Aaron, The "Free" service doesn't cover your cost of support which is much higher for residential than any business customer. Our residential customers call at least 15x more often compared to business customers compared on a 1:1 ratio. I honestly can't fathom providing free residential service because we make enough money on the business side of things. You should be charging something, at least $20-30 per month. On Mon, Dec 28, 2020 at 11:15 AM Aaron Wendel <aaron@wholesaleinternet.net> wrote:
The $300 covers the equipment and the time to send someone out to a house to install it. If $300 is too much you can pay in 12 installments of $25.
The TIK alone costs us about $250.
Aaron
On 12/27/2020 5:04 AM, Mark Tinka wrote:
On 12/26/20 20:48, Darin Steffl wrote:
Aaron,
One simple question. Why on earth would you offer free internet service? How and why? Your site show 1 Gig symmetrical for free when you should be a minimum of $65 per month to be competitive.
They also ask for no monthly fee after a single payment of US$300.
Considering the 2Gbps package costs US$49.95, you'd guess they'd value the 1Gbps service at, say US$27/month, give or take.
So that US$300 provides a bit of coverage, perhaps 1 year, in which time they'd have likely upgraded the customer.
Mark.
-- ================================================================ Aaron Wendel Chief Technical Officer Wholesale Internet, Inc. (AS 32097) (816)550-9030 http://www.wholesaleinternet.com ================================================================
-- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook <http://www.facebook.com/minnesotawifi>