[NANOG] Installation troubles with GlobalCrossing
Dear members, I just want to ask if anyone else have major troubles to install new or upgrade services with Global Crossing ? The story: Last year on December we ordered two layer2 point to point connections based on gigabit ethernet connections. The main idea was to directly connect to the peering point. After waiting 3 months and lots of mails they get the right hardware in place but now 6 months later we still don't have a running service, because they just implement something with tagged interfaces on one the peering point site without asking. Regards Eric
On May 15, 2008, at 12:38 AM, Erich Hohermuth wrote:
Dear members,
I just want to ask if anyone else have major troubles to install new or upgrade services with Global Crossing ?
The story:
Last year on December we ordered two layer2 point to point connections based on gigabit ethernet connections. The main idea was to directly connect to the peering point. After waiting 3 months and lots of mails they get the right hardware in place but now 6 months later we still don't have a running service, because they just implement something with tagged interfaces on one the peering point site without asking.
Regards Eric
Hi Eric, I had a similar problem with Time Warner in Souther California. The point to point was office <-> data center. The issue turned out to be the tagged packet for our tunnel were too large for the current layer two network. They increased the packet size and all was good. It also took 6 months to get this line up and running as promised. This required a change to the config and a reboot of some gear along the path. Our CFO and an attorney sent a letter stating that if the line was not up by X date, the contract would be considered null and void. They delivered. Hope this helps, Eddy
Hi Eric, Sorry you're having troubles. If you send me an email with your customer information or give me a call I'll look into this and get you sorted out. Dave Siegel VP Global IP/Data Services Product Management 716-408-2608 On Thu, May 15, 2008 at 09:38:04AM +0200, Erich Hohermuth reportedly typed:
Dear members,
I just want to ask if anyone else have major troubles to install new or upgrade services with Global Crossing ?
The story:
Last year on December we ordered two layer2 point to point connections based on gigabit ethernet connections. The main idea was to directly connect to the peering point. After waiting 3 months and lots of mails they get the right hardware in place but now 6 months later we still don't have a running service, because they just implement something with tagged interfaces on one the peering point site without asking.
Regards Eric
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-- Dave Siegel http://www.siegelie.com/blog/ have you read my blogs today? http://blogs.globalcrossing.com/dsiegel/
Dear list, Thanks to everyone who has respond to me by privat mails.
I just want to ask if anyone else have major troubles to install new or upgrade services with Global Crossing ?
It seems that I'm not the only one who has troubles with installations and trouble tickets in the past 12 months. I also get some offers from competitors which promise to bring up a point two point link within 10 days. Thanks Eric
The only issue I had with them recently was the aforementioned 5Mbps ICMP rate-limiting on an inappropriately sized circuit and not understanding why I thought it was inappropriate to apply that filter to circuits of any size without any thought to how it would (to a lesser extent things like network performance monitoring systems made by companies such as Avaya (RS) and InterNAP) if the 5Mbps filled up and they began dropping ICMP. (for no reason). -Drew -----Original Message----- From: Erich Hohermuth [mailto:eh@profzone.ch] Sent: Monday, May 19, 2008 7:30 AM To: nanog@nanog.org Subject: Re: [NANOG] Installation troubles with GlobalCrossing Dear list, Thanks to everyone who has respond to me by privat mails.
I just want to ask if anyone else have major troubles to install new or upgrade services with Global Crossing ?
It seems that I'm not the only one who has troubles with installations and trouble tickets in the past 12 months. I also get some offers from competitors which promise to bring up a point two point link within 10 days. Thanks Eric _______________________________________________ NANOG mailing list NANOG@nanog.org http://mailman.nanog.org/mailman/listinfo/nanog
5mb limit ingressing/traversing their backbone? Or 5mb limit to their router's control plane? Important to differentiate between the two. I'd call the former totally unacceptable, and actionable per SLA 'till resolved (besides, whoever got taken down by a multi-gigabit PING FLOOD?); the latter is a concerned provider appropriately covering their base (I'd police random ICMP to even less, say 128kb). Paul On 5/19/08, Drew Weaver <drew.weaver@thenap.com> wrote:
The only issue I had with them recently was the aforementioned 5Mbps ICMP rate-limiting on an inappropriately sized circuit and not understanding why I thought it was inappropriate to apply that filter to circuits of any size without any thought to how it would (to a lesser extent things like network performance monitoring systems made by companies such as Avaya (RS) and InterNAP) if the 5Mbps filled up and they began dropping ICMP. (for no reason).
-Drew
-----Original Message----- From: Erich Hohermuth [mailto:eh@profzone.ch] Sent: Monday, May 19, 2008 7:30 AM To: nanog@nanog.org Subject: Re: [NANOG] Installation troubles with GlobalCrossing
Dear list,
Thanks to everyone who has respond to me by privat mails.
I just want to ask if anyone else have major troubles to install new or upgrade services with Global Crossing ?
It seems that I'm not the only one who has troubles with installations and trouble tickets in the past 12 months. I also get some offers from competitors which promise to bring up a point two point link within 10 days.
Thanks Eric
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On Mon, May 19, 2008 at 6:03 PM, Paul Wall <pauldotwall@gmail.com> wrote:
5mb limit ingressing/traversing their backbone?
Or 5mb limit to their router's control plane?
Important to differentiate between the two. I'd call the former totally unacceptable, and actionable per SLA 'till resolved (besides, whoever got taken down by a multi-gigabit PING FLOOD?); the latter is
seen them.. they can be painful :( a former customer got some large/fragmented icmp flood during a may-day event as I recall.
a concerned provider appropriately covering their base (I'd police random ICMP to even less, say 128kb).
at 1mbps rate-limited customers complained that 'your link is dropping packets' (when they do a rapid-ping off their edge device with 4000 byte packets... which went over the 1mbps policer). There's certainly some limit to be used, somewhere between 128k -> 2-4mbps. Also, it highly depends on edge platform of course :( -Chris
participants (6)
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Christopher Morrow -
Dave Siegel -
Drew Weaver -
Eddy Martinez -
Erich Hohermuth -
Paul Wall