Captive portal for suspended accounts
We are a combination fiber and fixed wireless ISP with around 20k subscribers. Management is wanting to develop something along the lines of a captive portal for suspended accounts such that those customers are forced to a portal that allows them to make payment and get reactivated. This is a common thing for a cafe wifi hotspot or something, but has anyone here attempted to do it at this kind of scale who would be willing to share their experiences? If someone has successfully done this, I would love to pick your brain a bit to understand how you accomplished it. Thanks much. -- *Steve Saner* | Senior Network Engineer ideatek INTERNET FREEDOM™ FOR ALL 316-640-8715 ext. 4005 | 111 Old Mill St., Buhler KS,67522 | <http://ideatek.com/>ideatek.com This email transmission and any documents, files or previous email messages attached to it may contain confidential information. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you are not or believe you may not be the intended recipient, please advise the sender immediately by return email or by calling 620.543.5026. Then, please take all steps necessary to permanently delete the email and all attachments from your computer system. No trees were affected by this transmission – though a few billion photons were mildly inconvenienced.
Steve, a captive portal for DCMA, billing and various other purposes is very common. I would say it is almost a requirement for modern ISPs. How it is done depends on vendors and such but you simply redirect customers to a portal network based on an identifier like a MAC or Circuit. On Mon, Sep 11, 2023 at 7:59 AM Steve Saner via NANOG <nanog@nanog.org> wrote:
We are a combination fiber and fixed wireless ISP with around 20k subscribers.
Management is wanting to develop something along the lines of a captive portal for suspended accounts such that those customers are forced to a portal that allows them to make payment and get reactivated.
This is a common thing for a cafe wifi hotspot or something, but has anyone here attempted to do it at this kind of scale who would be willing to share their experiences? If someone has successfully done this, I would love to pick your brain a bit to understand how you accomplished it.
Thanks much.
--
*Steve Saner* | Senior Network Engineer
ideatek INTERNET FREEDOM™ FOR ALL
316-640-8715 ext. 4005 | 111 Old Mill St., Buhler KS,67522 | <http://ideatek.com/>ideatek.com
This email transmission and any documents, files or previous email messages attached to it may contain confidential information. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you are not or believe you may not be the intended recipient, please advise the sender immediately by return email or by calling 620.543.5026. Then, please take all steps necessary to permanently delete the email and all attachments from your computer system. No trees were affected by this transmission – though a few billion photons were mildly inconvenienced.
-- - Andrew "lathama" Latham -
Comcast walled garden is a good starting point to Google - there’s even an rfc This is to quarantine malicious customers rather than billing defaulters but well, much the same effect --srs ________________________________ From: NANOG <nanog-bounces+ops.lists=gmail.com@nanog.org> on behalf of Steve Saner via NANOG <nanog@nanog.org> Sent: Monday, September 11, 2023 7:24:22 PM To: NANOG list <nanog@nanog.org> Subject: Captive portal for suspended accounts We are a combination fiber and fixed wireless ISP with around 20k subscribers. Management is wanting to develop something along the lines of a captive portal for suspended accounts such that those customers are forced to a portal that allows them to make payment and get reactivated. This is a common thing for a cafe wifi hotspot or something, but has anyone here attempted to do it at this kind of scale who would be willing to share their experiences? If someone has successfully done this, I would love to pick your brain a bit to understand how you accomplished it. Thanks much. -- Steve Saner | Senior Network Engineer ideatek INTERNET FREEDOM™ FOR ALL 316-640-8715 ext. 4005 | 111 Old Mill St., Buhler KS,67522 | <http://ideatek.com/> ideatek.com<http://ideatek.com/> This email transmission and any documents, files or previous email messages attached to it may contain confidential information. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you are not or believe you may not be the intended recipient, please advise the sender immediately by return email or by calling 620.543.5026. Then, please take all steps necessary to permanently delete the email and all attachments from your computer system. No trees were affected by this transmission – though a few billion photons were mildly inconvenienced.
Im hearing something similar to "when I don't pay my bill" direct customer to portal allowing them to rectify that themself rather than support staff. The kindest experience ive had with hat is spectrum in my area and charter communications. Would that be what you are after ?
On Sep 11, 2023, at 08:54, Steve Saner via NANOG <nanog@nanog.org> wrote:
We are a combination fiber and fixed wireless ISP with around 20k subscribers.
Management is wanting to develop something along the lines of a captive portal for suspended accounts such that those customers are forced to a portal that allows them to make payment and get reactivated.
This is a common thing for a cafe wifi hotspot or something, but has anyone here attempted to do it at this kind of scale who would be willing to share their experiences? If someone has successfully done this, I would love to pick your brain a bit to understand how you accomplished it.
Thanks much.
--
Steve Saner | Senior Network Engineer ideatek INTERNET FREEDOM™ FOR ALL 316-640-8715 ext. 4005 | 111 Old Mill St., Buhler KS,67522 | ideatek.com
This email transmission and any documents, files or previous email messages attached to it may contain confidential information. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you are not or believe you may not be the intended recipient, please advise the sender immediately by return email or by calling 620.543.5026. Then, please take all steps necessary to permanently delete the email and all attachments from your computer system. No trees were affected by this transmission – though a few billion photons were mildly inconvenienced.
-- J. Hellenthal "You think it's the living who will have ultimate judgement over you because the dead will have no claim over your soul. But you may be mistaken.*"
Yes, that is exactly the desire. On Mon, Sep 11, 2023 at 11:03 AM J. Hellenthal <jhellenthal@dataix.net> wrote:
Im hearing something similar to "when I don't pay my bill" direct customer to portal allowing them to rectify that themself rather than support staff.
The kindest experience ive had with hat is spectrum in my area and charter communications. Would that be what you are after ?
On Sep 11, 2023, at 08:54, Steve Saner via NANOG <nanog@nanog.org> wrote:
We are a combination fiber and fixed wireless ISP with around 20k subscribers.
Management is wanting to develop something along the lines of a captive portal for suspended accounts such that those customers are forced to a portal that allows them to make payment and get reactivated.
This is a common thing for a cafe wifi hotspot or something, but has anyone here attempted to do it at this kind of scale who would be willing to share their experiences? If someone has successfully done this, I would love to pick your brain a bit to understand how you accomplished it.
Thanks much.
--
Steve Saner | Senior Network Engineer ideatek INTERNET FREEDOM™ FOR ALL 316-640-8715 ext. 4005 | 111 Old Mill St., Buhler KS,67522 | ideatek.com
This email transmission and any documents, files or previous email messages attached to it may contain confidential information. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you are not or believe you may not be the intended recipient, please advise the sender immediately by return email or by calling 620.543.5026. Then, please take all steps necessary to permanently delete the email and all attachments from your computer system. No trees were affected by this transmission – though a few billion photons were mildly inconvenienced.
--
J. Hellenthal
"You think it's the living who will have ultimate judgement over you because the dead will have no claim over your soul. But you may be mistaken.*"
-- Steve Saner | Senior Network Engineer ideatek INTERNET FREEDOM FOR ALL Cell: 316-640-8715 | 111 Old Mill Lane, Buhler, KS 67522 | ideatek.com <http://www.ideatek.com/> This email transmission and any documents, files or previous email messages attached to it may contain confidential information. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you are not or believe you may not be the intended recipient, please advise the sender immediately by return email or by calling 620.543.5026. Then, please take all steps necessary to permanently delete the email and all attachments from your computer system. No trees were affected by this transmission – though a few billion photons were mildly inconvenienced.
Steve, It looks like you're using Sonar for billing. That has the feature built in. On Mon, Sep 11, 2023 at 12:20 PM Steve Saner via NANOG <nanog@nanog.org> wrote:
Yes, that is exactly the desire.
On Mon, Sep 11, 2023 at 11:03 AM J. Hellenthal <jhellenthal@dataix.net> wrote:
Im hearing something similar to "when I don't pay my bill" direct customer to portal allowing them to rectify that themself rather than support staff.
The kindest experience ive had with hat is spectrum in my area and charter communications. Would that be what you are after ?
On Sep 11, 2023, at 08:54, Steve Saner via NANOG <nanog@nanog.org> wrote:
We are a combination fiber and fixed wireless ISP with around 20k subscribers.
Management is wanting to develop something along the lines of a captive portal for suspended accounts such that those customers are forced to a portal that allows them to make payment and get reactivated.
This is a common thing for a cafe wifi hotspot or something, but has anyone here attempted to do it at this kind of scale who would be willing to share their experiences? If someone has successfully done this, I would love to pick your brain a bit to understand how you accomplished it.
Thanks much.
--
Steve Saner | Senior Network Engineer ideatek INTERNET FREEDOM™ FOR ALL 316-640-8715 ext. 4005 | 111 Old Mill St., Buhler KS,67522 | ideatek.com
This email transmission and any documents, files or previous email messages attached to it may contain confidential information. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you are not or believe you may not be the intended recipient, please advise the sender immediately by return email or by calling 620.543.5026. Then, please take all steps necessary to permanently delete the email and all attachments from your computer system. No trees were affected by this transmission – though a few billion photons were mildly inconvenienced.
--
J. Hellenthal
"You think it's the living who will have ultimate judgement over you because the dead will have no claim over your soul. But you may be mistaken.*"
--
Steve Saner | Senior Network Engineer
ideatek INTERNET FREEDOM FOR ALL
Cell: 316-640-8715 | 111 Old Mill Lane, Buhler, KS 67522 | ideatek.com <http://www.ideatek.com/>
This email transmission and any documents, files or previous email messages attached to it may contain confidential information. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you are not or believe you may not be the intended recipient, please advise the sender immediately by return email or by calling 620.543.5026. Then, please take all steps necessary to permanently delete the email and all attachments from your computer system. No trees were affected by this transmission – though a few billion photons were mildly inconvenienced.
Most common billing systems have this built in What are you using for billing? Sonar / wispgate.io / Powercode / Splynx all include this - Glenn S. Kelley, I am a Connectivity.Engineer Text and Voice Direct: 740-206-9624 a Division of CreatingNet.Works IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received this email by mistake, please notify Glenn Kelley, the sender, immediately and do not disclose the contents to anyone or make copies thereof. On Mon, Sep 11, 2023 at 9:54 AM Steve Saner via NANOG <nanog@nanog.org> wrote:
We are a combination fiber and fixed wireless ISP with around 20k subscribers.
Management is wanting to develop something along the lines of a captive portal for suspended accounts such that those customers are forced to a portal that allows them to make payment and get reactivated.
This is a common thing for a cafe wifi hotspot or something, but has anyone here attempted to do it at this kind of scale who would be willing to share their experiences? If someone has successfully done this, I would love to pick your brain a bit to understand how you accomplished it.
Thanks much.
--
Steve Saner | Senior Network Engineer
ideatek INTERNET FREEDOM™ FOR ALL
316-640-8715 ext. 4005 | 111 Old Mill St., Buhler KS,67522 | ideatek.com
This email transmission and any documents, files or previous email messages attached to it may contain confidential information. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you are not or believe you may not be the intended recipient, please advise the sender immediately by return email or by calling 620.543.5026. Then, please take all steps necessary to permanently delete the email and all attachments from your computer system. No trees were affected by this transmission – though a few billion photons were mildly inconvenienced.
participants (6)
-
Andrew Latham -
Glenn Kelley -
J. Hellenthal -
Josh Luthman -
Steve Saner -
Suresh Ramasubramanian