Im hearing something similar to "when I don't pay my bill" direct customer to portal allowing them to rectify that themself rather than support staff.

The kindest experience ive had with hat is spectrum in my area and charter communications. Would that be what you are after ?





On Sep 11, 2023, at 08:54, Steve Saner via NANOG <nanog@nanog.org> wrote:

We are a combination fiber and fixed wireless ISP with around 20k subscribers.

Management is wanting to develop something along the lines of a captive portal for suspended accounts such that those customers are forced to a portal that allows them to make payment and get reactivated.

This is a common thing for a cafe wifi hotspot or something, but has anyone here attempted to do it at this kind of scale who would be willing to share their experiences? If someone has successfully done this, I would love to pick your brain a bit to understand how you accomplished it.

Thanks much.

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ideatek INTERNET FREEDOM™ FOR ALL
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