Hi John,

I think that folly never developed into anything.

Pete may have better info.

Best,

Alan

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From: john jones [mailto:jonesy@everestkc.net]
Sent: Friday, January 07, 2005 6:42 AM
To: alan@routingloop.com
Cc: pete@kruckenberg.com; nanog@merit.edu
Subject: Network Operations Metrics

Alan and Pete,

I am looking for some network metrics or industry averages and came across your thread of some time ago.  You referenced some measurement metrics such as those listed below.  I am looking for industry standards to look through and base some investigations on, do you know of any published key standards that are available to use in research and analysis?

jonesy

· Peering and Transit Cost
· Peering and Transit Cost / bit
· Revenue
· Revenue/bit
· Change Management Practices and Successes
· Outages
· Ave Uptime/Device by Type
· Ave # Trouble Tickets / Time
· Customer Turnips/Month
· Customer Call hold times and call lengths
· Peering BW
· Peering Utilization
· Average Backbone Circuit Utilization
· Peak Backbone Circuit Utilization [maybe P95 of circuits, or top 20 busy]
· Packet Loss and Latency within network
· Packet Loss and Latency outside of network on Internet
· Devices managed
· # of employees required
· Ave # of employees / device
· Capex $$ / POP
· Capex $$ / bit or bps
· Traffic/Pop
· dialup hold times
· Ave Packet Size