Looking to see if I can get someone at Amazon to help. Amazon Video is starting to think our CGN exit range is a VPN service (It isn't) Chris
I'll try and beat Mike to this: http://thebrotherswisp.com/index.php/geo-and-vpn/ The above has contact info for a number of orgs to resolve geolocation & VPN problems, including Amazon. Work in progress. -- Stephen On 2021-08-25 15:55, Chris Cappuccio wrote:
Looking to see if I can get someone at Amazon to help. Amazon Video is starting to think our CGN exit range is a VPN service (It isn't)
Chris
Any other ISPs that are having this issue with Amazon Prime Video, please contact me for real time help off-list. It does appear that several of the reports also involve other streaming platforms, but at least for Amazon I can get a ticket open to investigate. There are probably some updates needed to the brotherswisp.com document and I will reach out to Mike H separately about that, but those updates may not happen in real time. Thanks, Sean Em qua., 25 de ago. de 2021 às 16:41, Stephen Fulton <sf@lists.esoteric.ca> escreveu:
I'll try and beat Mike to this:
http://thebrotherswisp.com/index.php/geo-and-vpn/
The above has contact info for a number of orgs to resolve geolocation & VPN problems, including Amazon. Work in progress.
-- Stephen
On 2021-08-25 15:55, Chris Cappuccio wrote:
Looking to see if I can get someone at Amazon to help. Amazon Video is starting to think our CGN exit range is a VPN service (It isn't)
Chris
Amazon's vendor responsible for this got a ticket from Amazon this morning (and I sent them a generic contact us form message on Monday). They emailed me a few minutes ago and said they white listed the one /32 I had complaints for. I detailed our subnet, but I suspect since we only had the one /32 with complaints they won't be doing any whitelisting on the entire subnet. Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, Aug 25, 2021 at 6:41 PM L Sean Kennedy <liam@fedney.org> wrote:
Any other ISPs that are having this issue with Amazon Prime Video, please contact me for real time help off-list. It does appear that several of the reports also involve other streaming platforms, but at least for Amazon I can get a ticket open to investigate.
There are probably some updates needed to the brotherswisp.com document and I will reach out to Mike H separately about that, but those updates may not happen in real time.
Thanks, Sean
Em qua., 25 de ago. de 2021 às 16:41, Stephen Fulton <sf@lists.esoteric.ca> escreveu:
I'll try and beat Mike to this:
http://thebrotherswisp.com/index.php/geo-and-vpn/
The above has contact info for a number of orgs to resolve geolocation & VPN problems, including Amazon. Work in progress.
-- Stephen
On 2021-08-25 15:55, Chris Cappuccio wrote:
Looking to see if I can get someone at Amazon to help. Amazon Video is starting to think our CGN exit range is a VPN service (It isn't)
Chris
participants (4)
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Chris Cappuccio -
Josh Luthman -
L Sean Kennedy -
Stephen Fulton