Hello, I am having a heck of a time with this Charter order. Today's issue - I was sent an incomplete LOA from the project manager (PM). Basically, asking me for charter's information on port numbers and data for the cross connect at SV1 (11 Great Oaks, San Jose)? Obviously, I can't provided that as I can't read minds. ( If I could, Bill Gates would be working for me. ) At the start...PM sent the field tech out to customer prem to verify the fiber. A month later, did it again. The Charter field tech called "me" asking why he had to go twice. Who's on first? (old Abbot and Costello reference). It's been like this at almost every step on this order which is now many many months behind. I think this is stuck in some sort of order twilight zone. My sales team and my customer is getting upset. Thank You Bob Evans CTO bob@FiberInternetCenter.com