reporting physical plant damage to AT&T?
there's a pacific telephone j-box at the edge of a parking lot in san mateo california that's been hit by a car hard enough to spring the door open. the copper punchdowns are now freely and publically accessible. i think it's not pac tel or pac bell or sbc any more, so what i need is to know how to tell AT&T that they've got a physical plant problem that will soon be customer affecting, especially with the weather like it is. there was a call-before- you-dig sticker on it so i called that number and they said it wasn't their problem. i'm trying to do the right thing by asking AT&T to make it so if i google for "report damage to at&t" it will give a useful result. meanwhile if someone from at&t asks me i will tell them the road address of the box. (i am not an at&t customer and calling 1-800-CALL-ATT did me no good at all.)
Paul, This may help you: remarks: AT&T Global Webhosting Managed Operations phone: +18882912750 phone: +6567772357 remarks: Select option 2, 2 abuse-mailbox: abuse@attglobal.net <http://www.db.ripe.net/whois?searchtext=abuse@attglobal.net&inverse_attrib utes=abuse-mailbox&form_type=simple> AT&T has been notoriously unclear of their contact numbers. Warren Bailey | RF Engineer General Communication, Inc. 2550 Denali St. Suite 700 Anchorage, AK 99503 907.868.5911 desk 907.903.5410 mobile 907.947.7616 followme http://www.gci.com On 11/25/10 12:14 PM, "Paul Vixie" <vixie@isc.org> wrote:
there's a pacific telephone j-box at the edge of a parking lot in san mateo california that's been hit by a car hard enough to spring the door open. the copper punchdowns are now freely and publically accessible. i think it's not pac tel or pac bell or sbc any more, so what i need is to know how to tell AT&T that they've got a physical plant problem that will soon be customer affecting, especially with the weather like it is. there was a call-before- you-dig sticker on it so i called that number and they said it wasn't their problem. i'm trying to do the right thing by asking AT&T to make it so if i google for "report damage to at&t" it will give a useful result. meanwhile if someone from at&t asks me i will tell them the road address of the box.
(i am not an at&t customer and calling 1-800-CALL-ATT did me no good at all.)
From: Paul Vixie <vixie@isc.org> Date: Thu, 25 Nov 2010 21:14:45 +0000
there's a pacific telephone j-box at the edge of a parking lot in san mateo california that's been hit by a car hard enough to spring the door open. the copper punchdowns are now freely and publically accessible. i think it's not pac tel or pac bell or sbc any more, so what i need is to know how to tell AT&T that they've got a physical plant problem that will soon be customer affecting, especially with the weather like it is. there was a call-before- you-dig sticker on it so i called that number and they said it wasn't their problem. i'm trying to do the right thing by asking AT&T to make it so if i google for "report damage to at&t" it will give a useful result. meanwhile if someone from at&t asks me i will tell them the road address of the box.
(i am not an at&t customer and calling 1-800-CALL-ATT did me no good at all.)
Have you tried 611 (from an AT&T land-line phone)? The menus are horrid, but you should finally get to a human. -- R. Kevin Oberman, Network Engineer Energy Sciences Network (ESnet) Ernest O. Lawrence Berkeley National Laboratory (Berkeley Lab) E-mail: oberman@es.net Phone: +1 510 486-8634 Key fingerprint:059B 2DDF 031C 9BA3 14A4 EADA 927D EBB3 987B 3751
On Nov 25, 2010, at 2:11 PM, Kevin Oberman wrote:
Have you tried 611 (from an AT&T land-line phone)?
Many people don't have one. I haven't had one for over 12 years now, nor have any of my employers for the last 8 years. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On 01/05/2011 09:11 AM, Jo Rhett wrote:
On Nov 25, 2010, at 2:11 PM, Kevin Oberman wrote:
Have you tried 611 (from an AT&T land-line phone)?
Many people don't have one. I haven't had one for over 12 years now, nor have any of my employers for the last 8 years.
They have an 877 number that routes to the same people. I was at a client and they were having some sort of telco emergency and obtained the number as part of the resolution process. Here it is: from http://www.att.com/gen/general?pid=1603 Repair Service 1-866-346-1168 or 611 within state 24 hours a day, 7 days a week It's amazing how many people don't know about 611. It's the fastest way to reach clued/capable of paging clued people.
- -- Charles N Wyble (charles@knownelement.com) Systems craftsman for the stars http://www.knownelement.com Mobile: 626 539 4344 Office: 310 929 8793 -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQIcBAEBAgAGBQJNJK1KAAoJEMvvG/TyLEAtWVgP/3jB6bEu3s7whO1ONHDedJYr NVurhbgNu3EZkbzffXb/NLT2OhfIZNPwAYD0P1H7D8KbZRo3fd+OX8f1q2ys/1G4 /3WV2gEyny9K7GJ8xnK6o7oFnaKc0SXVEk/0T4rHZhAsm5Gpjym42ecAbIf40CZr 63TovwrYUOambFY05Do6UWnkzFGghESwWjQyZKJ3YcQ9upwUBgRQ/uYnGL7MqPDR sr31DjzvtX7woAS1ZC4yH7s4QJ+YnURkgcEfMsDNOGqlak47T53JEgE/YaUp8oQp kxw5ppijLN2xmjQMGfzErDuGVlGpGxJq6bWDNLSQnEXZ3MK56DdnhjUfPYKFiBtj qr/C9GW+16uSlcwIFSvl6EOxoiLkqnQ4QW5py2+D0o9P2K0BMkVluNu+9N0ledp7 9NJSV6WaJEJQnOn6AWEBrpwQPeys5VJksac3eAmqB8ftFus8JeYKGiJSlwSAqP0S EVWn3Z/sSVwcIF1rEzR0bR8ha7AX6eZctcXV1cXETsATwf4nKmr9hiq2qB1nW6bU yAJIluvrBoHxZ8ZkbbtHN5VC+E/mdLJiLcs77+e+0kweh+AFzAQ5/rwNl9iHLGjz ZO6y9xp9novJEHrVWIyYw/Dy7WVlw8o+od3S5bmfjEe3+3hIPCeOfOd1CuevVNaX gEKSu2SK41HRhBxeg+OL =oIB0 -----END PGP SIGNATURE-----
----- Original Message -----
From: "Jo Rhett" <jrhett@netconsonance.com>
On Nov 25, 2010, at 2:11 PM, Kevin Oberman wrote:
Have you tried 611 (from an AT&T land-line phone)?
Many people don't have one. I haven't had one for over 12 years now, nor have any of my employers for the last 8 years.
For what its worth, I *have* tried reporting outside plant damage in GTE FL to Verizon; it's impossible to find anyone who has any clue WTF you're talking about. I call my ex-boss's son, who works there, and ask him to pass it along to his dispatcher as something *he's* seen. Cheers, -- jr 'I realize this doesn't scale' a
Paul, Try calling 1-800-332-1321. It is a general repair number for POTS and DSX circuits. They are clueful, and if they aren't the right people to call, they will likely be able to point you in the right direction. Sincerely, Bobby Glover Director of Information Services South Valley Internet -----Original message----- From: Paul Vixie <vixie@isc.org> To: nanog@merit.edu Sent: 2010 Nov, Thu, 25 21:38:18 GMT+00:00 Subject: reporting physical plant damage to AT&T? there's a pacific telephone j-box at the edge of a parking lot in san mateo california that's been hit by a car hard enough to spring the door open. the copper punchdowns are now freely and publically accessible. i think it's not pac tel or pac bell or sbc any more, so what i need is to know how to tell AT&T that they've got a physical plant problem that will soon be customer affecting, especially with the weather like it is. there was a call-before- you-dig sticker on it so i called that number and they said it wasn't their problem. i'm trying to do the right thing by asking AT&T to make it so if i google for "report damage to at&t" it will give a useful result. meanwhile if someone from at&t asks me i will tell them the road address of the box. (i am not an at&t customer and calling 1-800-CALL-ATT did me no good at all.)
From: "Robert Glover"<robertg@garlic.com> Date: Thu, 25 Nov 2010 15:02:42 -0800
Try calling 1-800-332-1321. It is a general repair number for POTS and DSX circuits. They are clueful, and if they aren't the right people to call, they will likely be able to point you in the right direction.
thanks, that did it. i tried every other 800 and 866 number folks could send me and this was the first one that i tried that was answered by a human (in st louis) who then transferred me to a call center in california who asked me my circuit number but then took my report anyway. nice folks. i think all of us who place infrastructure in places away from our offices should label them clearly as to who to call if they get hit by cars, or if not that, make sure google will tell observers how to find us.
On Thu, 25 Nov 2010, Paul Vixie wrote:
i think all of us who place infrastructure in places away from our offices should label them clearly as to who to call if they get hit by cars, or if not that, make sure google will tell observers how to find us.
Indeed, and along those lines, try to make sure those numbers stay active through corporate evolution, acquisitions, etc. If I dig (no pun intended) around enough, I'm sure I can find some boxes with dead "For trouble, call..." numbers. That isn't always possible, and some companies are notorious for having 237 different numbers to call depending on what you need, but it's probably a lot cheaper to continue operating a backwater 800 number than it would be to dispatch techs to re-label field equipment. I hope everyone stateside is having a good and quiet Thanksgiving :) jms
Our fiber optic system is on every maritime map in existence, along with our Network Operations Control Center's phone number. We still get the occasional oops from a rouge fisherman who decides his net must be caught on something else. Unfortunately, as they say - You can't fix stupid. And just as a side note, AT&T should send you a check. I do not doubt they would have spent hours and hours trying to troubleshoot circuits somewhere scratching their heads all Thanksgiving evening. Consider yourself one of the rare ones, because I know we rarely (read: Not, Ever) get calls from concerned customers about Ped's being knocked over. If anything it's a guy sitting in a backhoe wondering what that there black wire is doin' in his yard. Have a good Thanksgiving. :) //warren Warren Bailey | RF Engineer General Communication, Inc. 2550 Denali St. Suite 700 Anchorage, AK 99503 907.868.5911 desk 907.903.5410 mobile 907.947.7616 followme http://www.gci.com On 11/25/10 2:58 PM, "Paul Vixie" <vixie@isc.org> wrote:
From: "Robert Glover"<robertg@garlic.com> Date: Thu, 25 Nov 2010 15:02:42 -0800
Try calling 1-800-332-1321. It is a general repair number for POTS and DSX circuits. They are clueful, and if they aren't the right people to call, they will likely be able to point you in the right direction.
thanks, that did it. i tried every other 800 and 866 number folks could send me and this was the first one that i tried that was answered by a human (in st louis) who then transferred me to a call center in california who asked me my circuit number but then took my report anyway. nice folks.
i think all of us who place infrastructure in places away from our offices should label them clearly as to who to call if they get hit by cars, or if not that, make sure google will tell observers how to find us.
participants (8)
-
Charles N Wyble -
Jay Ashworth -
Jo Rhett -
Justin M. Streiner -
Kevin Oberman -
Paul Vixie -
Robert Glover -
Warren Bailey