Sample here of a publicly accessible support contract : https://support.juniper.net/support/pdf/guidelines/juniper-care-service-desc... Section 3.2 is the relevant portion. In part : During the term of the Juniper Networks Service Contract, Juniper Networks
shall make available the Supported Updates (as defined below) to End User solely for support of the End User’s Supported Juniper Product, subject to the terms and conditions set forth below:
What is the applicable part in the contract that you commonly
need to remind Juniper about and helps you in procuring software updates?
I disagree with the premise here. I never said I 'commonly need to remind Juniper' about anything in relation to software updates. I was simply stating to the OP that if he had a support contract, and he's getting the runaround on access, reminding them of their contractual requirements may help move things along. On Sat, Oct 12, 2024 at 1:55 AM Saku Ytti <saku@ytti.fi> wrote:
On Fri, 11 Oct 2024 at 23:02, Tom Beecher <beecher@beecher.cc> wrote:
Just standard contract law is all I was referring too.
More specifically, were you referring to the support contract Juniper wrote? What is the applicable part in the contract that you commonly need to remind Juniper about and helps you in procuring software updates?
If you purchased a support contract with the switch, they are legally required to provide you access to software updates. You may wish to remind
On Fri, 11 Oct 2024 at 16:36, Tom Beecher <beecher@beecher.cc> wrote: them of that fact.
-- ++ytti