Aaron,

The "Free" service doesn't cover your cost of support which is much higher for residential than any business customer. Our residential customers call at least 15x more often compared to business customers compared on a 1:1 ratio.

I honestly can't fathom providing free residential service because we make enough money on the business side of things. You should be charging something, at least $20-30 per month.

On Mon, Dec 28, 2020 at 11:15 AM Aaron Wendel <aaron@wholesaleinternet.net> wrote:

The $300 covers the equipment and the time to send someone out to a
house to install it. If $300 is too much you can pay in 12 installments
of $25.

The TIK alone costs us about $250.

Aaron

On 12/27/2020 5:04 AM, Mark Tinka wrote:
>
>
> On 12/26/20 20:48, Darin Steffl wrote:
>
>> Aaron,
>>
>> One simple question. Why on earth would you offer free internet
>> service? How and why? Your site show 1 Gig symmetrical for free when
>> you should be a minimum of $65 per month to be competitive.
>
> They also ask for no monthly fee after a single payment of US$300.
>
> Considering the 2Gbps package costs US$49.95, you'd guess they'd value
> the 1Gbps service at, say US$27/month, give or take.
>
> So that US$300 provides a bit of coverage, perhaps 1 year, in which
> time they'd have likely upgraded the customer.
>
> Mark.

--
================================================================
Aaron Wendel
Chief Technical Officer
Wholesale Internet, Inc. (AS 32097)
(816)550-9030
http://www.wholesaleinternet.com
================================================================