Hi John, I think that folly never developed into anything. Pete may have better info. Best, Alan _____ From: john jones [mailto:jonesy@everestkc.net] Sent: Friday, January 07, 2005 6:42 AM To: alan@routingloop.com Cc: pete@kruckenberg.com; nanog@merit.edu Subject: Network Operations Metrics Alan and Pete, I am looking for some network metrics or industry averages and came across your thread of some time ago. You referenced some measurement metrics such as those listed below. I am looking for industry standards to look through and base some investigations on, do you know of any published key standards that are available to use in research and analysis? jonesy * Peering and Transit Cost * Peering and Transit Cost / bit * Revenue * Revenue/bit * Change Management Practices and Successes * Outages * Ave Uptime/Device by Type * Ave # Trouble Tickets / Time * Customer Turnips/Month * Customer Call hold times and call lengths * Peering BW * Peering Utilization * Average Backbone Circuit Utilization * Peak Backbone Circuit Utilization [maybe P95 of circuits, or top 20 busy] * Packet Loss and Latency within network * Packet Loss and Latency outside of network on Internet * Devices managed * # of employees required * Ave # of employees / device * Capex $$ / POP * Capex $$ / bit or bps * Traffic/Pop * dialup hold times * Ave Packet Size