NetSol: Oops. We goofed. Why they didn't clarify this when Brent queried them is unclear; I infer (but cannot, of course, prove) backpedaling. Cheers, -- jra ----- Forwarded Message -----

From: "PRIVACY Forum mailing list" <privacy@vortex.com> To: privacy-list@vortex.com Sent: Wednesday, January 22, 2014 5:44:11 PM Subject: [ PRIVACY Forum ] Network Solutions/Web.com apologizes for email about credit card charges Network Solutions/Web.com apologizes for email about credit card charges

I just got off the phone with the COO, CTO, and others from Network Solutions/Web.com, regarding today's furor over an email suggesting an almost $2K charge for a new domain security program unless the addressee opted out.

They are apologetic about the email, which they say mischaracterized the program aimed at the top 1% of their customers, and assert that nobody would have been charged that fee without affirmatively agreeing to enter the program -- irrespective of what the email appeared to be saying.

I also took the opportunity to discuss other aspects of their email notifications, such as those WHOIS confirmation notices I received a few days ago, that looked for all the world like phishing attempts.

All other aspects of today's story aside, I think it's more clear than ever that messaging really matters.

My thanks to Network Solutions/Web.com for taking the time to discuss these issues with me directly.

--Lauren-- Lauren Weinstein (lauren@vortex.com): http://www.vortex.com/lauren Co-Founder: People For Internet Responsibility: http://www.pfir.org/pfir-info Founder: - Network Neutrality Squad: http://www.nnsquad.org - PRIVACY Forum: http://www.vortex.com/privacy-info Member: ACM Committee on Computers and Public Policy Lauren's Blog: http://lauren.vortex.com Google+: http://google.com/+LaurenWeinstein Twitter: http://twitter.com/laurenweinstein Tel: +1 (818) 225-2800 / Skype: vortex.com

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