I work for a telco and have seen customers double up on circuits. Why do you think even the largest carriers don't send in a disconnect order for a customer circuit until the replacement circuit is in place and working? Because they've learned the hard way, too. Frank -----Original Message----- From: Jimmy Hess [mailto:mysidia@gmail.com] Sent: Saturday, July 13, 2013 4:09 AM To: Jean-Francois Mezei Cc: nanog@nanog.org Subject: Re: Friday Hosing On 7/12/13, Jean-Francois Mezei <jfmezei_nanog@vaxination.ca> wrote:
On 13-07-12 11:44, Alain Hebert wrote: 1- You call to make cancellation on date X. Speak to person 1. 2- Wait 20 minutes
In a theoretical ideal world, that would probably work fine, but a request for "Shut off service effective the 15th" is just asking for trouble; with many large providers, making a request like that is very likely to be misinterpreted or result in unintended early shutoff. Some providers, even if they understand the request, may choose not to entertain a request more complicated than "Cancel immediately"; they may agree to cancel at date X, then things get terminated immediately, and their terms of service probably contains a rule that the provider may end service at their discretion, without notice with the payment for the rest of the same subscription term following date X still being due. Their account terms also probably specify required binding arbitration, and liability limited to hosting fees, and the subscription cost -- a few dollars to be recovered for a few days extra downtime is not likely to exceed the filing fees that would be required for any sort of court actions. If the domain contains critical resources, you have new hosting setup, before you even think about cancelling old hosting. You make sure the DNS servers point to reliable name service provider(s) who will continue to provide DNS hosting, and you make sure the domain registration is under your full control with full access to all settings, and no provider listed as Admin contact.. Best practice would be Only after you secured all those things and updated A records to point to new hosting provider, should the original provider be contacted with a request to "cancel" the web hosting or particular service cancelled. This is a case of: pay significantly more (multiple providers a short time) in order to greatly reduce risk ---- whereas, asking a provider to cancel at date X, and avoiding overlap --- significantly reduces cost while greatly increasing risk of a 24-48 hour outage.
3- Call again, speak to person 2, confirm your services will be cancelled on date X and that you have already paid for services until then. (or that an invoice has already been produced or will be produced.) -- -JH