If I were going to provide a 365x24x7 NOC, how many teams of personnel do I need to fully cover operations? I assume minimally you need 3 teams to cover the required 24 hr coverage, but there is off time and schedule rotation?
thoughts, experience?
It depends a lot on how you structure your shifts; the problem is getting everyone 40 hours without unnecessary overlap. The TV master control facility in which I'm working presently does it by doing overlapping 10 hour shifts; it takes 10 people to have 2 on-shift at all times. You work 6 hours with one person, and 4 with the other. Your 3 teams estimate is, I suspect, derived from dividing 24 hrs/day by 8/hrs shift... but that doesn't take weekends into account, and you don't necessarily want to have 3 more teams who only work 2 days a week. I don't think there's *any* way to do it that guarantees you'll always have the same people working together; fortunately, I also don't think that's all that necessary in that environment. Cheers, -- jra