GTT Regulatory Recovery Surcharge
We've been a GTT customer for several years and on our latest bill we now have a "Regulatory Recovery Surcharge" of almost 10% tacked on. We only purchase IP Transit services from them, nothing else, and have never had any fees tacked on top of our contracted agreed upon amount. Has anyone else ran into this? If this is a legit "surcharge" any idea of why we were never charged for that before? I figured I'd reach out to the community on this prior to jumping to further conclusions. -Brandon
On Sun, Dec 2, 2018 at 4:06 PM Brandon Wade via NANOG <nanog@nanog.org> wrote:
We've been a GTT customer for several years and on our latest bill we now have a "Regulatory Recovery Surcharge" of almost 10% tacked on. We only purchase IP Transit services from them, nothing else, and have never had any fees tacked on top of our contracted agreed upon amount. Has anyone else ran into this? If this is a legit "surcharge" any idea of why we were never charged for that before? I figured I'd reach out to the community on this prior to jumping to further conclusions.
-Brandon
Yupp, on my GTT IP transit bill as well. This is how telecomm companies pad out their margins these days. You don't even want to know the % of my bill that is just "fees" I'm paying Level3 on a wave circuit. At this point I won't sign for service without knowing exactly what I'll be paying in terms of fees and surcharges and such - there's some stuff you can't avoid on some types of circuits, but for the most part, it's all just padding out their margins. Take care, Matt
GTT is rapidly losing any good will they've had with us over the past number of years. We just got hit with that regulatory recovery fee too, and they totally screwed up the transfer of billing operations when they bought our colo provider, Accelerated Connections (which used to be an awesome company) in Toronto. Sent from my iPhone
On Dec 2, 2018, at 5:11 PM, Matt Harris <matt@netfire.net> wrote:
On Sun, Dec 2, 2018 at 4:06 PM Brandon Wade via NANOG <nanog@nanog.org> wrote: We've been a GTT customer for several years and on our latest bill we now have a "Regulatory Recovery Surcharge" of almost 10% tacked on. We only purchase IP Transit services from them, nothing else, and have never had any fees tacked on top of our contracted agreed upon amount. Has anyone else ran into this? If this is a legit "surcharge" any idea of why we were never charged for that before? I figured I'd reach out to the community on this prior to jumping to further conclusions.
-Brandon
Yupp, on my GTT IP transit bill as well.
This is how telecomm companies pad out their margins these days. You don't even want to know the % of my bill that is just "fees" I'm paying Level3 on a wave circuit. At this point I won't sign for service without knowing exactly what I'll be paying in terms of fees and surcharges and such - there's some stuff you can't avoid on some types of circuits, but for the most part, it's all just padding out their margins.
Take care, Matt
Saw this on our old GTT bill first and then on our Hibernia account bill when they merge their finance dept. Filled a dispute with GTT finance and after multiple fights, we got these surcharges removed. We ended up with a HUGE mess on our bills, charged in USD when our contracts were in CAD, double-billing, etc. We lost patience and cancelled everything. At least, they should specify the actual amount of the charge on the contract. Eric On Dec 2 2018, at 5:30 pm, Clayton Zekelman <clayton@mnsi.net> wrote:
GTT is rapidly losing any good will they've had with us over the past number of years.
We just got hit with that regulatory recovery fee too, and they totally screwed up the transfer of billing operations when they bought our colo provider, Accelerated Connections (which used to be an awesome company) in Toronto.
Sent from my iPhone
On Dec 2, 2018, at 5:11 PM, Matt Harris <matt@netfire.net (mailto:matt@netfire.net)> wrote:
On Sun, Dec 2, 2018 at 4:06 PM Brandon Wade via NANOG <nanog@nanog.org (mailto:nanog@nanog.org)> wrote:
We've been a GTT customer for several years and on our latest bill we now have a "Regulatory Recovery Surcharge" of almost 10% tacked on. We only purchase IP Transit services from them, nothing else, and have never had any fees tacked on top of our contracted agreed upon amount. Has anyone else ran into this? If this is a legit "surcharge" any idea of why we were never charged for that before? I figured I'd reach out to the community on this prior to jumping to further conclusions.
-Brandon
Yupp, on my GTT IP transit bill as well.
This is how telecomm companies pad out their margins these days. You don't even want to know the % of my bill that is just "fees" I'm paying Level3 on a wave circuit. At this point I won't sign for service without knowing exactly what I'll be paying in terms of fees and surcharges and such - there's some stuff you can't avoid on some types of circuits, but for the most part, it's all just padding out their margins.
Take care, Matt
Yeah similar experience here …. But we’ve had that fee for a number of years applied. Hibernia as well has been charging us for it since long ago …. ACI – yup going downhill in a hurry ;( From: NANOG <nanog-bounces@nanog.org> on behalf of Clayton Zekelman <clayton@mnsi.net> Date: Sunday, December 2, 2018 at 5:30 PM To: Matt Harris <matt@netfire.net> Cc: "brandonwade@yahoo.com" <brandonwade@yahoo.com>, North American Network Operators' Group <nanog@nanog.org> Subject: Re: GTT Regulatory Recovery Surcharge GTT is rapidly losing any good will they've had with us over the past number of years. We just got hit with that regulatory recovery fee too, and they totally screwed up the transfer of billing operations when they bought our colo provider, Accelerated Connections (which used to be an awesome company) in Toronto. Sent from my iPhone On Dec 2, 2018, at 5:11 PM, Matt Harris <matt@netfire.net<mailto:matt@netfire.net>> wrote: On Sun, Dec 2, 2018 at 4:06 PM Brandon Wade via NANOG <nanog@nanog.org<mailto:nanog@nanog.org>> wrote: We've been a GTT customer for several years and on our latest bill we now have a "Regulatory Recovery Surcharge" of almost 10% tacked on. We only purchase IP Transit services from them, nothing else, and have never had any fees tacked on top of our contracted agreed upon amount. Has anyone else ran into this? If this is a legit "surcharge" any idea of why we were never charged for that before? I figured I'd reach out to the community on this prior to jumping to further conclusions. -Brandon Yupp, on my GTT IP transit bill as well. This is how telecomm companies pad out their margins these days. You don't even want to know the % of my bill that is just "fees" I'm paying Level3 on a wave circuit. At this point I won't sign for service without knowing exactly what I'll be paying in terms of fees and surcharges and such - there's some stuff you can't avoid on some types of circuits, but for the most part, it's all just padding out their margins. Take care, Matt
Maybe this? https://en.wikipedia.org/wiki/Universal_Service_Fund https://www.fcc.gov/general/universal-service-fund https://www.fcc.gov/general/universal-service Kinda crappy they don't spell it out. Well, no, I guess USF would be closer to +-18%. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Brandon Wade via NANOG" <nanog@nanog.org> To: nanog@nanog.org Sent: Sunday, December 2, 2018 4:06:30 PM Subject: GTT Regulatory Recovery Surcharge We've been a GTT customer for several years and on our latest bill we now have a "Regulatory Recovery Surcharge" of almost 10% tacked on. We only purchase IP Transit services from them, nothing else, and have never had any fees tacked on top of our contracted agreed upon amount. Has anyone else ran into this? If this is a legit "surcharge" any idea of why we were never charged for that before? I figured I'd reach out to the community on this prior to jumping to further conclusions. -Brandon
On Sun, Dec 2, 2018 at 4:41 PM Mike Hammett <nanog@ics-il.net> wrote:
Maybe this?
https://en.wikipedia.org/wiki/Universal_Service_Fund https://www.fcc.gov/general/universal-service-fund https://www.fcc.gov/general/universal-service
Kinda crappy they don't spell it out. Well, no, I guess USF would be closer to +-18%.
USF should not apply to IP transit connectivity wherein the connection between the transit provider and the customer does not cross state lines.
They are charging it to us on a connection they deliver in Toronto Canada. I can't imagine how the corporate sociopaths could justify charging an American recovery fee on a service delivered in Canada. Sent from my iPhone
On Dec 2, 2018, at 5:48 PM, Matt Harris <matt@netfire.net> wrote:
On Sun, Dec 2, 2018 at 4:41 PM Mike Hammett <nanog@ics-il.net> wrote: Maybe this?
https://en.wikipedia.org/wiki/Universal_Service_Fund https://www.fcc.gov/general/universal-service-fund https://www.fcc.gov/general/universal-service
Kinda crappy they don't spell it out. Well, no, I guess USF would be closer to +-18%.
USF should not apply to IP transit connectivity wherein the connection between the transit provider and the customer does not cross state lines.
On Dec 2, 2018, at 6:04 PM, Clayton Zekelman <clayton@mnsi.net> wrote:
I can't imagine how the corporate sociopaths could justify charging an American recovery fee on a service delivered in Canada.
I would speculate that the reason is ever popular ‘because they can”. James R. Cutler James.cutler@consultant.com PGP keys at http://pgp.mit.edu
I think it's because they need to...not for any legal reason, but to increase cash flow by every penny possible. As they just spend 2.3 billion dollars on an acquisition. Every penny they can add to a bill is an attempt to slow the bleeding that resulting from over borrowing. 3600 employees, huge major acquisitions half a billion here - 2 billion there, where is this money coming from? Buying sales organizations with no network? One has to ask is this a secretly government funded/owned business? If so, which government? Ours? Bob Evans CTO/Founder
On Dec 2, 2018, at 6:04 PM, Clayton Zekelman <clayton@mnsi.net> wrote:
I can't imagine how the corporate sociopaths could justify charging an American recovery fee on a service delivered in Canada.
I would speculate that the reason is ever popular âbecause they canâ.
James R. Cutler James.cutler@consultant.com PGP keys at http://pgp.mit.edu
Down on the farm -- J. Hellenthal The fact that there's a highway to Hell but only a stairway to Heaven says a lot about anticipated traffic volume.
On Dec 2, 2018, at 20:17, bob evans <bob@FiberInternetCenter.com> wrote:
I think it's because they need to...not for any legal reason, but to increase cash flow by every penny possible. As they just spend 2.3 billion dollars on an acquisition. Every penny they can add to a bill is an attempt to slow the bleeding that resulting from over borrowing.
3600 employees, huge major acquisitions half a billion here - 2 billion there, where is this money coming from? Buying sales organizations with no network?
One has to ask is this a secretly government funded/owned business? If so, which government? Ours?
Bob Evans CTO/Founder
On Dec 2, 2018, at 6:04 PM, Clayton Zekelman <clayton@mnsi.net> wrote:
I can't imagine how the corporate sociopaths could justify charging an American recovery fee on a service delivered in Canada.
I would speculate that the reason is ever popular ‘because they can”.
James R. Cutler James.cutler@consultant.com PGP keys at http://pgp.mit.edu
"Should not". I hear of ISPs fighting it all of the time. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Matt Harris" <matt@netfire.net> To: nanog@ics-il.net Cc: brandonwade@yahoo.com, "North American Network Operators' Group" <nanog@nanog.org> Sent: Sunday, December 2, 2018 4:48:45 PM Subject: Re: GTT Regulatory Recovery Surcharge On Sun, Dec 2, 2018 at 4:41 PM Mike Hammett < nanog@ics-il.net > wrote: Maybe this? https://en.wikipedia.org/wiki/Universal_Service_Fund https://www.fcc.gov/general/universal-service-fund https://www.fcc.gov/general/universal-service Kinda crappy they don't spell it out. Well, no, I guess USF would be closer to +-18%. USF should not apply to IP transit connectivity wherein the connection between the transit provider and the customer does not cross state lines.
Nope… IP transit doesn’t pay into USF generally speaking. USF is billed as a separate line item (at least on the bills I get where it is a factor). The “regulatory recovery fee” is a bs name telcos use to make it sound like a tax they are passing on to the government. In reality, it’s a slush fund to help pay for their lobbying efforts to get congress and various PUCs to help them screw over their customers even more. Owen
On Dec 2, 2018, at 14:41 , Mike Hammett <nanog@ics-il.net> wrote:
Maybe this?
https://en.wikipedia.org/wiki/Universal_Service_Fund <https://en.wikipedia.org/wiki/Universal_Service_Fund> https://www.fcc.gov/general/universal-service-fund <https://www.fcc.gov/general/universal-service-fund> https://www.fcc.gov/general/universal-service <https://www.fcc.gov/general/universal-service>
Kinda crappy they don't spell it out. Well, no, I guess USF would be closer to +-18%.
----- Mike Hammett Intelligent Computing Solutions <http://www.ics-il.com/> <https://www.facebook.com/ICSIL> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> <https://www.linkedin.com/company/intelligent-computing-solutions> <https://twitter.com/ICSIL> Midwest Internet Exchange <http://www.midwest-ix.com/> <https://www.facebook.com/mdwestix> <https://www.linkedin.com/company/midwest-internet-exchange> <https://twitter.com/mdwestix> The Brothers WISP <http://www.thebrotherswisp.com/> <https://www.facebook.com/thebrotherswisp> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> From: "Brandon Wade via NANOG" <nanog@nanog.org> To: nanog@nanog.org Sent: Sunday, December 2, 2018 4:06:30 PM Subject: GTT Regulatory Recovery Surcharge
We've been a GTT customer for several years and on our latest bill we now have a "Regulatory Recovery Surcharge" of almost 10% tacked on. We only purchase IP Transit services from them, nothing else, and have never had any fees tacked on top of our contracted agreed upon amount. Has anyone else ran into this? If this is a legit "surcharge" any idea of why we were never charged for that before? I figured I'd reach out to the community on this prior to jumping to further conclusions.
-Brandon
On Sun, Dec 2, 2018 at 2:41 PM Mike Hammett <nanog@ics-il.net> wrote:
https://en.wikipedia.org/wiki/Universal_Service_Fund https://www.fcc.gov/general/universal-service-fund https://www.fcc.gov/general/universal-service
Kinda crappy they don't spell it out. Well, no, I guess USF would be closer to +-18%.
Doubt it. They usually specify USF because they don't get to keep that money. The generic "Regulatory Recovery Surcharge" is money they keep. They may in some tangential way have an increased cost engineering their network to comply with government regulations but whatever it is there's no connection to your particular bill. Sort of like the airline "fuel surcharge" that never quite goes away when the price of fuel drops. Regards, Bill Herrin -- William Herrin ................ herrin@dirtside.com bill@herrin.us Dirtside Systems ......... Web: <http://www.dirtside.com/>
Our experience with GTT was just a nightmare. All kinds of billing problems and surcharges (finance surcharge, regulatory surcharge, etc.). As soon as we finished the contract, we just stopped our business with them. Now, lawyers are taking over. KARIM M. From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of William Herrin Sent: December 2, 2018 6:31 PM To: Mike Hammett Cc: brandonwade@yahoo.com; nanog@nanog.org Subject: Re: GTT Regulatory Recovery Surcharge On Sun, Dec 2, 2018 at 2:41 PM Mike Hammett <nanog@ics-il.net> wrote: https://en.wikipedia.org/wiki/Universal_Service_Fund https://www.fcc.gov/general/universal-service-fund https://www.fcc.gov/general/universal-service Kinda crappy they don't spell it out. Well, no, I guess USF would be closer to +-18%. Doubt it. They usually specify USF because they don't get to keep that money. The generic "Regulatory Recovery Surcharge" is money they keep. They may in some tangential way have an increased cost engineering their network to comply with government regulations but whatever it is there's no connection to your particular bill. Sort of like the airline "fuel surcharge" that never quite goes away when the price of fuel drops. Regards, Bill Herrin -- William Herrin ................ herrin@dirtside.com bill@herrin.us Dirtside Systems ......... Web: <http://www.dirtside.com/>
Once upon a time, Brandon Wade via NANOG <nanog@nanog.org> said:
We've been a GTT customer for several years and on our latest bill we now have a "Regulatory Recovery Surcharge" of almost 10% tacked on. We only purchase IP Transit services from them, nothing else, and have never had any fees tacked on top of our contracted agreed upon amount. Has anyone else ran into this? If this is a legit "surcharge" any idea of why we were never charged for that before? I figured I'd reach out to the community on this prior to jumping to further conclusions.
It's a "because they can" fee - consumer cable and phone companies have been doing this for years to advertise lower prices and raise rates on customers in a fixed-price contract. So far, there hasn't been sufficient push-back to make it stop (and almost all of these contracts have binding arbitration clauses, so nobody can get it to a court for a precedent-setting decision). -- Chris Adams <cma@cmadams.net>
On 02/12/2018 22:06, Brandon Wade via NANOG wrote:
We've been a GTT customer for several years and on our latest bill we now have a "Regulatory Recovery Surcharge" of almost 10% tacked on. We only purchase IP Transit services from them, nothing else, and have never had any fees tacked on top of our contracted agreed upon amount. Has anyone else ran into this? If this is a legit "surcharge" any idea of why we were never charged for that before? I figured I'd reach out to the community on this prior to jumping to further conclusions.
-Brandon
Hi, I'm not sure, if thats a stateside thing, but GTT started increasing the prices on customers that were out of contract to try and get them back into a long term contract. For us that was the last straw, where we simply told them to take their IP transit and keep it. Cancelled all GTT connections and replaced them with a carrier, that doesn't try to screw their customer base. Kind regards, Martin List-Petersen -- Airwire Ltd. - Ag Nascadh Pobail an Iarthair http://www.airwire.ie Phone: 091-395 000 Registered Office: Moy, Kinvara, Co. Galway, 091-395 000 - Registered in Ireland No. 508961
"Cancelled all GTT connections and replaced them with a carrier, that doesn't try to screw their customer base." Who is this magical unicorn? :) On Mon, Dec 3, 2018 at 8:51 AM Martin List-Petersen <martin@airwire.ie> wrote:
On 02/12/2018 22:06, Brandon Wade via NANOG wrote:
We've been a GTT customer for several years and on our latest bill we now have a "Regulatory Recovery Surcharge" of almost 10% tacked on. We only purchase IP Transit services from them, nothing else, and have never had any fees tacked on top of our contracted agreed upon amount. Has anyone else ran into this? If this is a legit "surcharge" any idea of why we were never charged for that before? I figured I'd reach out to the community on this prior to jumping to further conclusions.
-Brandon
Hi,
I'm not sure, if thats a stateside thing, but GTT started increasing the prices on customers that were out of contract to try and get them back into a long term contract.
For us that was the last straw, where we simply told them to take their IP transit and keep it. Cancelled all GTT connections and replaced them with a carrier, that doesn't try to screw their customer base.
Kind regards, Martin List-Petersen -- Airwire Ltd. - Ag Nascadh Pobail an Iarthair http://www.airwire.ie Phone: 091-395 000 Registered Office: Moy, Kinvara, Co. Galway, 091-395 000 - Registered in Ireland No. 508961
On 03/12/2018 14:01, Tom Beecher wrote:
"Cancelled all GTT connections and replaced them with a carrier, that doesn't try to screw their customer base."
Who is this magical unicorn? :)
Replaced that circuit with NTT. So far, very pleased with that. Kind regards, Martin List-Petersen Airwire Ltd.
On Mon, Dec 3, 2018 at 8:51 AM Martin List-Petersen <martin@airwire.ie> wrote:
On 02/12/2018 22:06, Brandon Wade via NANOG wrote:
We've been a GTT customer for several years and on our latest bill we now have a "Regulatory Recovery Surcharge" of almost 10% tacked on. We only purchase IP Transit services from them, nothing else, and have never had any fees tacked on top of our contracted agreed upon amount. Has anyone else ran into this? If this is a legit "surcharge" any idea of why we were never charged for that before? I figured I'd reach out to the community on this prior to jumping to further conclusions.
-Brandon
Hi,
I'm not sure, if thats a stateside thing, but GTT started increasing the prices on customers that were out of contract to try and get them back into a long term contract.
For us that was the last straw, where we simply told them to take their IP transit and keep it. Cancelled all GTT connections and replaced them with a carrier, that doesn't try to screw their customer base.
Kind regards, Martin List-Petersen -- Airwire Ltd. - Ag Nascadh Pobail an Iarthair http://www.airwire.ie Phone: 091-395 000 Registered Office: Moy, Kinvara, Co. Galway, 091-395 000 - Registered in Ireland No. 508961
-- Airwire Ltd. - Ag Nascadh Pobail an Iarthair http://www.airwire.ie Phone: 091-395 000 Registered Office: Moy, Kinvara, Co. Galway, 091-395 000 - Registered in Ireland No. 508961
There are quite a few not crappy vendors out there, regardless of my snark. NTT is definitely one of the better ones. Unfortunately, telecommunications billing is only slightly less complex than medical billing, and there are plenty of vendors that have made those decisions to invest in more financial engineering than technical since, as has been said, they can. On Mon, Dec 3, 2018 at 9:05 AM Martin List-Petersen <martin@airwire.ie> wrote:
On 03/12/2018 14:01, Tom Beecher wrote:
"Cancelled all GTT connections and replaced them with a carrier, that doesn't try to screw their customer base."
Who is this magical unicorn? :)
Replaced that circuit with NTT. So far, very pleased with that.
Kind regards, Martin List-Petersen Airwire Ltd.
On Mon, Dec 3, 2018 at 8:51 AM Martin List-Petersen <martin@airwire.ie> wrote:
On 02/12/2018 22:06, Brandon Wade via NANOG wrote:
We've been a GTT customer for several years and on our latest bill we now have a "Regulatory Recovery Surcharge" of almost 10% tacked on. We only purchase IP Transit services from them, nothing else, and have never had any fees tacked on top of our contracted agreed upon amount. Has anyone else ran into this? If this is a legit "surcharge" any idea of why we were never charged for that before? I figured I'd reach out
to
the community on this prior to jumping to further conclusions.
-Brandon
Hi,
I'm not sure, if thats a stateside thing, but GTT started increasing the prices on customers that were out of contract to try and get them back into a long term contract.
For us that was the last straw, where we simply told them to take their IP transit and keep it. Cancelled all GTT connections and replaced them with a carrier, that doesn't try to screw their customer base.
Kind regards, Martin List-Petersen -- Airwire Ltd. - Ag Nascadh Pobail an Iarthair http://www.airwire.ie Phone: 091-395 000 Registered Office: Moy, Kinvara, Co. Galway, 091-395 000 - Registered in Ireland No. 508961
-- Airwire Ltd. - Ag Nascadh Pobail an Iarthair http://www.airwire.ie Phone: 091-395 000 Registered Office: Moy, Kinvara, Co. Galway, 091-395 000 - Registered in Ireland No. 508961
We have CenturyLink, Cogent, NTT and Viatel in the mix for IP transit. CenturyLink and Cogent are unproblematic, unless you change something (like upgrading a circuit). Cogent will fix billing issues quickly, but they do crop up. CenturyLink is not very communicative. Can't fault the service, but their billing department is a mess. We've had Viatel for years without much issues. They are an european Tier 2. NTT only just enabled their PoP where we haul our backhaul from, so time will show. But they've been very proactive. We used to have PacketExchange, but left them because they were a mess. They were taken over by or merged with GTT eventually. We moved to Tiscali back then, which became TInet and then changed name 2 more times before they got swallowed up by GTT. So we ended up where we started .. including all the problems that came with it. Connectivity was solid enough, once you didn't have to deal with them. But when they increased our monthly pricing, which already was on the higher scale of what we pay in the mix ... we told them to go away. Kind regards, Martin List-Petersen Airwire Ltd. On 03/12/2018 14:11, Tom Beecher wrote:
There are quite a few not crappy vendors out there, regardless of my snark. NTT is definitely one of the better ones.
Unfortunately, telecommunications billing is only slightly less complex than medical billing, and there are plenty of vendors that have made those decisions to invest in more financial engineering than technical since, as has been said, they can.
On Mon, Dec 3, 2018 at 9:05 AM Martin List-Petersen <martin@airwire.ie> wrote:
On 03/12/2018 14:01, Tom Beecher wrote:
"Cancelled all GTT connections and replaced them with a carrier, that doesn't try to screw their customer base."
Who is this magical unicorn? :)
Replaced that circuit with NTT. So far, very pleased with that.
Kind regards, Martin List-Petersen Airwire Ltd.
On Mon, Dec 3, 2018 at 8:51 AM Martin List-Petersen <martin@airwire.ie> wrote:
On 02/12/2018 22:06, Brandon Wade via NANOG wrote:
We've been a GTT customer for several years and on our latest bill we now have a "Regulatory Recovery Surcharge" of almost 10% tacked on. We only purchase IP Transit services from them, nothing else, and have never had any fees tacked on top of our contracted agreed upon amount. Has anyone else ran into this? If this is a legit "surcharge" any idea of why we were never charged for that before? I figured I'd reach out
to
the community on this prior to jumping to further conclusions.
-Brandon
Hi,
I'm not sure, if thats a stateside thing, but GTT started increasing the prices on customers that were out of contract to try and get them back into a long term contract.
For us that was the last straw, where we simply told them to take their IP transit and keep it. Cancelled all GTT connections and replaced them with a carrier, that doesn't try to screw their customer base.
Kind regards, Martin List-Petersen -- Airwire Ltd. - Ag Nascadh Pobail an Iarthair http://www.airwire.ie Phone: 091-395 000 Registered Office: Moy, Kinvara, Co. Galway, 091-395 000 - Registered in Ireland No. 508961
-- Airwire Ltd. - Ag Nascadh Pobail an Iarthair http://www.airwire.ie Phone: 091-395 000 Registered Office: Moy, Kinvara, Co. Galway, 091-395 000 - Registered in Ireland No. 508961
-- Airwire Ltd. - Ag Nascadh Pobail an Iarthair http://www.airwire.ie Phone: 091-395 000 Registered Office: Moy, Kinvara, Co. Galway, 091-395 000 - Registered in Ireland No. 508961
participants (15)
-
bob evans -
Brandon Wade -
Chris Adams -
Clayton Zekelman -
Eric Dugas -
James R Cutler -
Jason Hellenthal -
K MEKKAOUI -
Martin List-Petersen -
Matt Harris -
Mike Hammett -
Owen DeLong -
Paul Stewart -
Tom Beecher -
William Herrin