Greetings, Does anyone know who I could contact at Verizon Wireless regarding mis-routing one of my NXX blocks? Off list responses are fine. Thanks, -- Tom Pipes Essex Telcom Inc
----- Original Message -----
From: "Tom Pipes" <tom.pipes@t6mail.com>
Does anyone know who I could contact at Verizon Wireless regarding mis-routing one of my NXX blocks?
Amazingly, customer service might be useful. I once called Sprint/Nextel to tell them that my Nextel phone couldn't call the broadcast call-in number for NPR's Talk of the Nation... and it was fixed in about 2 days. That was an 800 number, but I suspect the same principle applies. Have 4 or 5 employees who have VZW service call and report an inability to reach multiple specific -- and different -- numbers in your block, assuming you don't turn up anyone in their Translations group here. You might try the Outages list too; it's membership isn't, I don't think, a strict subset of NANOG's. Cheers, -- jra
I ended up calling 611 on my Verizon phone and they were extremely nice and tried to help, but were unable to take it any further due the the fact that the call appears to route properly. The problem is that the call does route, but to the wrong switch in the wrong LATA and then routes over failover ISUP trunks. The rep tried to escalate it and reported back that there was nothing they could do because the call routes successfully. She agreed that it was going to be very difficult for me to get that to pass through the layers of support. It's very sad that this has to be so complicated. Thanks for the suggestions, Tom On Wed, Apr 27, 2011 at 11:19 AM, Tom Pipes <tom.pipes@t6mail.com> wrote:
Greetings,
Does anyone know who I could contact at Verizon Wireless regarding mis-routing one of my NXX blocks?
Off list responses are fine.
Thanks,
-- Tom Pipes Essex Telcom Inc
----- Original Message -----
From: "Tom Pipes" <tom.pipes@t6mail.com>
I ended up calling 611 on my Verizon phone and they were extremely nice and tried to help, but were unable to take it any further due the the fact that the call appears to route properly. The problem is that the call does route, but to the wrong switch in the wrong LATA and then routes over failover ISUP trunks. The rep tried to escalate it and reported back that there was nothing they could do because the call routes successfully. She agreed that it was going to be very difficult for me to get that to pass through the layers of support.
It's very sad that this has to be so complicated.
Oh. You're "fixing it". You're gonna have to break it, Tom, to get them to fix it. Sorry. "Be liberal in what you accept" is fine for operations, but not for debugging. If necessary, set up test numbers, and nullroute just those 10Ds in the "wrong" destination switch, so that you don't tail-end failover them, and then use *those*. Half a dozen or more, and don't make them look like test numbers. Cheers, -- jra
Have you tried looking for a Verizon routing or translations contact in the LERG? This is the official way. -Scott -----Original Message----- From: Tom Pipes [mailto:tom.pipes@t6mail.com] Sent: Wednesday, April 27, 2011 4:43 PM To: nanog@nanog.org Subject: Re: Carrier Contact I ended up calling 611 on my Verizon phone and they were extremely nice and tried to help, but were unable to take it any further due the the fact that the call appears to route properly. The problem is that the call does route, but to the wrong switch in the wrong LATA and then routes over failover ISUP trunks. The rep tried to escalate it and reported back that there was nothing they could do because the call routes successfully. She agreed that it was going to be very difficult for me to get that to pass through the layers of support. It's very sad that this has to be so complicated. Thanks for the suggestions, Tom On Wed, Apr 27, 2011 at 11:19 AM, Tom Pipes <tom.pipes@t6mail.com> wrote:
Greetings,
Does anyone know who I could contact at Verizon Wireless regarding mis-routing one of my NXX blocks?
Off list responses are fine.
Thanks,
-- Tom Pipes Essex Telcom Inc
Curious to what it says in the LERG about your switches & NXX's, too. Are your trunks directly connected to VZW's switches or through another carrier? I've had trouble in the past with calls failing to VZW. Their repair organization was less than helpful until we called the the local switch tech who got it fixed. On Apr 27, 2011, at 1816, Scott Berkman wrote:
Have you tried looking for a Verizon routing or translations contact in the LERG? This is the official way.
-Scott
-----Original Message----- From: Tom Pipes [mailto:tom.pipes@t6mail.com] Sent: Wednesday, April 27, 2011 4:43 PM To: nanog@nanog.org Subject: Re: Carrier Contact
I ended up calling 611 on my Verizon phone and they were extremely nice and tried to help, but were unable to take it any further due the the fact that the call appears to route properly. The problem is that the call does route, but to the wrong switch in the wrong LATA and then routes over failover ISUP trunks. The rep tried to escalate it and reported back that there was nothing they could do because the call routes successfully. She agreed that it was going to be very difficult for me to get that to pass through the layers of support.
It's very sad that this has to be so complicated.
Thanks for the suggestions,
Tom
On Wed, Apr 27, 2011 at 11:19 AM, Tom Pipes <tom.pipes@t6mail.com> wrote:
Greetings,
Does anyone know who I could contact at Verizon Wireless regarding mis-routing one of my NXX blocks?
Off list responses are fine.
Thanks,
-- Tom Pipes Essex Telcom Inc
I just wanted to pass on a huge thanks to the members of this list who gave suggestions, and ultimately VZW's LERG Contact and the tech who contacted me this morning and got the routing translation fixed. It once again proves how valuable Nanog list membership can be in identifying the appropriate contacts for a Carrier and resolving technical issues. Sincerely, Tom Pipes Essex Telcom On Wed, Apr 27, 2011 at 11:19 AM, Tom Pipes <tom.pipes@t6mail.com> wrote:
Greetings,
Does anyone know who I could contact at Verizon Wireless regarding mis-routing one of my NXX blocks?
Off list responses are fine.
Thanks,
-- Tom Pipes Essex Telcom Inc
participants (4)
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Andrew Carey -
Jay Ashworth -
Scott Berkman -
Tom Pipes