They emailed back now and said there was a problem on their end yesterday which has now been resolved.

They also said that none of our IP's fell under their block/proxy list.

On Thu, Dec 3, 2020 at 10:34 AM Josh Luthman <josh@imaginenetworksllc.com> wrote:
It might be a blanket error for VPN/proxy/geolocation.  Keep in mind that error is consumer facing.

Josh Luthman
24/7 Help Desk: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Thu, Dec 3, 2020 at 11:33 AM Darin Steffl <darin.steffl@mnwifi.com> wrote:
It shouldn't be a geolocation issue. It gives a proxy error on IP's that worked fine for years.

I'll try that too though. 

On Thu, Dec 3, 2020, 9:46 AM Josh Luthman <josh@imaginenetworksllc.com> wrote:
>Hulu: ipadmin@hulu.com, also see Digital Envoy above


Josh Luthman
24/7 Help Desk: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Thu, Dec 3, 2020 at 10:42 AM Darin Steffl <darin.steffl@mnwifi.com> wrote:
Josh,

I emailed the correct email address already and got it off that site yesterday morning as stated. No response yet.


On Thu, Dec 3, 2020 at 9:27 AM Josh Luthman <josh@imaginenetworksllc.com> wrote:
Hulu is already on this list:  http://thebrotherswisp.com/index.php/geo-and-vpn/

Josh Luthman
24/7 Help Desk: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Thu, Dec 3, 2020 at 10:11 AM Pennington, Scott <scott.pennington@cinbell.com> wrote:
Darin - If you are able to make progress on this, please share back to the list.   We've recently been getting sporadic complaints of same.   I did speak to a support agent at hulu who advised they utilize google's geo database, but haven't been able to get beyond that.

-Scott

From: NANOG <nanog-bounces+scott.pennington=cinbell.com@nanog.org> on behalf of Darin Steffl <darin.steffl@mnwifi.com>
Sent: Thursday, December 3, 2020 9:37 AM
To: North American Network Operators' Group <nanog@nanog.org>
Subject: Hulu Proxy Blocking our IP's
 
Hey all,

We are a residential and business ISP. We don't host any servers or lease our IP space to anyone but ourselves.

Yesterday we had customers report Hulu was blocking their streaming with a proxy error. Customer contacted Hulu who blamed us. I emailed the hulu email yesterday morning and haven't heard a thing back.

Can someone help get this resolved for us?

Thank you

ipadmin@hulu.com 

--
Darin Steffl
Minnesota WiFi
507-634-WiFi


--
Darin Steffl
Minnesota WiFi
507-634-WiFi


--
Darin Steffl
Minnesota WiFi
www.mnwifi.com
507-634-WiFi
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