----- Original Message -----
From: "John Peach" <john-nanog@johnpeach.com>
On Wed, 21 Dec 2011 09:36:08 -0600 "John Palmer \(NANOG Acct\)" <nanog2@adns.net> wrote:
Well look what was in my in-box this morning! Looks like Barracuda Networks is sending out spam again. Maybe word is getting around about their less that value-full renewal policy. Could it be that people are starting to resent being taken advantage of??
See my response below their message. Seems like they don't remember that I was a fish they already hooked and fleeced.
[rest of rant snipped]
This has nothing to do with NANOG and is standard practice in the software industry anyway.
In fact, it's not. If you miss your renewal payment for, frex, Safari books, they actually slip your cycle date to when you renew -- since you don't *get* the service between the expire date and the renew date, I concur with his appraisal that you shouldn't be paying for it, either. If in fact, the service *kept working* for a short time when an overlooked payment was missed, it would be a different story. But, effectively, he's a new client, and should probably be treated that way. Assuming the paid service is actually *the update service*. I also disagree with your proposition that this is off-topic for NANOG, really. Cheers, -- jra -- Jay R. Ashworth Baylink jra@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274