Thank you,

The IP of his gateway is 65.29.110.132 - as you can see it's having horrible ping times to go a few city blocks (56ms) in addition to the horrid drops.

I believe several tickets have been opened for his address too, 1718 Leland Ave. Lima, OH 45805

Thank you!
-Austin


From: NOC.AUS.NATL.BBN <NOC.AUS.NATL.BBN@charter.com>
Sent: Tuesday, February 7, 2023 5:03 PM
To: Austin Ayers <austin@coretransit.net>; nanog@nanog.org <nanog@nanog.org>
Cc: NOC.AUS.NATL.BBN <NOC.AUS.NATL.BBN@charter.com>
Subject: [EXTERNAL]INC000026031132 RE: Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss
 

All 

​

I opened INC000026031132 for our CBO-CSC team to review

 

Thank you, 

 

 

James Wynn | Network Engineer III  |  Austin NOC  866.248.7662 option 2 option 5

 

 

 

13620-A North FM 620, Suite 200 | Austin, TX  78717

 

From: Austin Ayers <austin@coretransit.net>
Sent: Tuesday, February 7, 2023 3:53 PM
To: nanog@nanog.org
Cc: NOC.AUS.NATL.BBN <NOC.AUS.NATL.BBN@charter.com>
Subject: [EXTERNAL] Re: Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss

 

CAUTION: The e-mail below is from an external source. Please exercise caution before opening attachments, clicking links, or following guidance.

 

From: Austin Ayers
Sent: Tuesday, February 7, 2023 4:46 PM
To: nanog@nanog.org <nanog@nanog.org>
Cc: NOC.AUS.NATL.BBN@charter.com <NOC.AUS.NATL.BBN@charter.com>
Subject: Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss

 

Hello all,

 

One of my NetOps engineers resides in Lima, Ohio and they are receiving terrible bufferbloat, packet loss, and random disconnects.

 

I have been pinging 24.33.160.213 (Lima, OH Spectrum/Chart Node) and it's rejecting a ton of packets. This has been going on for weeks.

 

Node having problems: lag-1.limaohid01h.netops.charter.com

 

NOC seems like they don't care, same with OSP in the field.

 

There is no reason why this hop (#13) should have up to 613ms ping times. 

 

Thank you,

Austin

 

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