Sample here of a publicly accessible support contract :
https://support.juniper.net/support/pdf/guidelines/juniper-care-service-description-document.pdf
Section 3.2 is the relevant portion. In part :
During the term of the Juniper Networks Service Contract, Juniper Networks shall make available the Supported Updates
(as defined below) to End User solely for support of the End User’s Supported Juniper Product, subject to the terms and
conditions set forth below:
What is the applicable part in the contract that you commonly
need to remind Juniper about and helps you in procuring software
updates?
I disagree with the premise here. I never said I 'commonly need to remind Juniper' about anything in relation to software updates. I was simply stating to the OP that if he had a support contract, and he's getting the runaround on access, reminding them of their contractual requirements may help move things along.