Thank you, The IP of his gateway is 65.29.110.132 - as you can see it's having horrible ping times to go a few city blocks (56ms) in addition to the horrid drops. I believe several tickets have been opened for his address too, 1718 Leland Ave. Lima, OH 45805 Thank you! -Austin [cid:53d8905f-681a-4dfd-819e-ab68644238fd] ________________________________ From: NOC.AUS.NATL.BBN <NOC.AUS.NATL.BBN@charter.com> Sent: Tuesday, February 7, 2023 5:03 PM To: Austin Ayers <austin@coretransit.net>; nanog@nanog.org <nanog@nanog.org> Cc: NOC.AUS.NATL.BBN <NOC.AUS.NATL.BBN@charter.com> Subject: [EXTERNAL]INC000026031132 RE: Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss All ​ I opened INC000026031132 for our CBO-CSC team to review Thank you, James Wynn | Network Engineer III | Austin NOC 866.248.7662 option 2 option 5 [cid:image001.png@01D93B0D.995D1C10] 13620-A North FM 620, Suite 200 | Austin, TX 78717 From: Austin Ayers <austin@coretransit.net> Sent: Tuesday, February 7, 2023 3:53 PM To: nanog@nanog.org Cc: NOC.AUS.NATL.BBN <NOC.AUS.NATL.BBN@charter.com> Subject: [EXTERNAL] Re: Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss CAUTION: The e-mail below is from an external source. Please exercise caution before opening attachments, clicking links, or following guidance. [cid:image002.jpg@01D93B0D.995D1C10] [cid:image003.png@01D93B0D.995D1C10] ________________________________ From: Austin Ayers Sent: Tuesday, February 7, 2023 4:46 PM To: nanog@nanog.org<mailto:nanog@nanog.org> <nanog@nanog.org<mailto:nanog@nanog.org>> Cc: NOC.AUS.NATL.BBN@charter.com<mailto:NOC.AUS.NATL.BBN@charter.com> <NOC.AUS.NATL.BBN@charter.com<mailto:NOC.AUS.NATL.BBN@charter.com>> Subject: Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss Hello all, One of my NetOps engineers resides in Lima, Ohio and they are receiving terrible bufferbloat, packet loss, and random disconnects. I have been pinging 24.33.160.213 (Lima, OH Spectrum/Chart Node) and it's rejecting a ton of packets. This has been going on for weeks. Node having problems: lag-1.limaohid01h.netops.charter.com NOC seems like they don't care, same with OSP in the field. There is no reason why this hop (#13) should have up to 613ms ping times. Thank you, Austin [cid:image003.png@01D93B0D.995D1C10] The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited.