hi there, Just a general high-level question about Centurylink/Level3 post-merger, how is your overall experience with CenturyLink? if you could be sitting with the CEO of the company what is one thing you would ask him to fix? please keep it high level and general. i intend to pass these to him and his team in an upcoming meeting. Mehmet
Adding couple of 10G ports in EU has taken 4 months .. still waiting. Can start to imagine how support can be ..As telcos grow bigger with M&As they become slower. How can telcos sustain / install agility as they grow ? Could be interesting study on telco corp culture ....Danny ---- On Tue, 04 Jun 2019 20:00:54 +0530 Mehmet Akcin<mehmet@akcin.net> wrote ----hi there,Just a general high-level question about Centurylink/Level3 post-merger, how is your overall experience with CenturyLink? if you could be sitting with the CEO of the company what is one thing you would ask him to fix?please keep it high level and general. i intend to pass these to him and his team in an upcoming meeting.Mehmet
In recent years at least i can not remember a single telco m&a which has resulted with better service and product. The question is how fast they can go back to the level of service they were providing prior, because during mergers lots of talent walk away, and often misalignments happen burning people out(depending who is buying who) On Wed, Jun 5, 2019 at 04:54 Danny Pinto <danny.pinto@zoho.com> wrote:
Adding couple of 10G ports in EU has taken 4 months .. still waiting. Can start to imagine how support can be ..
As telcos grow bigger with M&As they become slower. How can telcos sustain / install agility as they grow ? Could be interesting study on telco corp culture ....
Danny
---- On Tue, 04 Jun 2019 20:00:54 +0530 Mehmet Akcin<mehmet@akcin.net> wrote ----
hi there,
Just a general high-level question about Centurylink/Level3 post-merger, how is your overall experience with CenturyLink? if you could be sitting with the CEO of the company what is one thing you would ask him to fix?
please keep it high level and general. i intend to pass these to him and his team in an upcoming meeting.
Mehmet
-- Mehmet +1-424-298-1903
On 5/Jun/19 12:31, Mehmet Akcin wrote:
In recent years at least i can not remember a single telco m&a which has resulted with better service and product. The question is how fast they can go back to the level of service they were providing prior, because during mergers lots of talent walk away, and often misalignments happen burning people out(depending who is buying who)
Well, IP Transit pricing isn't what it used to be either, so that will have some kind of impact on how much more your get besides the x-connect and a BGP session. Mark.
Almost every M&A has been worse. The bulk of the times it hasn't been worse is when the alternative was liquidation. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Mehmet Akcin" <mehmet@akcin.net> To: "Danny Pinto" <danny.pinto@zoho.com> Cc: "nanog" <nanog@nanog.org> Sent: Wednesday, June 5, 2019 5:31:23 AM Subject: Re: CenturyLink/Level3 feedback In recent years at least i can not remember a single telco m&a which has resulted with better service and product. The question is how fast they can go back to the level of service they were providing prior, because during mergers lots of talent walk away, and often misalignments happen burning people out(depending who is buying who) On Wed, Jun 5, 2019 at 04:54 Danny Pinto < danny.pinto@zoho.com > wrote: Adding couple of 10G ports in EU has taken 4 months .. still waiting. Can start to imagine how support can be .. As telcos grow bigger with M&As they become slower. How can telcos sustain / install agility as they grow ? Could be interesting study on telco corp culture .... Danny ---- On Tue, 04 Jun 2019 20:00:54 +0530 Mehmet Akcin< mehmet@akcin.net > wrote ---- <blockquote> hi there, Just a general high-level question about Centurylink/Level3 post-merger, how is your overall experience with CenturyLink? if you could be sitting with the CEO of the company what is one thing you would ask him to fix? please keep it high level and general. i intend to pass these to him and his team in an upcoming meeting. Mehmet </blockquote> -- Mehmet +1-424-298-1903
Mehmet, Speaking strictly on their voice product, service has gone a bit downhill since the merger. We never had problems with Level3 before the merger. After Centurylink took over we started experiencing problems. Just a couple of examples: We waited months just to turn up a simple PRI. The PRI was sent back to design several times and then when it finally was turned up it isn’t working properly. The CL techs who were formally L3 express nothing but frustration with dealing with CL following the merger. Complaints to the account manager are met with just apologies and delays. International call routing has become unreliable. In the last month alone we have had to create several service requests related to call failures. The result after anywhere from a couple hours to a day is just hey we rerouted try again. Then it works for a couple days and back to call failures and intercept messages. I’ve already been asked if we should drop CenturyLink as the carrier and go back to using someone like AT&T. Never had any of these issue when it was Level3. Regards, Larry Brower, CCNP Collaboration, SSCA, RHCSA, CCDA, CCNA Communications Technician | Unified Communications Group Aramco Services Company Office: 713.432.4516 | Mobile: 832.570.5416 larry.brower@aramcoservices.com<mailto:larry.brower@aramcoservices.com> This email has been classified as: General Use by Brower, Larry on Wednesday, June 5, 2019 From: NANOG <nanog-bounces@nanog.org> On Behalf Of Mehmet Akcin Sent: Tuesday, June 4, 2019 9:31 AM To: nanog <nanog@nanog.org> Subject: CenturyLink/Level3 feedback EXTERNAL: This email came from the Internet. Report this message to ASCSuspiciousEmail@aramcoservices.com<mailto:ASCSuspiciousEmail@aramcoservices.com> as suspicious if it contains any suspicious content. hi there, Just a general high-level question about Centurylink/Level3 post-merger, how is your overall experience with CenturyLink? if you could be sitting with the CEO of the company what is one thing you would ask him to fix? please keep it high level and general. i intend to pass these to him and his team in an upcoming meeting. Mehmet
For voice there are so many IP options I don't know why anyone even messes with the old school carriers. About 4 years ago we signed up for L3 VoIP. We sent calls to France and the callerID didn't make it. We opened a ticket we were told callerID wasn't guaranteed on international calls. That was the day we canceled our service and asked for a refund. I am sometimes amazed how some of these carriers still have customers signing up. On Wed, Jun 5, 2019 at 8:50 AM Brower, Larry < larry.brower@aramcoservices.com> wrote:
Mehmet,
Speaking strictly on their voice product, service has gone a bit downhill since the merger.
We never had problems with Level3 before the merger.
After Centurylink took over we started experiencing problems.
Just a couple of examples:
We waited months just to turn up a simple PRI. The PRI was sent back to design several times and then when it finally was turned up it isn’t working properly. The CL techs who were formally L3 express nothing but frustration with dealing with CL following the merger. Complaints to the account manager are met with just apologies and delays.
International call routing has become unreliable. In the last month alone we have had to create several service requests related to call failures. The result after anywhere from a couple hours to a day is just hey we rerouted try again. Then it works for a couple days and back to call failures and intercept messages.
I’ve already been asked if we should drop CenturyLink as the carrier and go back to using someone like AT&T.
Never had any of these issue when it was Level3.
Regards,
Larry Brower, CCNP Collaboration, SSCA, RHCSA, CCDA, CCNA
Communications Technician | Unified Communications Group
Aramco Services Company
*Office: 713.432.4516 | Mobile: 832.570.5416 *
*larry.brower@aramcoservices.com* <larry.brower@aramcoservices.com>
This email has been classified as: *General Use* by *Brower, Larry *on *Wednesday, June 5, 2019*
*From:* NANOG <nanog-bounces@nanog.org> *On Behalf Of *Mehmet Akcin *Sent:* Tuesday, June 4, 2019 9:31 AM *To:* nanog <nanog@nanog.org> *Subject:* CenturyLink/Level3 feedback
*EXTERNAL: This email came from the Internet. Report this message to ASCSuspiciousEmail@aramcoservices.com <ASCSuspiciousEmail@aramcoservices.com> as suspicious if it contains any suspicious content.*
hi there,
Just a general high-level question about Centurylink/Level3 post-merger, how is your overall experience with CenturyLink? if you could be sitting with the CEO of the company what is one thing you would ask him to fix?
please keep it high level and general. i intend to pass these to him and his team in an upcoming meeting.
Mehmet
It's amazing how inconsistent the PSTN is. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Dovid Bender" <dovid@telecurve.com> To: "Larry Brower" <larry.brower@aramcoservices.com> Cc: "nanog" <nanog@nanog.org> Sent: Wednesday, June 5, 2019 3:31:36 PM Subject: Re: CenturyLink/Level3 feedback For voice there are so many IP options I don't know why anyone even messes with the old school carriers. About 4 years ago we signed up for L3 VoIP. We sent calls to France and the callerID didn't make it. We opened a ticket we were told callerID wasn't guaranteed on international calls. That was the day we canceled our service and asked for a refund. I am sometimes amazed how some of these carriers still have customers signing up. On Wed, Jun 5, 2019 at 8:50 AM Brower, Larry < larry.brower@aramcoservices.com > wrote: Mehmet, Speaking strictly on their voice product, service has gone a bit downhill since the merger. We never had problems with Level3 before the merger. After Centurylink took over we started experiencing problems. Just a couple of examples: We waited months just to turn up a simple PRI. The PRI was sent back to design several times and then when it finally was turned up it isn’t working properly. The CL techs who were formally L3 express nothing but frustration with dealing with CL following the merger. Complaints to the account manager are met with just apologies and delays. International call routing has become unreliable. In the last month alone we have had to create several service requests related to call failures. The result after anywhere from a couple hours to a day is just hey we rerouted try again. Then it works for a couple days and back to call failures and intercept messages. I’ve already been asked if we should drop CenturyLink as the carrier and go back to using someone like AT&T. Never had any of these issue when it was Level3. Regards, Larry Brower, CCNP Collaboration, SSCA, RHCSA, CCDA, CCNA Communications Technician | Unified Communications Group Aramco Services Company Office: 713.432.4516 | Mobile: 832.570.5416 larry.brower@aramcoservices.com This email has been classified as: General Use by Brower, Larry on Wednesday, June 5, 2019 From: NANOG < nanog-bounces@nanog.org > On Behalf Of Mehmet Akcin Sent: Tuesday, June 4, 2019 9:31 AM To: nanog < nanog@nanog.org > Subject: CenturyLink/Level3 feedback EXTERNAL: This email came from the Internet. Report this message to ASCSuspiciousEmail@aramcoservices.com as suspicious if it contains any suspicious content. hi there, Just a general high-level question about Centurylink/Level3 post-merger, how is your overall experience with CenturyLink? if you could be sitting with the CEO of the company what is one thing you would ask him to fix? please keep it high level and general. i intend to pass these to him and his team in an upcoming meeting. Mehmet
If the FCC has their way the only place you will see the PSTN in history books. I can only hope that the same happens to faxing. On Wed, Jun 5, 2019 at 4:37 PM Mike Hammett <nanog@ics-il.net> wrote:
It's amazing how inconsistent the PSTN is.
----- Mike Hammett Intelligent Computing Solutions <http://www.ics-il.com/> <https://www.facebook.com/ICSIL> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> <https://www.linkedin.com/company/intelligent-computing-solutions> <https://twitter.com/ICSIL> Midwest Internet Exchange <http://www.midwest-ix.com/> <https://www.facebook.com/mdwestix> <https://www.linkedin.com/company/midwest-internet-exchange> <https://twitter.com/mdwestix> The Brothers WISP <http://www.thebrotherswisp.com/> <https://www.facebook.com/thebrotherswisp> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> ------------------------------ *From: *"Dovid Bender" <dovid@telecurve.com> *To: *"Larry Brower" <larry.brower@aramcoservices.com> *Cc: *"nanog" <nanog@nanog.org> *Sent: *Wednesday, June 5, 2019 3:31:36 PM *Subject: *Re: CenturyLink/Level3 feedback
For voice there are so many IP options I don't know why anyone even messes with the old school carriers. About 4 years ago we signed up for L3 VoIP. We sent calls to France and the callerID didn't make it. We opened a ticket we were told callerID wasn't guaranteed on international calls. That was the day we canceled our service and asked for a refund. I am sometimes amazed how some of these carriers still have customers signing up.
On Wed, Jun 5, 2019 at 8:50 AM Brower, Larry < larry.brower@aramcoservices.com> wrote:
Mehmet,
Speaking strictly on their voice product, service has gone a bit downhill since the merger.
We never had problems with Level3 before the merger.
After Centurylink took over we started experiencing problems.
Just a couple of examples:
We waited months just to turn up a simple PRI. The PRI was sent back to design several times and then when it finally was turned up it isn’t working properly. The CL techs who were formally L3 express nothing but frustration with dealing with CL following the merger. Complaints to the account manager are met with just apologies and delays.
International call routing has become unreliable. In the last month alone we have had to create several service requests related to call failures. The result after anywhere from a couple hours to a day is just hey we rerouted try again. Then it works for a couple days and back to call failures and intercept messages.
I’ve already been asked if we should drop CenturyLink as the carrier and go back to using someone like AT&T.
Never had any of these issue when it was Level3.
Regards,
Larry Brower, CCNP Collaboration, SSCA, RHCSA, CCDA, CCNA
Communications Technician | Unified Communications Group
Aramco Services Company
*Office: 713.432.4516 | Mobile: 832.570.5416 *
*larry.brower@aramcoservices.com* <larry.brower@aramcoservices.com>
This email has been classified as: *General Use* by *Brower, Larry *on *Wednesday, June 5, 2019*
*From:* NANOG <nanog-bounces@nanog.org> *On Behalf Of *Mehmet Akcin *Sent:* Tuesday, June 4, 2019 9:31 AM *To:* nanog <nanog@nanog.org> *Subject:* CenturyLink/Level3 feedback
*EXTERNAL: This email came from the Internet. Report this message to ASCSuspiciousEmail@aramcoservices.com <ASCSuspiciousEmail@aramcoservices.com> as suspicious if it contains any suspicious content.*
hi there,
Just a general high-level question about Centurylink/Level3 post-merger, how is your overall experience with CenturyLink? if you could be sitting with the CEO of the company what is one thing you would ask him to fix?
please keep it high level and general. i intend to pass these to him and his team in an upcoming meeting.
Mehmet
On 6/6/2019 3:30 PM, Bryan Holloway wrote:
On 6/5/19 3:40 PM, Dovid Bender wrote:
If the FCC has their way the only place you will see the PSTN in history books. I can only hope that the same happens to faxing.
I'm told that the one of the only reasons faxing is still a thing is because of HIPAA-compliance.
Is it still HIPAA compliant when my cellphone receives faxes from doctors and pharmacies? Apparently it's too hard to verify phone numbers and use the correct area code before faxing sensitive information.
On 6/5/19 3:40 PM, Dovid Bender wrote:
If the FCC has their way the only place you will see the PSTN in history books. I can only hope that the same happens to faxing.
I'm told that the one of the only reasons faxing is still a thing is because of HIPAA-compliance.
I have heard similar. In reality we have two groups here who insist on keeping that capability, Medical and Finance. We have been trying to get out of supporting faxing for a while :) This email has been classified as: General Use by Brower, Larry on Thursday, June 6, 2019
It’s taking over a year to get waves turned up in EU. I’m currently willing to wager on what comes up first, them or amazon peering (that’s taking just as long). After the merger, we have seen Level3 slide into the CL abyss becoming a pain to deal with. Pricing and ordering has been outsourced we’ve been told and decisions are no longer at a regional level. Frustrating at best.
On Jun 4, 2019, at 09:30, Mehmet Akcin <mehmet@akcin.net> wrote:
hi there,
Just a general high-level question about Centurylink/Level3 post-merger, how is your overall experience with CenturyLink? if you could be sitting with the CEO of the company what is one thing you would ask him to fix?
please keep it high level and general. i intend to pass these to him and his team in an upcoming meeting.
Mehmet
Anything more than a week for things not requiring last mile construction is ridiculous. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "JASON BOTHE via NANOG" <nanog@nanog.org> To: "Mehmet Akcin" <mehmet@akcin.net> Cc: "nanog" <nanog@nanog.org> Sent: Wednesday, June 5, 2019 9:56:14 AM Subject: Re: CenturyLink/Level3 feedback It’s taking over a year to get waves turned up in EU. I’m currently willing to wager on what comes up first, them or amazon peering (that’s taking just as long). After the merger, we have seen Level3 slide into the CL abyss becoming a pain to deal with. Pricing and ordering has been outsourced we’ve been told and decisions are no longer at a regional level. Frustrating at best.
On Jun 4, 2019, at 09:30, Mehmet Akcin <mehmet@akcin.net> wrote:
hi there,
Just a general high-level question about Centurylink/Level3 post-merger, how is your overall experience with CenturyLink? if you could be sitting with the CEO of the company what is one thing you would ask him to fix?
please keep it high level and general. i intend to pass these to him and his team in an upcoming meeting.
Mehmet
Greetings, I have to admit that I was hoping to be able to report to this list that CL was able to spin up a new 1G in fairly short order (after all, this is what they assured me of when discussing it with them...) but it's now been over a month, with them telling me it'll be another couple weeks because they need to send a tech out (the wiring and all of the equipment has been ready to go, though that also took longer than it should have imv...). And this in an already lit building in northern Virginia, not some back of the woods location, small town, or something going across an ocean. Pretty disappointing. Thanks, * Mike Hammett (nanog@ics-il.net) wrote:
Anything more than a week for things not requiring last mile construction is ridiculous.
----- Mike Hammett Intelligent Computing Solutions
Midwest Internet Exchange
The Brothers WISP
----- Original Message -----
From: "JASON BOTHE via NANOG" <nanog@nanog.org> To: "Mehmet Akcin" <mehmet@akcin.net> Cc: "nanog" <nanog@nanog.org> Sent: Wednesday, June 5, 2019 9:56:14 AM Subject: Re: CenturyLink/Level3 feedback
It’s taking over a year to get waves turned up in EU. I’m currently willing to wager on what comes up first, them or amazon peering (that’s taking just as long). After the merger, we have seen Level3 slide into the CL abyss becoming a pain to deal with. Pricing and ordering has been outsourced we’ve been told and decisions are no longer at a regional level. Frustrating at best.
On Jun 4, 2019, at 09:30, Mehmet Akcin <mehmet@akcin.net> wrote:
hi there,
Just a general high-level question about Centurylink/Level3 post-merger, how is your overall experience with CenturyLink? if you could be sitting with the CEO of the company what is one thing you would ask him to fix?
please keep it high level and general. i intend to pass these to him and his team in an upcoming meeting.
Mehmet
Just out of curiosity, what network are they bringing you up on? - Mike Bolitho On Fri, Jul 5, 2019 at 12:11 PM Stephen Frost <sfrost@snowman.net> wrote:
Greetings,
I have to admit that I was hoping to be able to report to this list that CL was able to spin up a new 1G in fairly short order (after all, this is what they assured me of when discussing it with them...) but it's now been over a month, with them telling me it'll be another couple weeks because they need to send a tech out (the wiring and all of the equipment has been ready to go, though that also took longer than it should have imv...).
And this in an already lit building in northern Virginia, not some back of the woods location, small town, or something going across an ocean.
Pretty disappointing.
Thanks,
Anything more than a week for things not requiring last mile construction is ridiculous.
----- Mike Hammett Intelligent Computing Solutions
Midwest Internet Exchange
The Brothers WISP
----- Original Message -----
From: "JASON BOTHE via NANOG" <nanog@nanog.org> To: "Mehmet Akcin" <mehmet@akcin.net> Cc: "nanog" <nanog@nanog.org> Sent: Wednesday, June 5, 2019 9:56:14 AM Subject: Re: CenturyLink/Level3 feedback
It’s taking over a year to get waves turned up in EU. I’m currently willing to wager on what comes up first, them or amazon peering (that’s taking just as long). After the merger, we have seen Level3 slide into the CL abyss becoming a pain to deal with. Pricing and ordering has been outsourced we’ve been told and decisions are no longer at a regional level. Frustrating at best.
On Jun 4, 2019, at 09:30, Mehmet Akcin <mehmet@akcin.net> wrote:
hi there,
Just a general high-level question about Centurylink/Level3
* Mike Hammett (nanog@ics-il.net) wrote: post-merger, how is your overall experience with CenturyLink? if you could be sitting with the CEO of the company what is one thing you would ask him to fix?
please keep it high level and general. i intend to pass these to him
and his team in an upcoming meeting.
Mehmet
Greetings, This looks to be former Qwest, from what I've been able to tell. IPs we were assigned were out of AS209. Thanks, Stephen * Mike Bolitho (mikebolitho@gmail.com) wrote:
Just out of curiosity, what network are they bringing you up on?
- Mike Bolitho
On Fri, Jul 5, 2019 at 12:11 PM Stephen Frost <sfrost@snowman.net> wrote:
Greetings,
I have to admit that I was hoping to be able to report to this list that CL was able to spin up a new 1G in fairly short order (after all, this is what they assured me of when discussing it with them...) but it's now been over a month, with them telling me it'll be another couple weeks because they need to send a tech out (the wiring and all of the equipment has been ready to go, though that also took longer than it should have imv...).
And this in an already lit building in northern Virginia, not some back of the woods location, small town, or something going across an ocean.
Pretty disappointing.
Thanks,
Anything more than a week for things not requiring last mile construction is ridiculous.
----- Mike Hammett Intelligent Computing Solutions
Midwest Internet Exchange
The Brothers WISP
----- Original Message -----
From: "JASON BOTHE via NANOG" <nanog@nanog.org> To: "Mehmet Akcin" <mehmet@akcin.net> Cc: "nanog" <nanog@nanog.org> Sent: Wednesday, June 5, 2019 9:56:14 AM Subject: Re: CenturyLink/Level3 feedback
It’s taking over a year to get waves turned up in EU. I’m currently willing to wager on what comes up first, them or amazon peering (that’s taking just as long). After the merger, we have seen Level3 slide into the CL abyss becoming a pain to deal with. Pricing and ordering has been outsourced we’ve been told and decisions are no longer at a regional level. Frustrating at best.
On Jun 4, 2019, at 09:30, Mehmet Akcin <mehmet@akcin.net> wrote:
hi there,
Just a general high-level question about Centurylink/Level3
* Mike Hammett (nanog@ics-il.net) wrote: post-merger, how is your overall experience with CenturyLink? if you could be sitting with the CEO of the company what is one thing you would ask him to fix?
please keep it high level and general. i intend to pass these to him
and his team in an upcoming meeting.
Mehmet
We tried to order a 100G circuit from them terminating in an existing Level3 FPP at a location that we've had at least two 1G circuits and a 10G circuit terminated at. They refused to process the order because they needed to "extend the demarc " to our suite. There is no suite. It's a FPP in the basement of the building. Our FPP is next to it. We've done this before... They said that the equipment (the FPP) may not be 100G compatible, and they may need to install a new one that can support 100G. We told them to just forget it and we'd order from Zayo... <sigh>... At 03:10 PM 05/07/2019, Stephen Frost wrote:
Greetings,
I have to admit that I was hoping to be able to report to this list that CL was able to spin up a new 1G in fairly short order (after all, this is what they assured me of when discussing it with them...) but it's now been over a month, with them telling me it'll be another couple weeks because they need to send a tech out (the wiring and all of the equipment has been ready to go, though that also took longer than it should have imv...).
And this in an already lit building in northern Virginia, not some back of the woods location, small town, or something going across an ocean.
Pretty disappointing.
Thanks,
* Mike Hammett (nanog@ics-il.net) wrote:
Anything more than a week for things not requiring last mile construction is ridiculous.
----- Mike Hammett Intelligent Computing Solutions
Midwest Internet Exchange
The Brothers WISP
----- Original Message -----
From: "JASON BOTHE via NANOG" <nanog@nanog.org> To: "Mehmet Akcin" <mehmet@akcin.net> Cc: "nanog" <nanog@nanog.org> Sent: Wednesday, June 5, 2019 9:56:14 AM Subject: Re: CenturyLink/Level3 feedback
Itâs taking over a year to get waves turned up in EU. Iâm currently willing to wager on what comes up first, them or amazon peering (thatâs taking just as long). After the merger, we have seen Level3 slide into the CL abyss becoming a pain to deal with. Pricing and ordering has been outsourced weâve been told and decisions are no longer at a regional level. Frustrating at best.
On Jun 4, 2019, at 09:30, Mehmet Akcin <mehmet@akcin.net> wrote:
hi there,
Just a general high-level question about Centurylink/Level3 post-merger, how is your overall experience with CenturyLink? if you could be sitting with the CEO of the company what is one thing you would ask him to fix?
please keep it high level and general. i intend to pass these to him and his team in an upcoming meeting.
Mehmet
-- Clayton Zekelman Managed Network Systems Inc. (MNSi) 3363 Tecumseh Rd. E Windsor, Ontario N8W 1H4 tel. 519-985-8410 fax. 519-985-8409
On Jul 5, 2019, at 3:10 PM, Stephen Frost <sfrost@snowman.net> wrote:
Greetings,
I have to admit that I was hoping to be able to report to this list that CL was able to spin up a new 1G in fairly short order (after all, this is what they assured me of when discussing it with them...) but it's now been over a month, with them telling me it'll be another couple weeks because they need to send a tech out (the wiring and all of the equipment has been ready to go, though that also took longer than it should have imv...).
And this in an already lit building in northern Virginia, not some back of the woods location, small town, or something going across an ocean.
Sometimes you’d be surprised, it may not be straightforward on their end. Remember, most people here are likely experts at some part or many parts, what we do is likely wizardry to others. I have a saying you’re welcome to steal if you don’t steal it too much: “We are moving at the speed the organization is capable”. I suspect that’s the case for them in a post-acquisition world trying to sort through all the integration work. - Jared
Greetings, My personal experience, take it for what it is worth. Level 3 was extremely slow to turn up a circuit well before the merger and seems slower post the merger. I have just never seen level 3 turn up anything fast, even in a data center they already were serving other customers in. Sincerely, Jeffrey Hathaway Information Technology • Howard Center Inc. -----Original Message----- From: NANOG <nanog-bounces@nanog.org> On Behalf Of Jared Mauch Sent: Friday, July 5, 2019 3:38 PM To: Stephen Frost <sfrost@snowman.net> Cc: nanog <nanog@nanog.org> Subject: Re: CenturyLink/Level3 feedback ________________________________ CAUTION: This email originated from outside Howard Center. Please use caution opening attachments or clicking on web links with this email. ________________________________
On Jul 5, 2019, at 3:10 PM, Stephen Frost <sfrost@snowman.net> wrote:
Greetings,
I have to admit that I was hoping to be able to report to this list that CL was able to spin up a new 1G in fairly short order (after all, this is what they assured me of when discussing it with them...) but it's now been over a month, with them telling me it'll be another couple weeks because they need to send a tech out (the wiring and all of the equipment has been ready to go, though that also took longer than it should have imv...).
And this in an already lit building in northern Virginia, not some back of the woods location, small town, or something going across an ocean.
Sometimes you’d be surprised, it may not be straightforward on their end. Remember, most people here are likely experts at some part or many parts, what we do is likely wizardry to others. I have a saying you’re welcome to steal if you don’t steal it too much: “We are moving at the speed the organization is capable”. I suspect that’s the case for them in a post-acquisition world trying to sort through all the integration work. - Jared ________________________________ HowardCenter.org<http://howardcenter.org> [http://howardcenter.org/assets/design/Facebook.jpg] <http://www.facebook.com/pages/HowardCenter/106516727431> [http://howardcenter.org/assets/design/Twitter.jpg] <https://twitter.com/HowardCenterVT> [http://howardcenter.org/assets/design/LinkedIn.jpg] <http://www.linkedin.com/company/HowardCenter> CONFIDENTIALITY NOTICE: This e-mail is intended only for the use of the individual or entity to which it is addressed and may contain information that is patient protected health information, privileged, confidential and exempt from disclosure under applicable law. If you have received this communication in error, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. Please notify the sender by reply e-mail and delete the original message immediately, or notify Howard Center, Inc. immediately by forwarded e-mail to our Privacy Officer, DaveK@howardcenter.org. Thank you.
Prior to the acquisition, we had a reasonable experience with Level(3) orders in Europe. Since the days of CL, it hasn't been great at all! The team is the same as before for our account, so one can only assume it's acquisition pains. Mark. On 7/Jul/19 03:10, Jeffrey Hathaway via NANOG wrote:
Greetings,
My personal experience, take it for what it is worth.
Level 3 was extremely slow to turn up a circuit well before the merger and seems slower post the merger. I have just never seen level 3 turn up anything fast, even in a data center they already were serving other customers in.
Sincerely, Jeffrey Hathaway Information Technology • Howard Center Inc.
-----Original Message----- From: NANOG <nanog-bounces@nanog.org> On Behalf Of Jared Mauch Sent: Friday, July 5, 2019 3:38 PM To: Stephen Frost <sfrost@snowman.net> Cc: nanog <nanog@nanog.org> Subject: Re: CenturyLink/Level3 feedback
________________________________ CAUTION: This email originated from outside Howard Center. Please use caution opening attachments or clicking on web links with this email. ________________________________
On Jul 5, 2019, at 3:10 PM, Stephen Frost <sfrost@snowman.net> wrote:
Greetings,
I have to admit that I was hoping to be able to report to this list that CL was able to spin up a new 1G in fairly short order (after all, this is what they assured me of when discussing it with them...) but it's now been over a month, with them telling me it'll be another couple weeks because they need to send a tech out (the wiring and all of the equipment has been ready to go, though that also took longer than it should have imv...).
And this in an already lit building in northern Virginia, not some back of the woods location, small town, or something going across an ocean. Sometimes you’d be surprised, it may not be straightforward on their end.
Remember, most people here are likely experts at some part or many parts, what we do is likely wizardry to others.
I have a saying you’re welcome to steal if you don’t steal it too much:
“We are moving at the speed the organization is capable”. I suspect that’s the case for them in a post-acquisition world trying to sort through all the integration work.
- Jared ________________________________
HowardCenter.org<http://howardcenter.org> [http://howardcenter.org/assets/design/Facebook.jpg] <http://www.facebook.com/pages/HowardCenter/106516727431> [http://howardcenter.org/assets/design/Twitter.jpg] <https://twitter.com/HowardCenterVT> [http://howardcenter.org/assets/design/LinkedIn.jpg] <http://www.linkedin.com/company/HowardCenter>
CONFIDENTIALITY NOTICE: This e-mail is intended only for the use of the individual or entity to which it is addressed and may contain information that is patient protected health information, privileged, confidential and exempt from disclosure under applicable law. If you have received this communication in error, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. Please notify the sender by reply e-mail and delete the original message immediately, or notify Howard Center, Inc. immediately by forwarded e-mail to our Privacy Officer, DaveK@howardcenter.org. Thank you.
We run a network over dark fiber originally gotten from Level3. Some of the fiber they provided us they were getting from CL (formerly Qwest). Since L3 was the CL customer, not us, we needed L3 to escort us for access to our equipment in several sites. Now that everyone's one big happy CL family, we're now CenturyLink customers. It'd be really nice if they could get their site access and security systems merged so that we don't need to call CL for a CL escort to a CL site. -- -------------------------------------------- Bruce H. McIntosh Network Engineer II University of Florida Information Technology bhm@ufl.edu 352-273-1066
I was always taught that “if you can't say anything nice, don't say nothing at all”—That being said, my last CenturyLink turnup was worse than my last AT&T turnup. Take that for what it is worth. /chris
I wish CenturyLink would better manage both the legacy level3 portal and the current centurylink portal. The fact that I cant just go into 1 place and see all of my circuits now is annoying. On Wed, Jul 10, 2019 at 10:52 AM Cummings, Chris <ccummings@coeur.com> wrote:
I was always taught that “if you can't say anything nice, don't say nothing at all”—That being said, my last CenturyLink turnup was worse than my last AT&T turnup. Take that for what it is worth.
/chris
Since there was a comment on this again, I figure I'll provide an update ('just' the facts...)- it's now been two more weeks with no evidence of any progress being made, the equipment's been just sitting there, with CL going a week without providing any update until prodded and then it was "let me get back to you"... So, no idea when/if this circuit is going to actually get turned up... * Ryan Gelobter (ryan.g@atwgpc.net) wrote:
I wish CenturyLink would better manage both the legacy level3 portal and the current centurylink portal. The fact that I cant just go into 1 place and see all of my circuits now is annoying.
On Wed, Jul 10, 2019 at 10:52 AM Cummings, Chris <ccummings@coeur.com> wrote:
I was always taught that “if you can't say anything nice, don't say nothing at all”—That being said, my last CenturyLink turnup was worse than my last AT&T turnup. Take that for what it is worth.
/chris
We have had the worst experience in 20 years dealing with century link and turning up new transit circuits , its been over 9 months since we ordered circuits in LA Chicago and Ashburn and we still do not have our sessions up with links. Level3 has been ruined... On Tue, Jul 23, 2019 at 7:14 PM Stephen Frost <sfrost@snowman.net> wrote:
Since there was a comment on this again, I figure I'll provide an update ('just' the facts...)- it's now been two more weeks with no evidence of any progress being made, the equipment's been just sitting there, with CL going a week without providing any update until prodded and then it was "let me get back to you"...
So, no idea when/if this circuit is going to actually get turned up...
I wish CenturyLink would better manage both the legacy level3 portal and the current centurylink portal. The fact that I cant just go into 1 place and see all of my circuits now is annoying.
On Wed, Jul 10, 2019 at 10:52 AM Cummings, Chris <ccummings@coeur.com> wrote:
I was always taught that “if you can't say anything nice, don't say nothing at all”—That being said, my last CenturyLink turnup was worse
* Ryan Gelobter (ryan.g@atwgpc.net) wrote: than
my last AT&T turnup. Take that for what it is worth.
/chris
Two weeks? We're at two months and counting. Honestly about to walk away from the contract at this point, fees or no. Matt On 7/24/19 12:12 AM, Stephen Frost wrote:
Since there was a comment on this again, I figure I'll provide an update ('just' the facts...)- it's now been two more weeks with no evidence of any progress being made, the equipment's been just sitting there, with CL going a week without providing any update until prodded and then it was "let me get back to you"...
So, no idea when/if this circuit is going to actually get turned up...
* Ryan Gelobter (ryan.g@atwgpc.net) wrote:
I wish CenturyLink would better manage both the legacy level3 portal and the current centurylink portal. The fact that I cant just go into 1 place and see all of my circuits now is annoying.
On Wed, Jul 10, 2019 at 10:52 AM Cummings, Chris <ccummings@coeur.com> wrote:
I was always taught that “if you can't say anything nice, don't say nothing at all”—That being said, my last CenturyLink turnup was worse than my last AT&T turnup. Take that for what it is worth.
/chris
GTT has this 😁 https://ethervision.gtt.net Rob Wcislo VP, Sales GTT (954)305-2289 On Tue, Jul 23, 2019 at 8:07 PM -0400, "Ryan Gelobter" <ryan.g@atwgpc.net<mailto:ryan.g@atwgpc.net>> wrote: I wish CenturyLink would better manage both the legacy level3 portal and the current centurylink portal. The fact that I cant just go into 1 place and see all of my circuits now is annoying. On Wed, Jul 10, 2019 at 10:52 AM Cummings, Chris <ccummings@coeur.com<mailto:ccummings@coeur.com>> wrote: I was always taught that “if you can't say anything nice, don't say nothing at all”—That being said, my last CenturyLink turnup was worse than my last AT&T turnup. Take that for what it is worth. /chris
participants (20)
-
A. Pishdadi -
Brower, Larry -
Bruce H McIntosh -
Bryan Holloway -
Clayton Zekelman -
Cummings, Chris -
Danny Pinto -
Dovid Bender -
Jared Mauch -
JASON BOTHE -
Jeffrey Hathaway -
Mark Tinka -
Matt Corallo -
Mehmet Akcin -
Mike Bolitho -
Mike Hammett -
ML -
Rob Wcislo -
Ryan Gelobter -
Stephen Frost