Amazon's vendor responsible for this got a ticket from Amazon this morning (and I sent them a generic contact us form message on Monday). They emailed me a few minutes ago and said they white listed the one /32 I had complaints for.

I detailed our subnet, but I suspect since we only had the one /32 with complaints they won't be doing any whitelisting on the entire subnet.

Josh Luthman
24/7 Help Desk: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Wed, Aug 25, 2021 at 6:41 PM L Sean Kennedy <liam@fedney.org> wrote:

Any other ISPs that are having this issue with Amazon Prime Video, please contact me for real time help off-list. It does appear that several of the reports also involve other streaming platforms, but at least for Amazon I can get a ticket open to investigate.

There are probably some updates needed to the brotherswisp.com document and I will reach out to Mike H separately about that, but those updates may not happen in real time.

Thanks,
Sean

Em qua., 25 de ago. de 2021 às 16:41, Stephen Fulton <sf@lists.esoteric.ca> escreveu:
I'll try and beat Mike to this:

http://thebrotherswisp.com/index.php/geo-and-vpn/

The above has contact info for a number of orgs to resolve geolocation &
VPN problems, including Amazon. Work in progress.

-- Stephen

On 2021-08-25 15:55, Chris Cappuccio wrote:
> Looking to see if I can get someone at Amazon to help. Amazon Video is starting to think our CGN exit range is a VPN service (It isn't)
>
> Chris
>