HE.NET Contact / Outage
Hi Everyone, We experienced a pretty bad HE.NET <http://he.net/> outage on Friday, May 31st where fiber/BGP were up on our side out of LAX and our route advertisements where forwarded to public ASs; however packets stalled midway in the HE network. Urgent calls to their NOC escalating in the morning fell on death ears, with replies like "Senior techs aren't available until later in the day". Can anyone on the list from HE reach out to me directly on the issue Sincerely, David Deutsch Televergence CTO 646-502-4010
We had a similar issue at 5AM Pacific time in Ashburn VA. They blamed it on a software bug and disabled that feature. We had another outage at the same time a week before also. They blamed it on a route table corruption that time. On Mon, Jun 3, 2019 at 10:06 AM David Deutsch <ddeutsch@televergence.com> wrote:
Hi Everyone,
We experienced a pretty bad HE.NET <http://he.net/> outage on Friday, May 31st where fiber/BGP were up on our side out of LAX and our route advertisements where forwarded to public ASs; however packets stalled midway in the HE network.
Urgent calls to their NOC escalating in the morning fell on death ears, with replies like "Senior techs aren't available until later in the day".
Can anyone on the list from HE reach out to me directly on the issue
Sincerely, David Deutsch Televergence CTO 646-502-4010
We had an issue in NY as well and they blamed a router in ASH as well. Our solution was to route away. On Mon, Jun 3, 2019 at 2:11 PM Jared Geiger <jared@compuwizz.net> wrote:
We had a similar issue at 5AM Pacific time in Ashburn VA. They blamed it on a software bug and disabled that feature.
We had another outage at the same time a week before also. They blamed it on a route table corruption that time.
On Mon, Jun 3, 2019 at 10:06 AM David Deutsch <ddeutsch@televergence.com> wrote:
Hi Everyone,
We experienced a pretty bad HE.NET <http://he.net/> outage on Friday, May 31st where fiber/BGP were up on our side out of LAX and our route advertisements where forwarded to public ASs; however packets stalled midway in the HE network.
Urgent calls to their NOC escalating in the morning fell on death ears, with replies like "Senior techs aren't available until later in the day".
Can anyone on the list from HE reach out to me directly on the issue
Sincerely, David Deutsch Televergence CTO 646-502-4010
We use HE transit here in California from multiple pops for the last 7+ years and I can only think of one outage ever On Mon, Jun 3, 2019 at 11:16 AM Dovid Bender <dovid@telecurve.com> wrote:
We had an issue in NY as well and they blamed a router in ASH as well. Our solution was to route away.
On Mon, Jun 3, 2019 at 2:11 PM Jared Geiger <jared@compuwizz.net> wrote:
We had a similar issue at 5AM Pacific time in Ashburn VA. They blamed it on a software bug and disabled that feature.
We had another outage at the same time a week before also. They blamed it on a route table corruption that time.
On Mon, Jun 3, 2019 at 10:06 AM David Deutsch <ddeutsch@televergence.com> wrote:
Hi Everyone,
We experienced a pretty bad HE.NET <http://he.net/> outage on Friday, May 31st where fiber/BGP were up on our side out of LAX and our route advertisements where forwarded to public ASs; however packets stalled midway in the HE network.
Urgent calls to their NOC escalating in the morning fell on death ears, with replies like "Senior techs aren't available until later in the day".
Can anyone on the list from HE reach out to me directly on the issue
Sincerely, David Deutsch Televergence CTO 646-502-4010
We go through waves. Stable for months, then rocky for a month, then stable, then rocky. We buy full transit from them, so have contemplated switching to peering only to reduce the issues. On Mon, Jun 3, 2019 at 2:22 PM TJ Trout <tj@pcguys.us> wrote:
We use HE transit here in California from multiple pops for the last 7+ years and I can only think of one outage ever
On Mon, Jun 3, 2019 at 11:16 AM Dovid Bender <dovid@telecurve.com> wrote:
We had an issue in NY as well and they blamed a router in ASH as well. Our solution was to route away.
On Mon, Jun 3, 2019 at 2:11 PM Jared Geiger <jared@compuwizz.net> wrote:
We had a similar issue at 5AM Pacific time in Ashburn VA. They blamed it on a software bug and disabled that feature.
We had another outage at the same time a week before also. They blamed it on a route table corruption that time.
On Mon, Jun 3, 2019 at 10:06 AM David Deutsch <ddeutsch@televergence.com> wrote:
Hi Everyone,
We experienced a pretty bad HE.NET <http://he.net/> outage on Friday, May 31st where fiber/BGP were up on our side out of LAX and our route advertisements where forwarded to public ASs; however packets stalled midway in the HE network.
Urgent calls to their NOC escalating in the morning fell on death ears, with replies like "Senior techs aren't available until later in the day".
Can anyone on the list from HE reach out to me directly on the issue
Sincerely, David Deutsch Televergence CTO 646-502-4010
participants (4)
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David Deutsch -
Dovid Bender -
Jared Geiger -
TJ Trout