.com/minnesotawifi>
Hulu: ipadmin@hulu.com, also see Digital Envoy above
Digital Envoy - https://www.digitalelement.com/contact-us/ Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Dec 3, 2020 at 10:42 AM Darin Steffl <darin.steffl@mnwifi.com> wrote:
Josh,
I emailed the correct email address already and got it off that site yesterday morning as stated. No response yet.
ipadmin@hulu.com
On Thu, Dec 3, 2020 at 9:27 AM Josh Luthman <josh@imaginenetworksllc.com> wrote:
Hulu is already on this list: http://thebrotherswisp.com/index.php/geo-and-vpn/
Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
On Thu, Dec 3, 2020 at 10:11 AM Pennington, Scott < scott.pennington@cinbell.com> wrote:
Darin - If you are able to make progress on this, please share back to the list. We've recently been getting sporadic complaints of same. I did speak to a support agent at hulu who advised they utilize google's geo database, but haven't been able to get beyond that.
-Scott
------------------------------ *From:* NANOG <nanog-bounces+scott.pennington=cinbell.com@nanog.org> on behalf of Darin Steffl <darin.steffl@mnwifi.com> *Sent:* Thursday, December 3, 2020 9:37 AM *To:* North American Network Operators' Group <nanog@nanog.org> *Subject:* Hulu Proxy Blocking our IP's
Hey all,
We are a residential and business ISP. We don't host any servers or lease our IP space to anyone but ourselves.
Yesterday we had customers report Hulu was blocking their streaming with a proxy error. Customer contacted Hulu who blamed us. I emailed the hulu email yesterday morning and haven't heard a thing back.
Can someone help get this resolved for us?
Thank you
ipadmin@hulu.com
-- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook <http://www.facebook.com/minnesotawifi>
-- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook <http://www.facebook.com/minnesotawifi>
It shouldn't be a geolocation issue. It gives a proxy error on IP's that worked fine for years. I'll try that too though. On Thu, Dec 3, 2020, 9:46 AM Josh Luthman <josh@imaginenetworksllc.com> wrote:
Hulu: ipadmin@hulu.com, also see Digital Envoy above
Digital Envoy - https://www.digitalelement.com/contact-us/
Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
On Thu, Dec 3, 2020 at 10:42 AM Darin Steffl <darin.steffl@mnwifi.com> wrote:
Josh,
I emailed the correct email address already and got it off that site yesterday morning as stated. No response yet.
ipadmin@hulu.com
On Thu, Dec 3, 2020 at 9:27 AM Josh Luthman <josh@imaginenetworksllc.com> wrote:
Hulu is already on this list: http://thebrotherswisp.com/index.php/geo-and-vpn/
Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
On Thu, Dec 3, 2020 at 10:11 AM Pennington, Scott < scott.pennington@cinbell.com> wrote:
Darin - If you are able to make progress on this, please share back to the list. We've recently been getting sporadic complaints of same. I did speak to a support agent at hulu who advised they utilize google's geo database, but haven't been able to get beyond that.
-Scott
------------------------------ *From:* NANOG <nanog-bounces+scott.pennington=cinbell.com@nanog.org> on behalf of Darin Steffl <darin.steffl@mnwifi.com> *Sent:* Thursday, December 3, 2020 9:37 AM *To:* North American Network Operators' Group <nanog@nanog.org> *Subject:* Hulu Proxy Blocking our IP's
Hey all,
We are a residential and business ISP. We don't host any servers or lease our IP space to anyone but ourselves.
Yesterday we had customers report Hulu was blocking their streaming with a proxy error. Customer contacted Hulu who blamed us. I emailed the hulu email yesterday morning and haven't heard a thing back.
Can someone help get this resolved for us?
Thank you
ipadmin@hulu.com
-- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook <http://www.facebook.com/minnesotawifi>
-- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook <http://www.facebook.com/minnesotawifi>
It might be a blanket error for VPN/proxy/geolocation. Keep in mind that error is consumer facing. Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Dec 3, 2020 at 11:33 AM Darin Steffl <darin.steffl@mnwifi.com> wrote:
It shouldn't be a geolocation issue. It gives a proxy error on IP's that worked fine for years.
I'll try that too though.
On Thu, Dec 3, 2020, 9:46 AM Josh Luthman <josh@imaginenetworksllc.com> wrote:
Hulu: ipadmin@hulu.com, also see Digital Envoy above
Digital Envoy - https://www.digitalelement.com/contact-us/
Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
On Thu, Dec 3, 2020 at 10:42 AM Darin Steffl <darin.steffl@mnwifi.com> wrote:
Josh,
I emailed the correct email address already and got it off that site yesterday morning as stated. No response yet.
ipadmin@hulu.com
On Thu, Dec 3, 2020 at 9:27 AM Josh Luthman <josh@imaginenetworksllc.com> wrote:
Hulu is already on this list: http://thebrotherswisp.com/index.php/geo-and-vpn/
Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
On Thu, Dec 3, 2020 at 10:11 AM Pennington, Scott < scott.pennington@cinbell.com> wrote:
Darin - If you are able to make progress on this, please share back to the list. We've recently been getting sporadic complaints of same. I did speak to a support agent at hulu who advised they utilize google's geo database, but haven't been able to get beyond that.
-Scott
------------------------------ *From:* NANOG <nanog-bounces+scott.pennington=cinbell.com@nanog.org> on behalf of Darin Steffl <darin.steffl@mnwifi.com> *Sent:* Thursday, December 3, 2020 9:37 AM *To:* North American Network Operators' Group <nanog@nanog.org> *Subject:* Hulu Proxy Blocking our IP's
Hey all,
We are a residential and business ISP. We don't host any servers or lease our IP space to anyone but ourselves.
Yesterday we had customers report Hulu was blocking their streaming with a proxy error. Customer contacted Hulu who blamed us. I emailed the hulu email yesterday morning and haven't heard a thing back.
Can someone help get this resolved for us?
Thank you
ipadmin@hulu.com
-- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook <http://www.facebook.com/minnesotawifi>
-- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook <http://www.facebook.com/minnesotawifi>
They emailed back now and said there was a problem on their end yesterday which has now been resolved. They also said that none of our IP's fell under their block/proxy list. On Thu, Dec 3, 2020 at 10:34 AM Josh Luthman <josh@imaginenetworksllc.com> wrote:
It might be a blanket error for VPN/proxy/geolocation. Keep in mind that error is consumer facing.
Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
On Thu, Dec 3, 2020 at 11:33 AM Darin Steffl <darin.steffl@mnwifi.com> wrote:
It shouldn't be a geolocation issue. It gives a proxy error on IP's that worked fine for years.
I'll try that too though.
On Thu, Dec 3, 2020, 9:46 AM Josh Luthman <josh@imaginenetworksllc.com> wrote:
Hulu: ipadmin@hulu.com, also see Digital Envoy above
Digital Envoy - https://www.digitalelement.com/contact-us/
Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
On Thu, Dec 3, 2020 at 10:42 AM Darin Steffl <darin.steffl@mnwifi.com> wrote:
Josh,
I emailed the correct email address already and got it off that site yesterday morning as stated. No response yet.
ipadmin@hulu.com
On Thu, Dec 3, 2020 at 9:27 AM Josh Luthman < josh@imaginenetworksllc.com> wrote:
Hulu is already on this list: http://thebrotherswisp.com/index.php/geo-and-vpn/
Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
On Thu, Dec 3, 2020 at 10:11 AM Pennington, Scott < scott.pennington@cinbell.com> wrote:
Darin - If you are able to make progress on this, please share back to the list. We've recently been getting sporadic complaints of same. I did speak to a support agent at hulu who advised they utilize google's geo database, but haven't been able to get beyond that.
-Scott
------------------------------ *From:* NANOG <nanog-bounces+scott.pennington=cinbell.com@nanog.org> on behalf of Darin Steffl <darin.steffl@mnwifi.com> *Sent:* Thursday, December 3, 2020 9:37 AM *To:* North American Network Operators' Group <nanog@nanog.org> *Subject:* Hulu Proxy Blocking our IP's
Hey all,
We are a residential and business ISP. We don't host any servers or lease our IP space to anyone but ourselves.
Yesterday we had customers report Hulu was blocking their streaming with a proxy error. Customer contacted Hulu who blamed us. I emailed the hulu email yesterday morning and haven't heard a thing back.
Can someone help get this resolved for us?
Thank you
ipadmin@hulu.com
-- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook <http://www.facebook.com/minnesotawifi>
-- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook <http://www.facebook.com/minnesotawifi>
-- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook <http://www.facebook.com/minnesotawifi>
I'm familiar with that experience and response. Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Dec 3, 2020 at 12:23 PM Darin Steffl <darin.steffl@mnwifi.com> wrote:
They emailed back now and said there was a problem on their end yesterday which has now been resolved.
They also said that none of our IP's fell under their block/proxy list.
On Thu, Dec 3, 2020 at 10:34 AM Josh Luthman <josh@imaginenetworksllc.com> wrote:
It might be a blanket error for VPN/proxy/geolocation. Keep in mind that error is consumer facing.
Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
On Thu, Dec 3, 2020 at 11:33 AM Darin Steffl <darin.steffl@mnwifi.com> wrote:
It shouldn't be a geolocation issue. It gives a proxy error on IP's that worked fine for years.
I'll try that too though.
On Thu, Dec 3, 2020, 9:46 AM Josh Luthman <josh@imaginenetworksllc.com> wrote:
Hulu: ipadmin@hulu.com, also see Digital Envoy above
Digital Envoy - https://www.digitalelement.com/contact-us/
Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
On Thu, Dec 3, 2020 at 10:42 AM Darin Steffl <darin.steffl@mnwifi.com> wrote:
Josh,
I emailed the correct email address already and got it off that site yesterday morning as stated. No response yet.
ipadmin@hulu.com
On Thu, Dec 3, 2020 at 9:27 AM Josh Luthman < josh@imaginenetworksllc.com> wrote:
Hulu is already on this list: http://thebrotherswisp.com/index.php/geo-and-vpn/
Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
On Thu, Dec 3, 2020 at 10:11 AM Pennington, Scott < scott.pennington@cinbell.com> wrote:
> Darin - If you are able to make progress on this, please share back > to the list. We've recently been getting sporadic complaints of same. I > did speak to a support agent at hulu who advised they utilize google's geo > database, but haven't been able to get beyond that. > > -Scott > > ------------------------------ > *From:* NANOG <nanog-bounces+scott.pennington=cinbell.com@nanog.org> > on behalf of Darin Steffl <darin.steffl@mnwifi.com> > *Sent:* Thursday, December 3, 2020 9:37 AM > *To:* North American Network Operators' Group <nanog@nanog.org> > *Subject:* Hulu Proxy Blocking our IP's > > Hey all, > > We are a residential and business ISP. We don't host any servers or > lease our IP space to anyone but ourselves. > > Yesterday we had customers report Hulu was blocking their streaming > with a proxy error. Customer contacted Hulu who blamed us. I emailed the > hulu email yesterday morning and haven't heard a thing back. > > Can someone help get this resolved for us? > > Thank you > > ipadmin@hulu.com > > -- > Darin Steffl > Minnesota WiFi > www.mnwifi.com > 507-634-WiFi > Like us on Facebook <http://www.facebook.com/minnesotawifi> >
-- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook <http://www.facebook.com/minnesotawifi>
-- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook <http://www.facebook.com/minnesotawifi>
participants (3)
-
Darin Steffl -
Josh Luthman -
Pennington, Scott